Call Center Representative
hace 6 días
Englewood Cliffs
Job Description ENGLEWOOD ORTHOPEDIC ASSOCIATES JOB DESCRIPTION Department: Call Center Title: Call Center Representative Location: Englewood Cliffs Reports to: Team Lead Duties and Responsibilities: • Answer incoming heavy volume of calls from patients and provide assistance with scheduling or general inquiries, • Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner, • Perform data entry tasks accurately and efficiently, • Communicate effectively with patients, colleagues, and other departments to ensure smooth operations, • Utilize phone etiquette skills to provide a positive patience experience, • Schedule patient appointments as appropriate., • Discuss patient responsibility upon appointment arrival; co-pays, deductibles, etc., • Respond to questions from patients and other third-party individuals (e.g. attorneys, case managers, etc.)., • Confirm new patient and IME appointments twenty-four (24) hours before scheduled appointment., • Document all add-on requests., • Prepare documentation as requested by a physician, including, but not limited to:, • Third party forms (e.g. disability, FMLA, return to school, etc.), • IME reports and other correspondence., • Direct patients, as appropriate., • Maintain physician office schedules and time off schedules, notifying appropriate parties (administration, clinical, etc) of all changes in the physician schedule., • Process incoming mail for assigned physician(s)., • Advise requesting attorneys of cost for narrative reports and other special services:, • Bill the fees for these special services, • Track payment and completion of special reports., • Follow all written protocols and procedures of the practice., • Demonstrate courtesy and helpfulness toward patients and their families., • Clear all messages before end of work day., • Maintain knowledge of company policies, procedures, and products/services, • Handle customer complaints or escalations with empathy and professionalism, • Team player is a key for this role. Job Qualifications, Education and Experience: • Work as a team member within the patient services department and all other departments., • Must be able to recognize and respond appropriately to urgent/emergent situations., • Establish and maintain effective working relationships., • Effectively cope with typical job stress., • Document work processes as required., • Other duties as assigned., • Bilingual proficiency is highly desired, • Previous experience in medical customer service or call center environment required, • Knowledge of medical office procedures, medical insurances, and medical terminology is an asset, • Excellent communication skills, both verbal and written, • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, • Strong data entry skills with attention to detail, • Ability to sit for long periods of time Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Schedule: • 8-hour shift, • Monday to Friday Ability to Commute: • Englewood Cliffs, NJ 07632
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