Online Customer Service Representative Inwood, Long Island.
4 days ago
Inwood
Job DescriptionTop Job Located in Inwood, NY, NY Salary: 21.00 About Us We are working with a fast-growing online retailer dedicated to delivering exceptional products and service to our customers. We take pride in creating a seamless shopping experience, and our customer service team plays a key role in ensuring customer satisfaction and loyalty. Job Summary We're looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our support team. In this role, you'll be the first point of contact for our customers, helping to resolve issues, answer questions, and provide a positive shopping experience. Key Responsibilities • Respond promptly to customer inquiries via email, chat, and phone, • Provide accurate, valid, and complete information by using the right tools and resources, • Resolve customer complaints efficiently, maintaining a professional and empathetic tone, • Process returns, exchanges, and refunds according to company policies, • Keep records of customer interactions and transactions in our support system, • Collaborate with internal teams (e.g., warehouse, logistics, product) to resolve complex issues, • You must be able to work 12 Sundays a year! No exceptions!, • This is not a remote position. You must be able to commute to the Inwood, Long Island location., • Excellent communication and problem-solving skills, • Comfortable using help desk software, online chat, and CRM systems (e.g., Zendesk, Gorgias, Freshdesk), • Ability to multitask, prioritize, and manage time effectively, • A positive attitude and a passion for helping others, • Experience in online retail/eCommerce customer support, • Familiarity with order management systems and shipping logistics, • Competitive salary, • Employee discounts on products, • A supportive, inclusive, and growth-oriented work environment, • Opportunities for advancement within a growing company #2843ST Express Office: Queens (Northwest) 44-02 11th Street Suite 616 Long Island City, NY 11101