Bilingual Intake Specialist
hace 8 días
East Brunswick
Job Description Our rapidly-growing law practice is seeking a full-time bilingual legal intake specialist to join our team! Our ideal candidate is warm and engaging on the phone, a naturally empathetic listener, and deeply committed to delivering excellent customer service. You should have a genuine passion for helping individuals who have been injured and are navigating some of the most difficult moments in their lives. The most important quality you can bring to this role is a positive attitude and a willingness to roll up your sleeves and contribute wherever needed to help ensure our current and prospective clients receive the quality service they deserve. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today! Compensation: $20 - $25 hourly Responsibilities: • Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases, • Manage attorney schedules, including prospective client consultations, to foster caseload growth, • Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner, • Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly, • Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files, • Be the first point of contact for potential clients, conducting empathetic, insightful conversations to assess case viability and ensure they feel heard and supported, • Evaluate incoming inquiries and calls to determine case fit and guide clients through the intake process, • Gather essential information, complete intake forms, and schedule consultations for attorneys, • Manage attorney calendars and consultation schedules to support caseload growth, • Maintain organized, accurate records and perform data entry in our case, and lead management systems, • Organize intake paperwork and help onboard new clients efficiently, • Support internal collaboration and referral processes to streamline case flow, • Maintain strict practice and client confidentiality, • Contribute to prospective client growth by collaborating with the marketing team on awareness initiatives and partnership opportunitiesQualifications:, • Skilled with Microsoft Office, especially Microsoft Excel, • Background in the legal industry preferred, • Excellent and empathetic verbal and written communication skills required, • CRM and case management software experience a plus, • Strong administrative skills and a detail-oriented, organized, and thorough approach—someone who proofreads their work and double-checks details to get it right the first time, • A reputation for being reliable, trustworthy, and capable of maintaining strict confidentiality in all client and firm matters, • A positive, high-energy mindset and a results-driven attitude—someone who thrives in a fast-paced, professional environment, • Technological confidence and the ability to navigate multiple computer programs, databases, and case management systems with ease, • Excellent communication skills—clear, confident, and professional in both writing and phone interactions, with a warm and welcoming client presence, • Strong interpersonal awareness and natural empathy—someone who listens with compassion and puts clients at ease, especially in emotionally sensitive situations, • The ability to build rapport and maintain productive relationships with a wide range of personalities and authority levels, • A customer-service orientation grounded in a genuine passion for helping others and delivering an experience that turns clients into loyal advocates, • Experience with legal or intake processes—or transferable skills from a fast-paced, high-touch customer service environmentAbout Company Led by award-winning New Jersey Personal Injury Attorney Dan T. Matrafajlo, The Law Office of Beninato & Matrafajlo has a proven track record in the most serious injury matters. Our mission is to guide individuals and families through some of the most difficult moments of their lives—with unwavering legal expertise, genuine compassion, and relentless advocacy. We are committed to building trusted relationships rooted in honesty, empathy, and respect—treating every client as a valued member of our family and fighting tirelessly to secure the best possible outcome for their case. Recognized for securing millions in compensation and delivering a consistently high level of client satisfaction, our team brings both courtroom strength and personalized service to every case. We don’t just represent clients—we stand beside them, knowing that every individual deserves the kind of unwavering support and powerful advocacy that defines New Jersey’s finest legal representation.