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Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
We are seeking an individual to become a part of an award-winning team. The chosen applicant will be awarded a full-time job with potential growth opportunities in the hotel industry. The Guest Service Agent (also known as Front Desk Clerk) represents the hotel to the guest throughout all stages of the guest’s stay. Responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue optimization. Front Desk agent must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail oriented. The responsibilities and expectations of a Guest Service Agent: Facilitates the overall operation of the front desk while delivering a welcoming and problem-free stay Acts as a Customer Service Representative. Demonstrate a high level of customer service at all times Qualifications: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team What you will receive: Competitive Pay with Overtime Future Employment Growth Opportunities Holiday pay Vacation pay Insurance/401K opportunities We believe its employees are the strength of our company’s foundation. Everyone’s efficiency, ambitions, attitudes, health and stability has made the company what it is today and will continue in years to come. We feel that an employee/employer connection is a relationship. It is both party’s responsibility to watch out for what is best for each other to make the bond stronger and more successful. Every employee has the opportunity for continued education, development, and advancement within the company. It is important every employee feels engaged and are trained for their position. Internal promotions and transfers are a common practice for those interested in growing professionally and personally with the organization.
The Chelsea Pines Hotel is now hiring front desk agents for the 3PM-11PM Shift. We're looking for full-time employees. Experience not necessary, but communication skills is. If interested please message us your resume
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking appointments and preventing conflicts. Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. Greet and assist visitors. Maintain polite and professional communication via phone, e-mail, and mail. Anticipate the needs of others in order to ensure their seamless and positive experience.
NOTE: GREAT OPPORTUNITY FOR MULTIPLE CANDIDATES IN YOUR AREA!!! PLEASE READ THIS ENTIRE POST BEFORE CALLING Would you like to earn $2500 - $3500 / week plus bonuses? No cold calling? All pre-set qualified leads. We give you an average of 12-15 preset appointments per week from buyers who called us wanting to purchase a swimming pool. All leads are pre-approved for financing before we schedule the appointment. We make sure all decision makers will be there and allow you to call them before you drive out. Our average close rate is 40-50%. With this average close rate, you should easily be able to close 5-6 deals/week. With an average of $600-$800 Commission per sale, you should easily average $3500/week commission. A 2.5 day training class is required. If you are over 50 miles away from training, we will pay for your hotel stay! - Average sales close rate is 40-50% - 2-3 credit approved leads per day provided - 12-15 appointments per week - Average commission per sale is $600 - $800 - All leads are within a 2 hour radius of your home Requirements: No Exceptions Must have Commission Sales Experience. EXAMPLE: selling cars, windows, siding, roofing, residential security, mortgages, gutters, flooring, landscaping, insurances, frozen foods door to door, vacuums and cutlery door to door and hundreds of other face-to-face commission only sales experiences Valid Driver’s License (IF YOU DON'T HAVE ONE, DON'T CALL!!!) Auto Insurance (IF YOU DON'T HAVE IT, DON'T CALL!!!) A RUNNING Vehicle that belongs to you (IF YOU DON'T HAVE ONE, DON'T CALL!!!) A Social Security ID card (IF YOU DON'T HAVE IT, DON'T CALL!!!) If you fit ALL of the above requirements, CALL (no texts!!!) Joni for immediate consideration. If you fit ALL of the above requirements, CALL (no texts!!!) Joni for immediate consideration. IF I MISS YOUR CALL, I WILL CALL YOU BACK ASAP, NO NEED TO RESPOND TO ANY OTHER POSTINGS!!! FREQENTLY ASKED QUESTIONS: Is there any training involved? Yes, there is a mandatory 2.5 day training class required. Must be available to start ASAP. This position begins immediately, so you must be willing to start this Wednesday or this Sunday, not next week, next month, or next year. You must be willing to start this Wednesday or Sunday to be considered for this position If over you live more than 50 miles away, we will pay for your hotel. As soon as you complete the training, we provide you with a sales kit. Is this a full time position? Yes, this is a full time position. Absolutely no part time positions are available. You must be available to run appointments 6 days/week. Is this a 10-99 position? Yes Are there any benefits? No, this is an independent contractor position How Often will I get paid? Twice a month **DO NOT CALL ME IF YOU DON'T HAVE ALL OF THE FOLLOWING: **RELIABLE VEHICLE, VALID DRIVER'S LICENSE, PROOF OF AUTO INSURANCE, AND SOCIAL SECURITY ID CARD IF I MISS YOUR CALL, I WILL CALL YOU BACK ASAP.
Would you like to join our team? We keep growing! With headquarters in Malaga (Spain) and branches in Albufeira (Portugal) and Cancun (Mexico), Paraty Tech is a technology company specializing in the development of solutions and tools aimed at boosting direct sales for hotels, hotel chains and other tourist accommodation. The Business Development Manager will play a critical role in selling and developing business at regional level across new markets. Success for the Business Development Manager will open up opportunities across the hospitality industry business with the potential to move into new markets. Responsibilities: Perform market prospecting for new markets to identify and analyze the feasibility of expansion opportunities. Develop the market in new strategic regions. Elaborate strategic plan. Permanent control of results, budgets and business development within this region. Partnership proposition, support, cooperation and maintenance in the region. Active search for new sales opportunities and acquisition of new clients. Develop and implement new strategies in cooperation with the team, focused on client requirements. Preparation of statistics and reports and permanent maintenance of the CRM (Salesforce) as well as market research. Brand awareness and visibility through participation in trade fairs, roadshows and events to represent the company. Providing sales forecast, reports and market research. Contribution to the creation of documentation for promotion and sales support. Collaborate and work with the expansion manager in the expansion strategic plan, after analyzing the potential market and based on the company's needs. Monitor all existing lease contracts and renegotiate their expiration conditions, as well as draft and secure their signatures. Active and effective cooperation with the relevant departments in our headquarters. Target markets: United States of America California Texas Miami South Carolina Hawaii Bahamas Requirements: University degree in Tourism. Proven essential knowledge and experience in the tourism / hotel industry. Have a strong network of business contacts in the tourism / hotel sector / technology companies. Proven experience in business development in new markets. Strong skills in budget estimation. Geographical flexibility for both national and international travel. Business-to-business sales experience in professional services and technology solutions is strongly preferred. English (native American). Skills: Negotiation skills: Your strong negotiation skills and situational awareness are excellent. Excellent English: You were born in the United States of América or have been living there for a long time and you have exceptional English-speaking and writing skills. Quota achievement: You have a proven ability to meet sales quotas, negotiate effectively, and solve problems. Building relationships: You understand the importance of building credibility-based relationships with clients and stakeholders. Results-oriented: You focus on achieving the objectives and are driven by results. Commercial mindset: You possess the ability to think commercially and effectively interact with people in commercial roles. Active listening: You excel in active listening, understanding client needs, and providing tailored solutions. Resilience and persistence: You are resilient, diligent, and persistent, never shying away from challenges or tough conversations with prospects and clients. We offer: Attractive salary and bonus. Flexible working hours. Independence at work and possibility to implement own ideas. Possibility of professional development, fast-growing company. A well-coordinated team (no rotation!). Friendly working atmosphere. Lack of micromanagement, flexibility at work. Team events. Job Type: Full-time Work Location: Remote
We are seeking a highly motivated and experienced Travel Agent to join our team at Queen Travel Agency and Tours. As a Travel Agent, you will be responsible for assisting clients in planning and booking their travel arrangements, providing exceptional customer service, and ensuring a smooth and enjoyable travel experience. Responsibilities: - Assist clients in selecting and booking travel packages, including flights, accommodations, transportation, and tours, based on their preferences and budget. - Provide accurate and up-to-date information on travel destinations, including visa requirements, local customs, and attractions. - Research and compare travel options to ensure clients receive the best deals and value for their money. - Collaborate with airlines, hotels, car rental companies, and other travel service providers to secure reservations and negotiate rates. - Process payments, issue tickets, and provide clients with all necessary travel documents. - Handle any travel-related issues or emergencies that may arise during the trip, including flight delays, cancellations, or changes in itinerary. - Build and maintain strong relationships with clients to understand their travel preferences and provide personalized recommendations for future trips. - Stay informed about industry trends, new travel destinations, and changes in travel regulations to provide clients with the most current information. - Meet sales targets and contribute to the overall success of the agency. Requirements: - Proven work experience as a Travel Agent or in a similar role. - Excellent knowledge of travel products, services, and destinations. - Strong customer service and communication skills. - Proficient in using travel booking systems and software. - Ability to multitask and work under pressure in a fast-paced environment. - Detail-oriented and highly organized. - Ability to work independently and as part of a team. - Flexibility to work on evenings, weekends, and holidays as required. - Certification or diploma in Travel and Tourism is preferred. Join our team at Queen Travel Agency and Tours and be a part of creating unforgettable travel experiences for our clients. Apply now!
We are looking to hire a housekeeper to join our cleaning team. You will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, and notifying maintenance of any issues. You should be able to lift 25 pounds and have an eye for cleanliness. Housekeeper Responsibilities: Keeping facilities and common areas clean and maintained. Vacuuming, sweeping, and mopping floors. Cleaning and stocking restrooms. Cleaning up spills with appropriate equipment. Notifying managers of necessary repairs. Collecting and disposing of trash. Assisting guests when necessary. Keeping the linen room stocked. Properly cleaning upholstered furniture. Housekeeper Requirements: Ability to manage your time efficiently. Work well unsupervised. Ability to lift at least 25 pounds. Handle basic maintenance and cleaning. High school diploma. Ability to maintain a professional appearance and interact positively with hotel guests. Hard worker.
Benefits Pulled from the full job description Disability insurance Employee discount Flexible schedule Health insurance Opportunities for advancement Paid sick time Vision insurance Full job description JOIN A WINNING TEAM! HOST This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience the moment they walk through our doors! We offer structured programs for growth and career advancement and consider our employees to be our greatest asset. What we offer you: Unparalleled training and development programs Generous employee discounts on dining, retail, amusements and hotels Flexible schedules Multiple health benefit plans to suit your needs Dental, vision, voluntary life, short term disability Paid sick leave Opportunities for advancement Community volunteer opportunities through Landry’s League Positive and respectful work environment where diversity is valued Pay rate: $17 - $22 per hour Apply now if you: Aspire to our “Be FAIR” ideals: Be Friendly, Accommodating, Inclusive and Respectful Are a Team Player with a guest first attitude Have prior fine dining Host/Hostess experience (preferred) Have a passion for great food and great fun Are comfortable working in fast-paced environment
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Experience: Previous experience in the restaurant industry is often essential, with at least a few years of experience in a supervisory or managerial role. Experience specifically in a hotel restaurant setting is advantageous. Demonstrated leadership skills, including the ability to motivate and manage a team effectively. - Skills: Excellent communication skills, both verbal and written. Strong customer service skills and a focus on guest satisfaction. Knowledge of food and beverage operations, including food safety and sanitation standards. Financial management skills, including budgeting and cost control. Ability to multitask and work effectively in a fast-paced environment. Leadership skills, including the ability to train, mentor, and develop staff. Problem-solving skills and the ability to handle difficult situations calmly and professionally. Familiarity with restaurant management software and point-of-sale systems.