Metasys Technologies, Inc.
Area Customer Service Coordinator
15 days ago
New York
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Customer Service Coordinator Shift hours may vary depending on location: 7am 4pm, 8am 5pm, 9am 6pm. Overtime may be required. Work week Mon Fri 2 Months (Temp to Perm) New York, NY 10017 JOB DUTIES AND RESPONSIBILITIES An integral member of the service team supporting the daily operations for all contracted services at customer accounts within a geographical area. Provides coverage for absences or vacations of the onsite resources, that may also include site management. May be required to report to an alternate site on any given day which could result in walking, driving, or using public transportation to that alternate site and a longer commute time that exceeds scheduled shift. Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. Assists with onboarding new team members and cross training peers. Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. Routinely inspects Site Procedures Guide at various locations for accuracy and compliance. Performs daily visual inspection of site services and Ricoh and customer compliance to safety. Creates and maintains a customer-focused environment. Responsible for escalating customer issues to Ricoh Management and supporting the resolution to completion. Communicates effectively and responds quickly to customers and end user communication When applicable, must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. Performs other duties as assigned. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. It is required to interpret, comprehend, and apply complex material, data and instruction; prepare, provide and convey diversified information. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between campus buildings may be necessary. Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Specific vision abilities required by this job include close vision. While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. Start date:-- 9/15/2025 End_date:-- 11/7/2025 Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
