Temp- Staff Manager
22 hours ago
Newark
Job Description Company Name: Transportation Management Services Inc. (TMS) Position Type: Fixed Term Contract (April - July/August) Reports to: Senior Manager Workforce Operations Location: New York/New Jersey POSITION OVERVIEW: Reporting to the Senior Manager, Workforce, the Staff Manager is responsible for managing and executing Workforce planning and operational deliverables, including the overall Workforce experience for paid staff, ranging all management levels, of major international Sporting events in the United States. This includes leading on implementing specific HR and Workforce processes such as headcount planning, recruitment, onboarding, training and operational services for event time, followed by the conclusion of all services covering Workforce demobilization, handover and project wrap up completing the required reporting and reconciliations. All applicants must be legally authorized to work in the United States RESPONSIBILITIES: • Manage and execute the comprehensive Workforce strategy tailored to the operational and logistical demands of assigned event and project, • Manage and update, as operational needs dictate, the event Workforce headcount plan, which contains: management level, job titles, peak shift, total demand and start/end dates. Ensure workstream and event needs are met, while managing these needs in alignment with established roles, responsibilities and overall workforce principles tied to delivering major event transportation operations and TMS standards, • Support the recruitment team in hiring qualified individuals to the project. Update, liaise and communicate with all project managers on the recruitment plan for their roles and status of individuals identified and hired, • Develop, update and implement Workforce operational plans and subsequent manuals, policies and procedures to support Workforce operations and service levels, • Identify, onboard and manage external staffing agencies, as applicable, to recruit and onboard large Workforce teams for key onsite ground operational roles, • Plan and manage overall Workforce services for operational periods, such as uniform and accreditation, catering, accommodation, transport, equipment, infrastructure and event time onsite welfare, • Create, plan, manage and lead on all training programs for the Workforce and Drivers for the event, ensuring the sharing of key project knowledge and all role specific information while highlighting the passion and excitement of the event. Execute all modules in both classroom and practical style training delivery, • Implement engagement initiatives, such as reward and recognition, to create and maintain Workforce motivation and preparedness throughout the event lifecycle, • Plan and initiate scheduling and rostering for Workforce across all event locations determining efficiencies and synergies where possible, • Manage the implementation and optimization of workforce technology tools for planning, rostering, communication, distribution and operational reporting, • Serve as the Accountable representative for all Workforce readiness and testing programs and tasks, • Bachelors Degree in Event Management, Sport Management or Business Administration, • 3-5 years of progressive responsibilities and management level work-related experience, and any combination of management, education and training, which provide the required knowledge, skills and abilities to perform the essential functions of the job, combined with demonstrated professional growth and achievement, • Previous involvement in planning and operating complex events in size and nature to the FIFA World Cup, Olympic Games, and/or any other mega events, • Experience in managing teams and working with a variety of stakeholders including Government agencies and services, • Wide-ranging experience across Workforce Management and any service area that integrates with event Workforce while exceeding respective client service levels and demands, • Proven track record in managing event Workforce operations from planning through to operational delivery, • Strong level of Microsoft Office (Word, Excel, PowerPoint, Project), planning software, and online collaboration tools, • Knowledge and ability to serve as the Workforce Subject Matter Expert, particularly in regard to operational requirements and capacities, • Ability to handle and maintain a high level of sensitive information, in relation to mega events and in the HR & Workforce industry, • Prepared to take accountability and make decisions instantly during live operations in stressful fast paced environments, • Excellent written and oral communication skills: Ability to effectively present information to clients, managers, and support staff, • Cross-cultural and emotional intelligence developed from years of working with a plethora of people from different backgrounds, • High level of attention to detail, • Self-motivated and confident in leading a team, • Hardworking and reliable, flexible and adaptable TMS is the global leader in ground transportation management, logistics, mobility and venue solutions, renowned for delivering top-tier services for the world’s most complex events with unwavering confidence and integrity. With over 30 years of industry experience, we proudly reflect on managing transportation for more than 1,450 events and contracts, safely transporting over 120 million passengers. Our prestigious portfolio includes supporting events such as the FIFA World Cup, Olympic, Formula One, NBA, Kentucky Derby, Coachella, and major corporations like Microsoft and Google. We also support citywide events and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC. Our aim is to be distinguished by the quality of our work, fostering a legacy of trust and superior performance. As New York/New Jersey prepares to host the FIFA World Cup 2026™, TMS is proud to deliver the Host City Bus Operations for Park & Rides (P&R) program, a critical component of the mobility network moving thousands of spectators to and from MetLife Stadium. The employee’s responsibilities reflect the current needs and requirements of the Company as at the date of issuing this position description. However, the services that the employee is required to provide may change over time as circumstances dictate. TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.
