Dispatch & Customer Operations Lead
hace 8 días
Union
Job Description Company Description About LRex LRex is a logistics technology company that powers same-day and scheduled deliveries through a modern, software-driven platform. We connect clients, carriers, and operations teams in real time to ensure visibility, compliance, and reliable execution. Our work sits at the intersection of technology and operations — using systems, data, and clear processes to solve real-world delivery challenges. Role Description This position supports daily operations on the LRex platform, coordinating dispatch activity, monitoring shipments, and responding to customer inquiries using our internal systems and dashboards. You’ll work inside a technology-enabled environment where accuracy, communication, and system usage matter as much as speed. This is not a driver or courier role. It’s a hands-on operational position focused on using technology to manage workflows, resolve exceptions, and support customers in real time. Qualifications * 2–5 years of experience in dispatch, logistics coordination, customer operations, or a technology-enabled operations environment * Comfortable working in web-based systems and dashboards to manage live workflows and track status * Experience handling customer inquiries and operational exceptions using defined processes and tools * Strong written and verbal communication skills; able to document actions clearly in systems * Ability to prioritize tasks in real time and remain organized in a fast-paced environment * Detail-oriented with a high level of accountability and follow-through * Spanish/English bilingual communication skills preferred * Reliable attendance and ability to work scheduled hours in an operations environment Company DescriptionAbout LRex LRex is a fast-moving, people-first delivery and operations company built for today’s real-world logistics challenges. We specialize in reliable, on-time dispatch and customer-focused operational support for local business partners, ensuring seamless execution and exceptional service at every touchpoint. At LRex, we value accountability, clear communication, and a practical, get-it-done mindset — no fluff, just results.About LRex\r\nLRex is a fast-moving, people-first delivery and operations company built for today’s real-world logistics challenges. We specialize in reliable, on-time dispatch and customer-focused operational support for local business partners, ensuring seamless execution and exceptional service at every touchpoint. At LRex, we value accountability, clear communication, and a practical, get-it-done mindset — no fluff, just results.
