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It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems. How you create impact + Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables + Follows the communication concept for effective communication with stakeholders + Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs + Review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies + Promptly report problems, operational disputes or discrepancies to supervisors or managers + Collaborates with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed + Monitors operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered + Collaborates with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical + Maximize profitability through cost optimization + Active participant in process improvement identification, and implementing changes + Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations What we would like you to bring + 3+ years of air logistics business unit experience handling air shipments (import) + 2+ years of freight forwarding industry experience + A high level of attention to details is a necessary, coupled with communication and organizational skills. + The Operational Care Specialist must demonstrate Airfreight Knowledge, must have a "can do" and service related mentality + Ability to communicate and coordinate with suppliers and partners. + Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines. + Flexibility and an ability to work under pressure are necessary. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $27.00 and $32.00 an hour. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ The Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, leading to consistent customer excellence and satisfaction. By regular and frequent direct interaction with our customers, the Customer Care Specialist will have a clear understanding of customer requirements and expectations, as well as their business developments. The Customer Care Specialist will with pro-active customer communication and problem resolution, and in parallel with engagement of relevant stakeholders, ensure that customer needs are met efficiently and effectively. Along with a strong focus on customer growth and maximizing profitability. How you create impact + With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence. + Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions. + Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge. + When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM, as required. And participate in GCIM Scalable trainings. + Manage and develop customer growth and stay on top of customer retention. + Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products. And on-going GP analysis, as well as liaising with stakeholders responsible for procurement. What we would like you to bring + One to 2 years of customer Service Experience + 1 year of Freight Forwarding Experience (preferred) + Knowledge and experience of freight forwarding, its processes and regulations (preferred) + Commercial drive and mindset + Communication, problem and conflict resolution skills + Knowledge of KN standard operating model and products (preferred) + Strong collaboration and communication skills, with the ability to foster cross-team alignment. + Ability to adapt to changes. + Customer solutions orientation and conflict resolution. A constant drive for customer satisfaction in parallel with profitability maximization. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

C'est plus qu'un métier Chez Kuehne+Nagel, le transport c'est bien plus qu'acheminer de la marchandise. Chaque jour, grâce à votre expertise, des produits du quotidien mais également des produits à forte valeur ajoutée arrivent auprès de ceux qui en ont besoin : des pièces d'avion livrées en urgence à l'aéroport, des cellules souches expédiées dans un strict respect des mesures de sécurité, etc. Chez Kuehne+Nagel, chaque mission fait la différence. Et la vôtre encore plus que vous ne l'imaginez. ‎ The core purpose of the Customer Care Specialist and their responsibility is to: Grow, retain and serve the customer through commercial, local customer ownership while maximizing profitability. The Customer Care Specialist is to deliver excellence in every local interaction and thereby, elevating the customer experience across all touchpoints. As a member of the KN HealthChain Team, the Air Logistics Customer Care Healthcare Specialist will also be required to maintain the correct level of training as outlined by the Healthchain guidelines and / or Station Lead. How you create impact + Serve as the primary point of contact for assigned healthcare customers, fully owning the end to end customer experience + Drive customer satisfaction by delivering consistent, high‑quality service across all operational and commercial interactions + Support customer growth and retention through proactive engagement, solution alignment, and service excellence + Maximize customer profitability by managing commercial performance, identifying upselling opportunities, and partnering internally on improvement initiatives + Execute spot quotations and proactively follow up to ensure timely closure and commercial alignment + Monitor transit times and ensure service delivery meets agreed commercial conditions and customer expectations + Communicate clearly and proactively regarding bookings, shipment status, service deviations, and resolution plans + Lead or support customer onboarding activities through established implementation processes + Create, manage, and complete shipment files accurately while ensuring compliance with operational and regulatory requirements + Ensure adherence to all applicable air logistics, security, and healthcare regulatory standards + Maintain accurate customer profiles, rates, credit limits, and master data within internal systems + Manage customer complaints and claims with professionalism, empathy, and timely resolution, including escalation where necessary + Ensure all claims are properly logged and tracked through designated claims management systems + Maintain compliance with healthcare and pharmaceutical quality requirements, including GxP standards + Report and document deviations using quality management systems and support corrective and preventive actions + Complete all required global and local training, including healthcare compliance, customer SOPs, and system training + Ensure SOPs, risk assessments, and documentation remain current, accurate, and accessible + Work in alignment with approved subcontractors, air carriers, and vendors in accordance with healthcare and customer requirements + Collaborate closely with internal stakeholders including operational care, revenue care, sales, pricing, gateways, customer implementation, and optimization teams + Apply strong analytical and organizational skills to manage operational priorities, data accuracy, and service performance + Utilize internal digital tools and air logistics systems to support shipment execution, monitoring, and visibility + Demonstrate a customer‑centric, solution‑oriented, and commercially minded approach in a dynamic operational environment What we would like you to bring + Vocational training or diploma in freight forwarding, logistics, supply chain, or a related field preferred + 1+ years of Air Freight Forwarding Experience + 1+ years of Pharmaceutical & Healthcare + Bachelor's degree in logistics, business, supply chain, or a related discipline considered an advantage + Equivalent professional experience in air logistics, healthcare logistics, or freight forwarding may be accepted in lieu of formal education + Commercial Mindset + Customer Communication & Escalation + Customer Service & Relationship Management + Air Logistics Shipment Execution & Monitoring (Import/Export) + Self-Driven Performance: Proactively takes full initiative in shaping their own personal performance with a self-driven mindset, consistently meeting and exceeding Global Air Logistics standards and metrics. + Customer-Centric Mindset: Places the customer at the core of all actions, demonstrating empathy and understanding of customer needs, consistently striving to deliver an exceptional customer experience and satisfaction whist building a strong partner relationship. + Maintains a relentless drive to improve customer satisfaction alongside strategic business outcomes. + Commercial Acumen: Owning the local customer relationship to manage their growth and retention, identify upselling opportunities, and deliver value-added solutions. + Facilitate spot quotations with proactive follow-ups whilst maximising profitability with an entrepreneurial approach. + The Operational Care Specialist must demonstrate Airfreight Knowledge, must have a "can do" and service related mentality + Ability to communicate and coordinate with suppliers and partners. + Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines. + Flexibility and an ability to work under pressure are necessary. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. ase wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Qui sommes-nous La logistique façonne notre vie quotidienne - des biens que nous consommons, aux soins de santé dont nous avons besoin. Chez Kuehne+Nagel, votre quotidien va au-delà de la logistique ; il accompagne les petits comme les grands moments de tout un chacun à travers le monde. En tant que leader mondial avec une structure solide et avec une vision tournée vers l'avenir, nous offrons un environnement sûr et stable où votre carrière peut avoir un véritable impact. Que nous aidions à livrer des médicaments vitaux, à développer des solutions de transport durables ou à soutenir des associations locales, votre carrière contribuera à bien plus que vous ne l'imaginez. Nous remercions les cabinets de recrutement pour leur intérêt. Toutefois, nous vous invitons à ne pas soumettre de candidatures non sollicitées. Toute candidature transmise sans accord préalable signé ne pourra être prise en compte, et aucun frais ne sera engagé. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

Job DescriptionDescription: Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (www.gohnow.com). We are looking for an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Information Specialist is responsible for leading grants management data analysis and reporting tasks, as well as serving as the primary data / system point of contact between the functional and technical teams. The Information Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Information Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Information Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure and consolidating data from multiple sources so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: • Support key pre- and post-award grants management activities, such as, but not limited to: materials, correspondence, web content, surveys / forms and information collection tasks, reviewer / competition websites, SharePoint sites, answering emails and phones, preparing analysis and reports, help desk inquiry log, application screening, reviewer recruitment, reviewer and panel rosters, panel assignments, honoraria payments, funding slates, decision letters, project abstracts,G5/GrantSolutions/etc. administration, closeout functions, and other activities as assigned, • Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information, • Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.), • Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned, • Develop databases, reports, and other tools as needed to support efficiencies and process improvement; Maintain and update grants management databases?, • Support database administration and oversee maintenance of data, databases, and systems?, • Prepare and maintain project file folders with all completed work products, artifacts, and deliverables, • Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions, • Lead coordination and develop methodologies to support functional team in execution of daily activities to include data storage, data validation, data analysis, etc. to support project goals?, • Test systems, lead test scenarios, and identify/document/remediate all issuesRequirements: Minimum Qualifications: • Bachelor’s degree required, master's degree and/or relevant certifications preferred, • At least 3 years of professional experience, • High level of demonstrated proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, SmartSheet, Tableau, etc., • High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources, • Ability to work onsite at the Regional Office, • Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred, • Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime is expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor’s degree required Additional eligibility qualifications: A minimum of 3 years of industry-specific experience required

Job DescriptionOperations Specialist - Right Hand to Company Leadership Company: Community Concierge Services, LLC (CCS) Location: Metro Atlanta, GA (must reside within 25 miles of downtown Atlanta) Job Type: Full-time | W-2 Salaried Travel: Up to 20 days per month Compensation: $70,000 base + up to $10,000/year performance bonus (paid quarterly) About CCS Community Concierge Services is a fast-growing operations company serving residential communities across 15+ states with doorstep trash, gutter cleaning, pressure washing, and dryer vent cleaning. We run lean, move fast, and hold ourselves to an extremely high standard of service. We never miss a night. This is non-private equity backed - founder led company growing 50-100% YoY. The Role This is not a desk job, and it is not for everyone. As an Operations Specialist, you will be the right-hand person to our leadership team, helping run operations across the entire company. You'll work shoulder-to-shoulder with our C-Suite, parachute into markets when they need attention, build and improve the systems that keep us running, and help integrate new communities and acquisitions as we grow. There is no "normal day" here. One day you're reviewing payroll and building a new process; the next you're on a 6 AM flight to stabilize a market or pulling a route at 3 AM to make sure a community is covered. You must be fluid, resourceful, and comfortable operating with a high degree of ownership and ambiguity. This will be a difficult role. It will also be one of the most rewarding of your career - with a clear path to Senior Operations Specialist after 12 months and leadership positions from there. What You'll Do • Serve as a right-hand resource to company leadership, helping run day-to-day operations across every state we serve, • Travel extensively to support, audit, and elevate operations in the field, • Build, integrate, and improve operational systems and processes across departments, • Hire, train, develop, and - when necessary - terminate employees and managers, • Onboard and integrate new communities and acquisitions, including running client orientations, • Step in to perform regional, area, or district manager duties when they're unavailable, • Ensure we NEVER miss a night of service, • Support scheduling, call-out coverage, and weekend route coverage, • Respond promptly and thoroughly to client and management-company feedback, • Keep daily Asana tasks cleared and all communication flowing in the right channels, • Lead company initiatives, operations calls, and rollouts of new proceduresWhat We're Looking For, • A self-starter with extreme ownership who thrives without a fixed playbook, • Strong operational instincts and impeccable calendar/time management, • Willingness and ability to travel up to 20 days per month on short notice, by air or vehicle, for extended stays, • Comfortable working directly with senior leadership and C-Suite, • Able to lead, hire, and hold teams accountable, • Physically capable of completing field routes when needed, • Must reside within 25 miles of downtown Metro Atlanta (or be willing to relocate before start), • Must maintain a valid driver's license, clean driving record, and clear background check throughout employmentCompensation & Benefits, • Base salary: $70,000/year, paid bi-weekly, • Performance bonus: Up to $10,000/year, paid quarterly, based on task completion, travel completion, company-wide client satisfaction, and service reliability (bonus is not guaranteed and requires good standing), • Health, dental, and vision - CCS covers 70% of premiums for you and your family, • 401(k) with up to 4% match after 12 months, • Health and Wellness corporate gym membership program, • PTO & sick leave accruing from day one, • Company vehicle (where applicable) and equipment provided, • Clear advancement to Senior Operations Specialist after 12 monthsOur Core Values All In · Mutual Respect · Lead From the Front · Extreme Ownership · Building Relationships Community Concierge Services is an equal opportunity employer. Employment is at-will. This posting is a summary; full terms are provided in the formal offer of employment. Ready to do the hardest, most rewarding work of your career? Apply now. Job Posted by ApplicantPro

Job Description Pay Range: $60-$70k annually About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here. About the team and position As a Specialist, Safe and Secure Operations Strategy, you will be an integral part of the Safe and Secure Team, executing programs and processes at our facilities to ensure our associates and assets are protected. This position is a problem solving role that focuses on technology health, operational influence, and cross functional collaboration. You will support the Manager, Safe and Secure Operations Strategy in ensuring that technology is functioning properly and that Safe and Secure processes add value and support critical business processes and objectives. You will support the Safe and Secure Team in overseeing the piloting and implementation of strategic solutions and analyzing their effectiveness, and leading post-pilot deployment efforts. This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement! What you'll be doing • Execute the Safe and Secure Operations Strategy., • Ensure support of Safe & Secure standard operating procedures to maximize efficiency and effectiveness., • Manage multiple priorities and escalate significant issues to senior-level management as necessary and provide recommendations to ensure solutions are developed and implemented., • Implement Operations technology capabilities, optimizing speed to get equipment fully operational., • Monitor KPI's to evaluate performance and institute action plans to address lagging KPI performance., • Implement and execute solutions centered on tactical/actionable information and data., • Utilize data to assess the Safe & Secure business reporting key wins and opportunities to the leader. As directed, provides support to specific tasks that need to be completed to drive metric improvement., • Deliver exceptional customer service to our internal and external customers., • Support everything related to our Safe and Secure technology!, • Develop functional knowledge of the installation, programming and configuration of commercial electronic security systems/accessories (access control, IP video, intrusion detection, low voltage communication, electronic locks, etc.)., • Participate in and contribute to projects, Develop Evaluation Criteria, Data Analysis in support of the deployment of current Safe and Secure physical security solutions as well as the Piloting of alternative solutions to measure their effectiveness and ability to address specific Safe and Secure business needs, practices and processes., • When required, travel to sites performing pilot installations, supporting our Vendor/Partner/Suppliers and Carvana Safe and Secure associates, providing ongoing oversight, confirming the systems are operating per specifications and meet company requirements., • Review, create and escalate Help Desk tickets, email inquiries, and incoming calls to diagnose problems, gather additional information, work with solution providers, identify solutions and document all associated processes., • Document process standards, naming standards, how-tos, equipment information, solutions to new problems and share them with the rest of the team., • Read and interpret blueprints, diagrams, and schematics in addition to understanding system specifications, software/system programs, and operational/product manuals., • Complete and submit all required task-related activity, productivity, sign-offs and other documentation in a timely manner., • Attentively listening to the voice of our customer - serve as a business partner to other departments within Safe and Secure., • Provide remote and phone support to internal customers and alternate technicians as needed. What you should know/have • Bachelor's degree (ideally in business, finance or criminal justice) from an accredited college or university., • 5+ years of experience in corporate, public or military security systems operations, installation and/or management; including physical security access control, video surveillance, and intrusion detection systems., • 2+ years of experience in project and/or program management., • Proficiency in performing Data Analysis and Reporting using tools such as Excel, Google Sheets and Tableau, • Strong experience with IP Video Management Solutions, Access Control and Alarm Monitoring systems., • Demonstrated ability to deliver a consistent, top-notch customer service experience., • The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind., • Ability to meet deadlines working in a fast-paced environment with minimal direction., • Strong understanding of basic TCP/IP and Windows networking with the ability to verify network connectivity., • Strong interpersonal and communication skills., • Ability to balance multiple priorities in a fast-paced environment., • Self-starter's mentality. We'd love it if you also had • Experience with Wrike and/or MS Project project management software., • Current Internet Protocol (IP) video certification(s)/system knowledge. What we'll offer in return • Full-Time hourly position with a competitive rate., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skill set and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development., • A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Pay Range: $60-$70k annually About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here. About the team and position As a Specialist, Safe and Secure Operations Strategy, you will be an integral part of the Safe and Secure Team, executing programs and processes at our facilities to ensure our associates and assets are protected. This position is a problem solving role that focuses on technology health, operational influence, and cross functional collaboration. You will support the Manager, Safe and Secure Operations Strategy in ensuring that technology is functioning properly and that Safe and Secure processes add value and support critical business processes and objectives. You will support the Safe and Secure Team in overseeing the piloting and implementation of strategic solutions and analyzing their effectiveness, and leading post-pilot deployment efforts. This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement! What you'll be doing • Execute the Safe and Secure Operations Strategy., • Ensure support of Safe & Secure standard operating procedures to maximize efficiency and effectiveness., • Manage multiple priorities and escalate significant issues to senior-level management as necessary and provide recommendations to ensure solutions are developed and implemented., • Implement Operations technology capabilities, optimizing speed to get equipment fully operational., • Monitor KPI's to evaluate performance and institute action plans to address lagging KPI performance., • Implement and execute solutions centered on tactical/actionable information and data., • Utilize data to assess the Safe & Secure business reporting key wins and opportunities to the leader. As directed, provides support to specific tasks that need to be completed to drive metric improvement., • Deliver exceptional customer service to our internal and external customers., • Support everything related to our Safe and Secure technology!, • Develop functional knowledge of the installation, programming and configuration of commercial electronic security systems/accessories (access control, IP video, intrusion detection, low voltage communication, electronic locks, etc.)., • Participate in and contribute to projects, Develop Evaluation Criteria, Data Analysis in support of the deployment of current Safe and Secure physical security solutions as well as the Piloting of alternative solutions to measure their effectiveness and ability to address specific Safe and Secure business needs, practices and processes., • When required, travel to sites performing pilot installations, supporting our Vendor/Partner/Suppliers and Carvana Safe and Secure associates, providing ongoing oversight, confirming the systems are operating per specifications and meet company requirements., • Review, create and escalate Help Desk tickets, email inquiries, and incoming calls to diagnose problems, gather additional information, work with solution providers, identify solutions and document all associated processes., • Document process standards, naming standards, how-tos, equipment information, solutions to new problems and share them with the rest of the team., • Read and interpret blueprints, diagrams, and schematics in addition to understanding system specifications, software/system programs, and operational/product manuals., • Complete and submit all required task-related activity, productivity, sign-offs and other documentation in a timely manner., • Attentively listening to the voice of our customer - serve as a business partner to other departments within Safe and Secure., • Provide remote and phone support to internal customers and alternate technicians as needed. What you should know/have • Bachelor's degree (ideally in business, finance or criminal justice) from an accredited college or university., • 5+ years of experience in corporate, public or military security systems operations, installation and/or management; including physical security access control, video surveillance, and intrusion detection systems., • 2+ years of experience in project and/or program management., • Proficiency in performing Data Analysis and Reporting using tools such as Excel, Google Sheets and Tableau, • Strong experience with IP Video Management Solutions, Access Control and Alarm Monitoring systems., • Demonstrated ability to deliver a consistent, top-notch customer service experience., • The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind., • Ability to meet deadlines working in a fast-paced environment with minimal direction., • Strong understanding of basic TCP/IP and Windows networking with the ability to verify network connectivity., • Strong interpersonal and communication skills., • Ability to balance multiple priorities in a fast-paced environment., • Self-starter's mentality. We'd love it if you also had • Experience with Wrike and/or MS Project project management software., • Current Internet Protocol (IP) video certification(s)/system knowledge. What we'll offer in return • Full-Time hourly position with a competitive rate., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skill set and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development., • A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionPURPOSE OF THE POSITION: The Events Logistics Contractor is a contract based position supporting events scheduled from March - October. Contractor is responsible for supporting set-up of event assets and acting as a brand representative at consumer facing events for Triumph Motorcycles in the United States and Canada. The ultimate goal of this position is to help provide riders with brand experiences consistent with Triumph’s positioning by consistently ensuring safe and timely set-up of marketing event assets and being a positive brand representative when interacting with consumers. MAJOR RESPONSIBILITIES • Support display set-up and break-down at variety of events, to include unloading assembly, disassembly and re-loading of display assets and motorcycles, with an emphasis on care, so assets are maintained in show ready condition, and organization, so assets are easily found when needed., • During consumer facing events, act as a positive and knowledgeable brand representative, able to provide event attendees with a positive brand experience., • Support Experiential Marketing Specialist on development of schedules and routing, ensuring Triumph stays within DOT guidelines., • Support with general maintenance of full fleet of Triumph owned vehicles ensuring regular service, preventative maintenance and any needed repairs are completed., • Support event staff (to include Triumph staff, dealer staff and temp staff) in set-up and break-down activities., • As required, assist on-site event staff in executing their roles as designated by the respective event guide. KNOWLEDGE, SKILLS AND ABILITIES • Knowledge:, • General Motorcycle Industry Knowledge, • Skills:, • Must hold valid Driver’s License, • Superior verbal communication skills, • Valid driver’s license with motorcycle endorsement is preferred, • Must hold a valid passport, • Detail oriented with ability to multi-task, • Safe motorcycle handling in non-riding scenarios, • Good eye for visual layout of event space, • Abilities:, • Resourcefulness and ability to solve problems independently, • Develop and nurture strong relationships RELATIONSHIPS • Internal:, • This role works closely with the full marketing department, • This role also has regular interaction with various departments, field staff and dealers, • External, • This role will need to maintain relationships with various mechanics, event organizers, and event temp staff AUTHORITY • This position has the authority to negotiate contracts related to fleet maintenance and repairs (assuming final approval by Marketing Director, GM, and CFO), • This position has spending authority on fleet maintenance and repairs (assuming final approval by Marketing Director, GM, and CFO), • This position is required to work very independently. However, this position must understand when circumstances require an executive approval be needed on any particular task. EDUCATION • Bachelor’s Degree preferred TRAINING • Triumph Academy, • Immediate training on the job includes a Brand Induction (UK created) to understand the history and vision of the company from a branding perspective PHYSICAL REQUIREMENTS OF THE JOB • 10% office work at a desk or at a conference table, primarily to attend marketing meetings or for planning of event related activity, • 90% travel, including holidays and weekends, and including internationally for consumer or corporate events, • Must be fully vaccinated prior to start date OTHER • This is a contract based position, not a permanent employee, • Contract support is expected to run from March - October, • Benefits are not offered to contractors, temporary employees, or part time employees

Job DescriptionSalary: The CCR serves as a front-line Technical Support professional responsible for providing timely, accurate assistance to members via phone, email, and LiveChat. This role focuses on troubleshooting product, system access, browser, device, and basic software issues related to FMLS products and services; documenting support interactions; resolving issues at first contact whenever possible; and escalating complex or recurring technical problems through the appropriate support channels. Responsibilities: • Provide first-level technical support to members by phone, email, and LiveChat, resolving access, navigation, browser, and product-related issues in a professional and timely manner., • Troubleshoot software, login, password, account, and basic device compatibility issues using standard diagnostic steps and approved support resources., • Document all member interactions, troubleshooting steps, resolutions, and follow-up actions thoroughly in the ticketing or call tracking system., • Maintain ownership of support cases from initial contact through resolution or escalation, ensuring members receive accurate updates and appropriate follow-up., • Escalate unresolved, complex, or system-wide issues to senior support staff, Product Champions, or management with complete and accurate case details., • Identify trends, recurring technical issues, and potential product defects, and communicate findings to the appropriate internal teams for review and resolution., • Assist members with basic product guidance and how-to support, while directing them to formal training resources when more in-depth instruction is needed., • Support service level expectations by remaining available during scheduled support hours, managing assigned queues, and prioritizing cases based on urgency and impact., • Contribute continuous improvement by recommending process enhancements, knowledge base updates, and supporting documentation improvements. Other Essential Job Functions & Skills: • Strong technical troubleshooting skills with the ability to diagnose and resolve common software, browser, login, and account-related issues., • Working knowledge of Windows, Mac, mobile devices, tablets, and mainstream web browsers including Edge, Chrome, Firefox, and Safari., • Experience using ticketing, call tracking, or case management systems to document incidents and manage follow-up actions., • Ability to explain technical concepts clearly to non-technical users and provide step-by-step guidance in a customer-friendly manner., • Strong attention to detail and commitment to accurate case documentation, issue reproduction, and resolution tracking., • Ability to manage multiple support requests simultaneously while maintaining professionalism, responsiveness, and quality of service., • Ability to work independently, follow escalation procedures, and adapt quickly to changing technologies, products, and support priorities., • Basic knowledge of PC and browser maintenance, including clearing cache and cookies, updating browsers, and identifying environment-related issues., • Customer-focused mindset with strong communication, patience, and problem-solving skills in a high-volume support environment., • Ability to work independently and collaboratively in a team environment. Job requirements: • Associates degree, Bachelors degree, or equivalent technical training preferred., • Minimum of one (1) year of professional experience in a technical support, customer support, or help desk environment required. Relevant experience may include roles such as Help Desk Technician, Technical Support Representative, Service Desk Analyst, IT Support Specialist, or similar positions. Preferred Qualifications: • Prior experience providing technical support in a help desk, service desk, call center, or other high-volume support environment preferred., • Experience supporting users with software applications, account access, password resets, browser troubleshooting, and general system navigation, along with familiarity with ticketing, incident tracking, or case management systems preferred., • Demonstrated ability to communicate technical information clearly and professionally to non-technical users while delivering responsive, customer-focused service preferred., • Real estate industry experience preferred, including familiarity with MLS platforms, real estate technology tools, or support needs common to real estate professionals.

Job DescriptionSalary: Position:UCaaS Help Desk Support Representative Organization:Vatic Outsourcing Classification:Exempt Reports to:Manager of Support and Resolution Team Summary:This is a client-facing support position dedicated to providing specialized assistance for Unified Communications as a Service (UCaaS) platforms. The representative is focused on resolving technical issues, performing system maintenance, managing MACD (Move, Add, Change, or Disconnect) requests, and supporting user onboarding to ensure uninterrupted communication and high client productivity. Levels:Support Specialist, Sr. Support Specialist Essential Functions and Qualifications: • Technical expertise in UCaaS and cloud-based communication platforms., • Troubleshooting and resolving technical issues related to UCaaS services (voice, video, messaging, and collaboration tools)., • Executing Moves, Adds, Changes, and Disconnects (MACD) for UCaaS service lines and user accounts., • Providing user onboarding, training, and documentation to ensure successful platform adoption., • Skilled in remote support and ensuring quick issue resolution to minimize downtime., • Proficiency with Microsoft Office, particularly Excel, for data management and reporting. Preferred Competencies: • General knowledge of the telecom industry and UCaaS concepts., • Experience with specific UCaaS platforms (e.g., Vonage, 8x8, Zoom)., • Experience with proactive monitoring and maintenance procedures., • Ability to work a flexible schedule Major Duties and Responsibilities: • Resolve client UCaaS technical issues promptly and efficiently., • Handle provisioning and maintenance requests, including line transfers and user group additions., • Contribute to UCaaS system maintenance, updates, and database reviews., • Provide timely, detailed and accurate reporting to external and internal audiences. Skills and Abilities • Ability to diagnose, articulate, and provide solutions for clients technical UCaaS issues., • Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management., • Ability to work independently to resolve service requests and escalate effectively to Tier 2/Tier 3 support when necessary., • Ability to manage multiple concurrent support tickets efficiently. Work Environment:This position operates in a professional office environment. Position Type and Expected Hours of Work: • Support Window: 9:00 am 11:00 pm, • Please note that specific shift times may vary based on fluctuating business requirements and customer support needs Required Education and Experience: • College Degree, • 1+ years in telecommunications and/or UCaaS/Help Desk support Additional Eligibility Qualifications • Work Authorization/Security Clearance (if applicable), • Job contingent upon a background check EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatics policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Job Description Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks. The role is primarily focused on end-user support and ensuring smooth IT operations across our US locations. Key Responsibilities Help Desk • Provide onsite and remote Tier 1–2 IT support for workstations, applications, operating systems, and user accounts., • Manage and prioritize helpdesk tickets, ensuring efficient resolution or escalation when needed., • Communicate clearly and proactively with users, providing guidance, status updates, and follow-up until resolution., • Create and maintain IT documentation, SOPs, FAQs, and knowledge base articles., • Support users during onboarding and offboarding (accounts, devices, access setup)., • Provide regular reporting on support activity, recurring issues, and improvement points. Hardware Preparation & Deployment • Prepare, configure, and replace laptops, desktops, and peripherals., • Coordinate the delivery, shipping, or handover of devices to employees across US locations., • Manage inventory, perform routine checks, and ensure devices meet company standards before deployment., • Troubleshoot and repair hardware or initiate vendor warranty processes when required. Systems, Network & Security Support • Perform routine administrative tasks in Microsoft 365, Active Directory, Entra ID, and Intune (user provisioning, license management, device enrollment)., • Monitor system alerts and follow established procedures or escalate as appropriate., • Assist with regular maintenance activities such as updates, backups, and device compliance checks., • Support the application of IT policies and security standards (MFA, password policies, access controls)., • Collaborate with the IT Manager and external partners during system or security-related activities. Qualifications • Minimum 3 years of experience in IT support roles with similar technical environment and responsibilities., • Strong knowledge of Windows 10/11, Microsoft 365, and typical workstation environments., • Familiarity with Active Directory, Entra ID, Azure, and Intune., • Excellent communication skills with the ability to interact effectively with non-technical users., • Strong organizational, troubleshooting, and follow-up skills., • Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals, Azure certifications) are a plus.

Ensure compliance with company IT policies, security standards, and data governance practices, particularly related to document management and access controls. Strong problem‑solving skills, attention to detail, and ability to prioritize tasks in a fast‑paced environment. Collaborate with other

Job DescriptionA3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions and Mission Operations & Enterprise Enablement driven by customer requirements. The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries. Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles. A3T is looking to bring on an experienced Help Desk Specialist with “Next-Level Thinking” who is ready to take their career to a new level with A3T. Job Duties: • Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image., • Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage), • Knowledge of database procedures used for documenting and querying reported incidents, • Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers)., • Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems, • Knowledge of measures or indicators of system performance and availability, • Knowledge of systems administration concepts, • Experience with the operations and processes for diagnosing common or recurring system problems, • Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly, • Knowledge of workflow automation as it relates to SharePoint Content Management, • Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM)., • Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes., • Skill in conducting open source research for troubleshooting novel client-level problems, • Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation, • Skill in testing and configuring network workstations and peripherals, • Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system, • Skill in SharePoint services; assisting users with setting up sites and content management, • Skill in creating business workflows in support of SharePoint Administration Qualifications:, • Active Secret Clearance, • Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.or Six (6) years of general experience is considered equivalent to a Bachelor's Degree., • Three (3) years of general experience is acceptable with a Master's Degree., • One (1) year of general experience is required with a PHD., • Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance, • Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR wypGMKg2RI

Job Description We're looking for a high-energy, eccentric Marketing Content Specialist who brings life into every room they walk into. This is not a sit-behind-a-desk marketing role. This is for someone who loves people, thrives on camera, and knows how to turn real moments into powerful content. You will be the face behind capturing clients' stories, our team's personality, and our firm's presence in the Atlanta community. If you naturally take charge, make people feel comfortable, and create content that connects and converts: keep reading. Who You Are • Eccentric, original, and creatively fearless; you don't blend in, and that's exactly the point, • A true people person: you love talking, connecting, and building trust quickly, • Confident giving direction and not afraid to take control of a recording, • Naturally charismatic and engaging on and off camera, • Emotionally intelligent: you read people well and adjust in real time, • Quick-thinking: you spot content opportunities in everyday moments Schedule & Work Expectations • Full-time, in-office in Atlanta, GA (5 days per week), • Standard hours: Monday–Friday, 9 AM–6 PM Eastern Time (firm operates on ET company-wide), • This is a salaried role with variable hours. You will be expected to attend client events, community events, and special content opportunities that may fall on evenings or weekends, • Occasional travel may be required for content events, • Remote and hybrid work are not available for this role Compensation: $45,000 - $60,000 Responsibilities: Client Content & Testimonials • Meet with clients in person to capture testimonials, success stories, and milestone moments, • Guide clients through filming so they feel comfortable, confident, and proud of their story, • Ask thoughtful, strategic questions that bring out authentic, powerful responses, • Apply sensitivity and discretion when capturing immigration client stories Daily Content Creation • Film and post short-form content for TikTok, Instagram, and Facebook, • Edit short-form social content in-app (CapCut, native platform tools), • Capture behind-the-scenes moments in the office, • Turn everyday interactions into engaging, on-brand content Long-Form Content (YouTube) • Film and edit long-form YouTube content using Adobe Premiere Pro, • Coordinate with leadership on video themes, narrative, and rollout, • (If you don't edit long-form yourself, we can outsource — but Premiere Pro skill is strongly preferred) Team & Culture Content • Capture team personalities in a fun, natural way, • Help team members feel confident on camera and elevate participation, • Bring energy into the office every day Community & Event Coverage • Attend client events, workshops, and community events (including evenings and weekends as needed), • Capture content live on-site and represent the firm professionally, • Build relationships in the Atlanta community Creative Direction & On-Set Leadership • Take control of the filming process, • Give clear direction and feedback during recordings, • Help people look and feel their best on camera, • Maintain consistent quality standards across all content Qualifications: Requirements • Fully fluent in English and Spanish (written and spoken), • Comfortable being on camera and directing others on camera, • Willing to work in office 5 days per week in Atlanta, GA, • Willing to attend evening events, weekend events, and travel for content as needed, • Portfolio or work samples required — please submit examples of original short-form video content you have created (TikTok, Instagram Reels, or similar), • Strong communication and interpersonal skills Strongly Preferred • Adobe Premiere Pro proficiency (for long-form video editing), • Videography skills — camera operation, lighting, audio setup, • Demonstrated track record of viral or high-performing social content, • Background in storytelling, interviews, or content production What Success Looks Like • Clients feel comfortable, confident, and excited to share their story, • Content feels real, emotional, and powerful — not staged or generic, • The team shows up more confidently on camera, • The brand feels alive, human, and connected to the community, • Content is consistently being captured — no important moments missed This Role Is NOT For Someone Who • Is shy or uncomfortable talking to people, • Waits to be told what to do, • Struggles to give direction or take control of a room, • Prefers working behind the scenes only, • Only wants standard 9–5 hours with no flexibility for events This Role IS For Someone Who • Walks into a room and instantly raises the energy, • Has an original, distinctive personality, • Loves being around people all day, • Thinks "this would make great content" in real time, • Wants to create meaningful, impact-driven work Legal & Compliance Note: Marketing content created for the firm is subject to attorney review prior to publication and must comply with applicable state bar advertising rules. The Marketing Content Specialist does not provide legal information or advice to clients or the public. About Company We are a rapidly expanding immigration law firm propelled by a team that leads with compassion. We aim to surpass expectations for clients and our employees alike. Initiative, responsibility, and professional growth are the pillars of our culture.

Job Description The IT Operations Specialist – Level 2 plays a key technical role in driving efficiency, automation, and reliability across Heritage Distribution Holdings’ IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology. The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination. Working under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support. The specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues—continuously enhancing IT operations through scripting, integration, and process improvement. Key Responsibilities and Tasks • Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes., • Manage user accounts, roles, and permissions in Entra ID and Microsoft 365., • Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks., • Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation., • Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking., • Execute procurement, logistics, and deployment tasks under IT Operations Manager direction., • Maintain up-to-date user, device, and asset records across systems with a strong attention to detail., • Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning., • Provide surge support for Help Desk operations as needed. Join a growing IT organization that values automation, precision, and continuous improvement. At Heritage Distribution Holdings, you’ll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work. With eight businesses, 102 locations, and over 1,200 users, Heritage offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize, simplify, and deliver a best-in-class IT experience across the enterprise. Certifications: None required Educational Requirements: Preferred - Bachelor’s degree in Computer Science Related field Years of Experience: 5+ Years of IT Operation or Systems Administration Experience Knowledge/Skills/Abilities: • Expert level PowerShell scripting, integration, and automation skills., • M365 Admin (Exchange, Teams, SharePoint), • Windows desktop administration, • Hardware configuration and administration

Job DescriptionA3T’s Helpdesk Support Specialist is responsible for addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries. Duties and Responsibilities: • Provide customer service and technical support by addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries. (DoDD 8140.01), • Provide daily local help desk support for configuration and maintenance of forensic laboratory desktop computers VTC and audio-visual support.Knowledge/Skills/Abilities:, • • Possess experience with Microsoft Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.• Possess experience Basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage), • Knowledge of database procedures used for documenting and querying reported incidents • Knowledge of disaster recovery continuity of operations plans, • Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers)., • Knowledge base capabilities in identifying the solutions to less common and more complex system problems, • Experience in measures or indicators of system performance and availability, • Knowledge of systems administration concepts, • Knowledge of operations and processes for diagnosing common or recurring system problems, • Knowledge of type and frequency of routine maintenance needed to keep equipment functioning properly, • Possess experience in simulating or recreating end-user problems with voice, file & print services, desktop & room-based video- teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes., • Possess experience in conducting open-source research for troubleshooting novel client-level problems, • Possess experience in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation, • Possess experience in testing and configuring network workstations and peripherals, • Knowledge of basic operation of computers, • Possess experience in utilizing the appropriate tools for repairing software, hardware, and peripheral equipment of a system, • Ability in supporting room and desktop video conferencing and desktop presentations in a classroom environmentQualifications:, • Active Secret Clearance, • Bachelor's Degree or equivalent or 3-5 years of general IT / IS experience., • Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8140.01 and Army Regulation 25-2. (Security +). For this position, CompTIA Security+ (or DoD‑approved equivalent) is a required foundational certification and must be maintained as a condition of employment.Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance, • Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR AxRPB0F15p

Job Description We're Hiring! Receptionist/Human Resources Specialist – Atlanta, GA Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions, please contact us at 404-575-8262. Position Summary: Responsibilities include, but are not limited to the following: • Handles all corporate office receptionist duties in an efficient and timely manner, including welcoming, greeting, and directing all visitors with a warm smile, assisting customers, accepting deliveries, promptly answering and screening phone calls, routing calls, recording accurate messages, properly communicating messages, tracking packages received, recording parking tickets issued, completing daily opening and closing front office duties, and performing other clerical and receptionist duties. • Consistently provides exceptional customer service in a friendly, professional, courteous, proactive, and remarkable manner to all customers (internal and external) with a cooperative attitude and understanding demeanor; maintains positive and productive working relationships with all internal and external customers; handles challenging situations tactfully and professionally. Responds timely to all requests, inquiries, and questions. • Reports to work on time and consistently according to the established work schedule; reports to meetings, events, activities, etc. before the scheduled time; ensures that all visitors, customers, vendors, and others are processed in and out properly.• Maintains a general and current working knowledge of bank personnel and their functions to aid in the proper direction of calls, visitors, messages, and packages, and assists with related requests.• Maintains neat appearance, cleanliness, and organization of the entire corporate front office area and all meeting rooms; appropriately reports and ensures that all needed maintenance and repairs are completed in a timely and adequate manner; opens and secures the front office entrance daily according to the office schedule; ensures the receptionist's desk is always covered and complies with all corporate office and human resources procedures, processes, and policies.• Coordinates, manages, plans, updates, and prepares the Corporate Office receptionist desk's annual and monthly backup coverage calendars, and ensures they are sent out before the monthly deadline dates.• Provides administrative support to the human resources director and team by performing various duties; updates, maintains, and manages the HR calendar; proofreads documents and communication, reviews, monitors, and responds timely to emails; and manages the human resources department email box.• Schedules, plans, and coordinates meetings, appointments, interviews, activities, career fairs, and events. Handles catering arrangements and set-up for all HR related meetings, appointments, events, activities, etc.; prepares and ensures that material, reports, and information are always ready before all meetings, appointments, events, and activities. • Prepares, creates, and maintains project plan reports and checklists of all human resources-related projects and action items; manages, monitors, and tracks projects and assignments, and reports on status.• Demonstrates personal accountability, maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately. • Demonstrates consistent professional appearance, behavior, image, demeanor, high level of integrity, ethics, and consistently represents the CTB Brand; consistently complies with all dress code and professional brand policies and expectations. • Administers employee recognition, engagement, awards, benefits, retention, and other human resources-related programs, plans, and initiatives. Administers, conducts, and completes surveys.• Reviews, processes, and verifies invoices, expense reports, mail, faxes, and requests; orders and maintains department supplies.• Scans, saves, indexes, organizes, tracks, reviews, verifies, audits, and purges files, forms, documents, records, and other information promptly within guidelines, with efficiency, accuracy, and quality control.• Compiles, updates, prepares, creates, assembles, verifies, proofreads, edits, audits, and distributes correspondence, letters, memos, materials, data, email communication, reports, forms, packages, documents, databases, and other information.• Prepares, creates, compiles information, and presents clear, accurate, concise, and effective correspondence, communications, documents, letters, presentations, and reports.• Conducts research, prepares reports, assists with various projects, tracks, updates, distributes, and maintains master project and assignment status reports. Takes, organizes, prepares, and maintains accurate meeting minutes; tracks and manages action items and status.• Manages, updates, and maintains applicable approved human resources information, forms, procedures, guides, policies, posters, and benefits information on the Bank's BNControl and Workforce Now self-service systems, as well as other HR-related systems, for easy access by associates and applicants.• Ensures that all employee personnel and benefits files, information, documents, and records are promptly and correctly received, set up, updated, and maintained within the required guidelines, procedures, and policies. Enters data and information into the HR system and serves as the backup for human resources team members. Verifies information entered into systems to ensure accuracy; ensures all checklists are correctly completed to ensure all processes and procedures are followed and completed accurately and timely.• Prepares and updates job postings, and posts open positions promptly, reviews and recommends resumes for hiring management review, searches, screens, and interviews candidates; attends career fairs, completes and processes background investigation requests, and assists with the recruiting and onboarding process. • Manages, gathers, maintains, updates, develops, tracks, monitors, and reviews job descriptions for all positions across business lines.• Promotes and markets employee benefits, programs, and open jobs; administers, reviews, and processes applicant assessments.• Assists with the benefits, compensation, payroll administration, performance review processing, vendor invoicing to ensure timely payment processing, recruiting and hiring processes, onboarding, facilitating training sessions, employee relations, training administration, and reporting; administers and manages online training systems; serves as a liaison between service providers and HR; reconciles accounts and completes reports.• Complies with established work schedule and exceeds all established performance goals, objectives, production, quality metrics, efficiency, digitalization, innovation, modernization, and quality work expectations. • Reviews, develops, and updates procedures, policies, processes, forms, and manuals.• Assists with the department vendor management, business continuity, and disaster recovery reviews, budgeting, strategic planning, programs, plans, planning process, updates, plan development, and human resources management and administration.• Demonstrates and maintains sound, up-to-date, and comprehensive working knowledge and understanding of all aspects of the human resources department functions, service providers, vendors, benefits and services, processes, policies, procedures, guidelines, rules, practices, expectations, industry trends, developments, related regulations, and laws. • Assists with monitoring and enforcing all human resources-related policies, procedures, processes, guidelines, rules, expectations, and the Bank's practices.• Ensures that the Corporate Office front desk, breakroom, boardroom, conference rooms, kitchenette, assessment, and HR supply/storage rooms are always clean, neatly organized, and adequately stocked with supplies and required items. • Uses experience and knowledge to help drive and contribute to outstanding team performance and innovation.• Assists with creating and maintaining a positive team atmosphere and maintaining a clean, organized, professional work environment.• Assists with increasing efficiency, digitalization, modernization, streaming, and innovation of all human resources-related processes, functions, and systems.• Demonstrates strong initiatives and adheres to all deadlines, policies, procedures, processes, Bank's practices, guidelines, expectations, laws, and regulations. • Leads culture enhancement initiatives, projects, and adds value, supports the Bank's vision, core values, business principles, goals, and objectives.• Performs all other duties, assignments, responsibilities, and tasks assigned in a positive manner. Qualifications, Skills, and Abilities: • Minimum five years of proven human resources, administrative, and receptionist experience • Bachelor's degree in human resources, business management, administration, communication, marketing, economics, finance, or related field • Excellent administrative, quality customer service, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build great cross-functional work relationships• Expert-level written and verbal communication and presentation skills, with the ability to communicate clearly, concisely, tactfully, and effectively work across all levels of the organization• Digital and technology-savvy, creative, and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) ADP Workforce Now HR System, multi-media, other office digital devices, and equipment, with the ability to implement innovative solutions• Exceptional interpersonal skills and must be able to demonstrate and maintain a cheerful composure, consistently demonstrate professional appearance, demeanor, image, and always represent the CTB Brand• Proactive and highly resourceful team player with excellent presentation, relationship-building, leadership, and organizational skills are essential• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information• Demonstrated ability to use significant judgment, discretion, and reasoning, as well as make sound decisions with a level of authority, comprehend, follows directions and instructions, and consistently reports to work on time• Resourceful with excellent analytical, technical, problem resolution, attention to details, project management, innovative, logical, strategic, and critical thinking, research, and negotiation skills• Ability to work in a fast-paced, high-performance, and changing environment; must be able to adapt to change• Quick learner with the ability to identify and address the needs of the team members• Works independently with the ability to produce accurate and organized work with minimum supervision• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal-oriented with the ability to produce quality results, meet all established performance goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, guidelines, expectations, regulations, and laws• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; innovated and detail-oriented with excellent time management and creative planning skills• Exceptional creativity with the ability to prioritize work, meet deadlines, and be a successful problem solver• Must be a reliable, dependable, and confident team player, mature, flexible, and energetic with a competitive and winning spirit• Ability to facilitate effective meetings and training sessions • Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions Citizens Trust Bank is committed to investing in our associates and cultivating a rewarding, results-driven, innovative, and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement Employer Assisted Housing Program Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs  Training & Development Programs and much more EEO/AA

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