Customer Service Representative
13 days ago
Rutherford
Job Description We are looking for a dedicated Client Services Representative to join our team near Saddle Brook, New Jersey. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, managing documentation, and maintaining system accuracy. If you thrive in a fast-paced environment and enjoy delivering excellent service, this opportunity is perfect for you. Responsibilities: • Research and respond to client inquiries, gathering necessary information and documentation to meet service needs and maintain compliance., • Use the company's issue tracking system to review incoming requests, ensuring accurate coding and proper routing to relevant stakeholders., • Monitor and maintain data integrity within the Artist Portal, ensuring royalty information interfaces correctly and user response times meet expectations., • Conduct initial analysis of royalty-related inquiries, escalating complex issues to the Royalty Operations team as needed., • Provide prompt and detail oriented assistance to clients, handling inbound and outbound calls efficiently., • Document all client interactions and follow-ups thoroughly to support seamless communication and resolution., • Collaborate with internal teams to ensure timely resolution of client issues and adherence to organizational processes., • Stay updated on company policies and procedures to deliver consistent and accurate service., • Identify opportunities for process improvement and contribute to enhancing the overall customer experience., • Proven experience in customer service, preferably in a call center environment., • Strong skills in managing inbound and outbound calls professionally and efficiently., • Ability to handle documentation accurately and maintain organized records., • Familiarity with issue tracking systems and their operational use., • Excellent interpersonal and communication skills to interact effectively with clients and team members., • Analytical skills to perform initial reviews of inquiries and escalate when necessary., • Detail-oriented mindset with a focus on maintaining data accuracy and system integrity., • Capacity to adapt to changing priorities and work collaboratively in a team environment.