Customer Service jobs in Sheridan, WyomingCreate job alerts

Job Description Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions with patrons and jackpots on terminals. Conduct minor maintenance and repairs on terminals, when necessary. Protect company assets, adhering to company and departmental policies/procedures to include gaming regulations. Reports To: Site Manager Major Duties and Responsibilities: • Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction., • Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities., • Calmly listen to guest concerns and complaints; attempt to resolve as possible., • Accurately count and maintain cash bank and transactions., • Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, clearing empty drinks, etc., • Troubleshoot minor repairs with wagering terminals and player tracking system as needed., • Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner., • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position., • Maintain good working relations through all channels of supervisors, employees, and regulators., • Follow instructions of the supervisor., • Efficiently perform duties in both calm and busy situations. Required: • Friendly personality comfortable initiating greetings and conversations, • Experience using basic tools, • Previous proven experience accurately counting, handling, and keeping track of money, • Ability to quickly learn pari-mutuel equipment, rules and regulations, • Basic understanding of, and experience using computers and computer programs, • At least 21 years of age, • Flexible availability in order to work a variety of shifts, weekends, holidays and weekends, • Ability to obtain and maintain required credentials required by the Wyoming Gaming Commission, • Professional appearance and personal hygiene as deemed appropriate by the supervisor, • Ability to lift 50 pounds, • Ability to communicate effectively in English, including both written and verbal forms, • High school diploma or equivalent, • Previous experience in customer service role, • Previous pari-mutuel experience

Job Description Customer Service Representative - Account Manger Location: Sheridan, WY Compensation: $19.23 - $21.00 Hourly Our Opportunity: In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second. Visionary Broadband seeks a qualified individual to fill the role of Account Manager. This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region. Key Responsibilities: • Serves existing customers with account changes, move of services, upgrades payments, etc., • Focus on building personal relationships with customers to help with customer retention, • This position will work in a separate phone queue exclusively for existing customers, • Prioritized goals to include upgrades/upsells and add on services which include VoIP sales and managed router sales, • A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications:, • Prior sales/upselling experience preferred, • Ability to always remain professional and courteous with customers., • Must have computer experience and basic knowledge of Microsoft Office products and Google Documents., • Excellent verbal and written communications skills., • Competitive salary (includes on-call pay, tower climbing bonuses, commission eligible position, company annual bonus plan), • Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan), • 401k with a dollar for dollar match up to 6%, • Voluntary short and long-term disability, life insurance and accidental death & dismemberment, • Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.