House Manager for Private Family
2 days ago
Manhattan
JRN: 2238 We are seeking an experienced and hands on House Manager to oversee the daily operations, staffing, and full management of a multi-level private residence on the Upper East Side. This role demands exceptional attention to detail, leadership, and a service-first mindset to ensure the home is maintained to the highest standards. The position is based at the family’s primary residence, with occasional support required at additional properties. Responsibilities: • Supervise household deliveries: staging, packing/unpacking, and tracking., • Oversee, train, and manage the housekeeping team (Lead Housekeeper + 4–5 staff members)., • Maintain stock levels of household supplies, pantry items, and everyday provisions., • Manage detailed inventories (wardrobe, wine, and household items)., • Coordinate all maintenance projects and ongoing property upkeep., • Lead event preparations, guest arrivals, and formal service planning., • Work with facilities manager and a 24/7 on-site security team to provide on-call support for household needs including systems (HVAC, lighting, IT, etc.)., • Collaborate daily with Facilities Manager, Chef, and Personal Assistant., • Facilities include a pool, sauna, movie theater, rooftop terrace and grill, • Assist in recruiting, interviewing, hiring, and onboarding housekeeping staff., • Schedule and monitor staff shifts, rotations, and attendance., • Maintain and manage separate calendars for the house, staff, and management., • Work alongside the Lead Housekeeper to manage wardrobe care, packing/unpacking, seasonal transitions, and preservation of specialty garments., • Oversee all laundry operations and manage relationships with external dry cleaners., • Ensure residence is meticulously clean, organized, and guest-ready at all times., • Supervise care and maintenance of household items and specialty equipment (e.g. silverware, fine China, crystal)., • Conduct daily walkthroughs to assess cleanliness and inspect for structural issues or damage., • Oversee formal service, including place settings and event-specific arrangements., • Support the Chef with kitchen logistics and organization as needed., • Plan and coordinate holiday celebrations, private events, floral designs, and formal service standards., • Work in coordination with an external art team to ensure proper care of fine art and antiques., • Liaise with principals' representatives and family office on property updates, construction, billing, and staffing., • Manage vendor relationships, including a 24/7 security team and pet care providers., • Oversee access control and supervision of all service vendors. Requirements: • Must be based in or near NYC., • Minimum of 5+ years’ experience in managing luxury private home., • Proven track record of managing and training domestic staff., • Willingness to work flexible hours, including evenings, and holidays as needed., • Technologically proficient; comfortable using household and scheduling systems., • Demonstrated longevity in past roles with strong, verifiable references., • Strong communication skills, both written and verbal., • Highly professional, discreet, and service-oriented., • Experience caring for museum-quality art and high-value furnishings., • Knowledge of formal dining protocols; wine knowledge is a plus., • Proactive, organized, and self-motivated., • Legally authorized to work in the U.S.; valid driver’s license with a clean record., • Must pass a comprehensive background check and be willing to sign a confidentiality agreement. Location: Upper East Side, NY. Compensation & benefits: $150,000+ DOE, full benefits, 401k, PTO.
