Lifeline phone service sales agent
1 month ago
East New York, Brooklyn
Job Title: Lifeline Phone Service Sales Agent Job Overview:
The Lifeline Phone Service Sales Agent is responsible for promoting and enrolling eligible customers into the Lifeline Assistance program, which provides discounted or free phone services to low-income individuals. The agent will interact with potential customers to explain the benefits of the program, determine eligibility, and facilitate the enrollment process. This role requires excellent communication skills, a strong understanding of the Lifeline program, and the ability to work in a target-driven environment. Key Responsibilities: 1. Sales and Customer Engagement: - Actively reach out to potential customers through various channels (in-person, phone calls, events, etc.) to explain the benefits of the Lifeline program.
- Conduct needs assessments to determine customer eligibility for the Lifeline program.
- Guide customers through the enrollment process, ensuring all necessary documentation is collected and verified.
- Follow up with customers to ensure successful activation of their Lifeline services. 2. Program Knowledge: - Maintain up-to-date knowledge of the Lifeline Assistance program, including eligibility requirements, benefits, and regulations.
- Stay informed about any changes or updates to the program and communicate these effectively to customers.
- Provide accurate information to customers about the program, answering any questions they may have. 3. Compliance and Documentation: - Ensure all sales activities comply with federal and state regulations governing the Lifeline program.
- Accurately document customer interactions and maintain records of all enrollments.
- Report any issues or concerns related to compliance to the appropriate management team. 4. Target Achievement: - Meet or exceed monthly sales targets and quotas set by the company.
- Develop and implement strategies to improve sales performance and customer satisfaction.
- Participate in training sessions and team meetings to enhance sales techniques and product knowledge. 5. Customer Service: - Provide exceptional customer service, addressing any customer concerns or issues promptly and professionally.
- Assist customers with troubleshooting any issues related to their Lifeline service.
- Build and maintain positive relationships with customers to encourage word-of-mouth referrals. Qualifications: - Proven experience in sales, customer service, or a related field. - Strong communication and interpersonal skills. - Ability to work independently and manage time effectively. - Basic computer skills, including familiarity with CRM software and Microsoft Office. - Knowledge of the Lifeline Assistance program is a plus but not required. Working Conditions: - This role may require travel to various locations to meet with potential customers. - Ability to work flexible hours, including evenings and weekends, to meet customer needs. - The position may involve working in various environments, including community events, retail locations, or outdoor settings. Compensation: - Competitive base salary with commission-based incentives. - Opportunities for professional growth and advancement within the company. Additional Information: - This role is crucial in helping low-income individuals gain access to essential phone services, contributing to the community and improving lives. - Training on the Lifeline program and sales techniques will be provided.
