$16–$20 por hora
Jornada parcial
Manhattan, New York
Position Summary: We are seeking a friendly, detail-oriented individual to join our team as a Florist/Front Desk Associate. This dual role combines creative floral design with excellent customer service and administrative support. You will assist in daily floral operations, greet customers, answer inquiries, and ensure smooth front desk operations. Key Responsibilities: Floral Design & Shop Duties: Create, arrange, and maintain floral designs according to shop standards and customer requests. Care for flowers and plants (watering, trimming, conditioning, and monitoring inventory). Assist with unpacking, processing, and stocking floral shipments and supplies. Prepare arrangements for walk-in orders, deliveries, events, and special occasions. Keep the floral workspace clean, organized, and presentable. Front Desk & Customer Service: Greet and assist customers in person, over the phone, and via email. Provide product knowledge, help customers select flowers, and take custom orders. Process transactions (cash, credit card, POS system) accurately. Schedule and coordinate deliveries; communicate with drivers and customers. Answer general inquiries and resolve customer concerns in a professional manner. Administrative & Support: Maintain records of orders, invoices, and payments. Manage front desk organization, including phones, emails, and appointments. Assist with marketing efforts (social media updates, promotions, window displays). Support the team with other shop tasks as needed. Qualifications: Previous experience in floral design or customer service preferred (training available). Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Basic computer and POS system knowledge. Attention to detail with a creative eye for design. Flexible schedule, including weekends and holidays as needed. Ability to lift up to 25 lbs and stand for extended periods. Work Environment: Creative and customer-focused setting. Hands-on role with a mix of design, customer service, and administrative duties. Collaborative team environment with opportunities to learn and grow.
