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Pegasus Express Unlimited - Office 11211

Retail Sales Associate / Management Trainee

Full Job Description The Office Mailbox Group (OMG) has excellent opportunities for part time, full time retail associates and management trainees, who want to grow and develop in a fast-paced environment. We are located on the most happening street in Williamsburg, Brooklyn. JOB SUMMARY: Provide our customers with efficient and effective service that exceeds expectations with all the products and services to meet their shipping and business needs. Be part of a team where you will constantly learn new skills, grow professionally and succeed personally. The ideal candidate will have consumer facing retail sales experience, outstanding customer service skills, attention to detail, experience with computers, patience and a willingness to learn. We offer paid training, supportive management, a fun team environment, career growth opportunities, and a competitive wage plus performance incentives. ROLES & RESPONSIBILITIES Greet customers in a polite and friendly manner; determine customer needs, and how to exceed their expectations. Deliver exceptional customer service through customer engagement and quality product delivery. Be knowledgeable of products and services offered and properly promote them to customers. Identify customer needs and offer additional services which could benefit them. Receive, sort and place mail and correspondence in mailboxes accurately. Record all sales transactions completely and accurately in the Postal Mates Point of Sale system. Pack contents for shipping using established procedures and products. Receive and prepare documents for printing. Learning how to identify and cut keys. Operate PC/Mac software packages (Office / Google Docs / Adobe). Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels (UPS, USPS, FedEx, DHL). Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies. Perform end of day duties: reconciliation of cash, credit cards, and all other transactions accurately and in accordance with company policy and procedure. Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in our retail area. General housekeeping and organization duties. Other duties as assigned. LANGUAGE SKILLS: Fluent in English. Fluency in Spanish (speaking) is a plus. Customer Service: Ability to use tact and diplomacy to maintain happy, harmonious relationships with customers in person and over the phone. Excellent verbal and written communication skills. OTHER SKILLS, ABILITIES & REQUIREMENTS: Ability to lift 40 lbs regularly. Ability to stand for extended periods of time. Willingness to learn how to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork. Full or Part Time 25-40 hours a week Include your favorite song on your most recent playlist and your opinion on the best pizzeria or burger in New York City. We are conducting interviews NOW. Job Types: Full-time, Part-time Pay: From $18.00 per hour Expected hours: 25 – 40 per week Benefits: Employee discount Flexible schedule Paid time off Shift: 8 hour shift Day shift Weekly day range: Monday to Friday Rotating weekends Experience: Customer service: 2 years (Preferred) Shift availability: Day Shift (Required) Ability to Relocate: Brooklyn, NY 11211: Relocate before starting work (Required) Work Location: In person

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