Customer Service Representative
1 day ago
New York
Job Title: Customer Service Representative Location: New York, NY 10004 Duration: 02+ Months Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends., • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support., • Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc., • Assist members with PCP selection as well as locating providers and vendor within plan’s network., • Providing end to end customer support to drive customer satisfaction and improve customer experience., • Interfacing with internal and external stakeholders to ensure complete resolution.