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Service Desk Analyst II CornerStone Technology Talent Services (TTS) About the Opportunity CornerStone Technology Talent Services is partnering with a fast-paced enterprise organization seeking a highly skilled Service Desk Analyst II to join a collaborative IT support team. This individual will serve as a critical escalation resource responsible for resolving complex technical issues, supporting end users across multiple business functions, and helping maintain a stable and secure technology environment. We are looking for a hands-on IT professional who thrives in a customer-focused environment, communicates effectively with both technical and non-technical users, and brings a proactive approach to troubleshooting and problem resolution. This is an excellent opportunity for a Service Desk professional looking to grow within a modern enterprise environment that values technical aptitude, responsiveness, and continuous improvement. What You'll Be Doing Provide advanced Level 2 support for end users across desktop, laptop, mobile, application, and network-related issues. Troubleshoot and resolve escalated technical incidents involving Windows environments, Office 365, Active Directory, VPN connectivity, printers, and enterprise applications. Support both onsite and remote employees using remote administration and support tools. Perform user account administration including password resets, access provisioning, permissions management, and group membership support. Collaborate with infrastructure, networking, cybersecurity, and application support teams to resolve complex issues efficiently. Maintain detailed documentation of incidents, root causes, resolutions, and recurring technical trends. Support workstation deployments, hardware refreshes, imaging, software installations, updates, and patching activities. Assist with onboarding and offboarding processes to ensure seamless employee transitions. Participate in continuous improvement initiatives focused on service delivery, ticket reduction, automation, and user experience enhancement. Deliver high-level customer support while maintaining professionalism, urgency, and strong communication throughout the resolution process. Technical Environment Ideal candidates will have experience supporting technologies such as: Windows 10/11 Microsoft 365 / Office 365 Active Directory & Azure AD VPN and remote connectivity tools Endpoint management platforms (Intune, SCCM, or similar) ServiceNow or enterprise ticketing platforms Multi-factor authentication (MFA) TCP/IP, DNS, DHCP, and basic network troubleshooting Remote desktop and remote support solutions Hardware support for desktops, laptops, docking stations, printers, and mobile devices What We're Looking For 3+ years of experience in a Service Desk, Help Desk, or Desktop Support role within an enterprise environment. Strong troubleshooting and problem-solving capabilities with the ability to resolve issues independently. Experience handling escalated support tickets and working within SLA-driven environments. Strong written and verbal communication skills with a customer-first mindset. Ability to prioritize workload, multitask effectively, and remain composed in high-volume environments. Experience supporting hybrid and remote workforce environments is highly preferred. Exposure to cybersecurity best practices and identity/access management concepts is a plus. Certifications such as CompTIA A+, Network+, Microsoft, or ITIL are preferred but not required. What Sets This Opportunity Apart Exposure to modern enterprise technologies and infrastructure. Opportunity to work alongside experienced IT professionals in a collaborative environment. Career growth potential within infrastructure, systems administration, cybersecurity, or cloud operations. A team culture that values accountability, responsiveness, technical curiosity, and continuous learning. About CornerStone TTS CornerStone Technology Talent Services specializes in connecting high-performing technology professionals with industry-leading organizations across infrastructure, cloud, cybersecurity, data, software engineering, and enterprise support services. We focus on building long-term partnerships by aligning top technical talent with impactful opportunities that drive business success.

Job DescriptionRetail Brand Ambassador (Full-Time or Part-Time) Our Retail Brand Ambassadors earn $50,000/yr - $60,000/yr. TOP Performers make $80,000+ per year! Full-Time | W2 Employee Statewide Remodeling, a Renuity Company Statewide Remodeling, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! Do you want to see what this role is about? Check out our job preview video here! A Day in the Life of a Retail Sales Rep. - YouTube What We Offer Guaranteed base pay plus performance bonuses. Uncapped bonuses Benefits, PTO, 401K for Full Time employees. Receive PAID training! Advancement opportunity! Work with a team of talented, professional, and fun individuals who enjoy what they do About the Role What You’ll Do: Interact with customers face-to-face in big box retail stores and events to promote our products and generate interest Represent our brand with confidence and professionalism Initiate conversation and help customers arrange free in-home consultations for home renovation services. Set appointments and assist customers in a clear and friendly way Collaborate with a high-performing team to meet daily and weekly goals We’re Looking for People With Experience or Transferable Skills From: Face-to-Face Marketing, brand ambassador, appointment setting, or lead generation experience – a plus! Customer Service Roles (in-person or call center) Retail (sales associates, cashiers, team leads, merchandisers) Restaurants (servers, bartenders, hosts, front-of-house staff) Hospitality (hotel front desk, concierge, event staff) Fast Food & Quick-Service Restaurants (cashiers, shift leads, drive-thru) Key Qualifications: Must have weekend availability Friendly, fun, and positive attitude Genuine interest in working with the public and creating great experiences Comfortable working independently and personal drive for excellence. Retail and customer service experience highly valued Entry-level candidates welcome—we’ll teach you everything you need to succeed. Must have reliable transportation, this role may require you to go to multiple locations in the same day, or to community events, some of which may not be near public transit. About Statewide Remodeling - Statewide Remodeling At Statewide Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. For over 30 years, homeowners across Texas, Oklahoma, Arkansas, Louisiana, and New Mexico have trusted Statewide Remodeling for high-quality home upgrades. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With over 100,000 happy customers and 17 consecutive Consumer Choice Awards, we’re committed to delivering a seamless remodeling experience. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Criminal background checks required Candidates applying for roles listed as ‘Remote’ must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Hawaii, Montana, Rhode Island, and Wyoming). Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy Compensation Range: $50K - $80K

Job DescriptionBrand Ambassador (Full-Time or Part-Time) Our Brand Ambassadors earn $50,000/yr - $60,000/yr. TOP Performers make $80,000+ per year! Full-Time | W2 Employee Statewide Remodeling, a Renuity Company Statewide Remodeling, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! Do you want to see what this role is about? Check out our job preview video here! A Day in the Life of a Retail Sales Rep. - YouTube What We Offer Guaranteed base pay plus performance bonuses. Uncapped bonuses Benefits, PTO, 401K for Full Time employees. Receive PAID training! Advancement opportunity! Work with a team of talented, professional, and fun individuals who enjoy what they do About the Role What You’ll Do: Interact with customers face-to-face in big box retail stores and events to promote our products and generate interest Represent our brand with confidence and professionalism Initiate conversation and help customers arrange free in-home consultations for home renovation services. Set appointments and assist customers in a clear and friendly way Collaborate with a high-performing team to meet daily and weekly goals We’re Looking for People With Experience or Transferable Skills From: Face-to-Face Marketing, brand ambassador, appointment setting, or lead generation experience – a plus! Customer Service Roles (in-person or call center) Retail (sales associates, cashiers, team leads, merchandisers) Restaurants (servers, bartenders, hosts, front-of-house staff) Hospitality (hotel front desk, concierge, event staff) Fast Food & Quick-Service Restaurants (cashiers, shift leads, drive-thru) Key Qualifications: Must have weekend availability Friendly, fun, and positive attitude Genuine interest in working with the public and creating great experiences Comfortable working independently and personal drive for excellence. Retail and customer service experience highly valued Entry-level candidates welcome—we’ll teach you everything you need to succeed. About Statewide Remodeling - Statewide Remodeling At Statewide Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. For over 30 years, homeowners across Texas, Oklahoma, Arkansas, Louisiana, and New Mexico have trusted Statewide Remodeling for high-quality home upgrades. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With over 100,000 happy customers and 17 consecutive Consumer Choice Awards, we’re committed to delivering a seamless remodeling experience. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Criminal background checks required Candidates applying for roles listed as ‘Remote’ must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Hawaii, Montana, Rhode Island, and Wyoming). Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy Compensation Range: $50K - $70K

Job DescriptionBrand Ambassador (Full-Time or Part-Time) Our Brand Ambassadors earn $50,000/yr - $60,000/yr. TOP Performers make $80,000+ per year! Full-Time | W2 Employee Statewide Remodeling, a Renuity Company Statewide Remodeling, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! Do you want to see what this role is about? Check out our job preview video here! A Day in the Life of a Retail Sales Rep. - YouTube What We Offer Guaranteed base pay plus performance bonuses. Uncapped bonuses Benefits, PTO, 401K for Full Time employees. Receive PAID training! Advancement opportunity! Work with a team of talented, professional, and fun individuals who enjoy what they do About the Role What You’ll Do: Interact with customers face-to-face in big box retail stores and events to promote our products and generate interest Represent our brand with confidence and professionalism Initiate conversation and help customers arrange free in-home consultations for home renovation services. Set appointments and assist customers in a clear and friendly way Collaborate with a high-performing team to meet daily and weekly goals We’re Looking for People With Experience or Transferable Skills From: Face-to-Face Marketing, brand ambassador, appointment setting, or lead generation experience – a plus! Customer Service Roles (in-person or call center) Retail (sales associates, cashiers, team leads, merchandisers) Restaurants (servers, bartenders, hosts, front-of-house staff) Hospitality (hotel front desk, concierge, event staff) Fast Food & Quick-Service Restaurants (cashiers, shift leads, drive-thru) Key Qualifications: Must have weekend availability Friendly, fun, and positive attitude Genuine interest in working with the public and creating great experiences Comfortable working independently and personal drive for excellence. Retail and customer service experience highly valued Entry-level candidates welcome—we’ll teach you everything you need to succeed. Must have reliable transportation, this role may require you to go to multiple locations in the same day, or to community events, some of which may not be near public transit. About Statewide Remodeling - Statewide Remodeling At Statewide Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. For over 30 years, homeowners across Texas, Oklahoma, Arkansas, Louisiana, and New Mexico have trusted Statewide Remodeling for high-quality home upgrades. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With over 100,000 happy customers and 17 consecutive Consumer Choice Awards, we’re committed to delivering a seamless remodeling experience. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Criminal background checks required Candidates applying for roles listed as ‘Remote’ must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Hawaii, Montana, Rhode Island, and Wyoming). Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy Compensation Range: $50K - $80K

Job Description Support Technician – Managed Service Provider (MSP) Location: Richardson, TX (Serving DFW Metroplex) Employment Type: Full-Time Role Overview The Support Technician provides technical assistance to clients across diverse environments. This role requires strong troubleshooting skills, clear communication, and the ability to manage multiple tasks in a fast‐paced MSP setting. Key Responsibilities • Deliver remote and onsite technical support for client systems, • Diagnose and resolve issues involving desktops, laptops, networks, printers, and cloud services, • Manage and document support tickets with accuracy and professionalism, • Assist with new user, device, and client on-boarding, • Monitor and maintain systems using RMM tools, • Support Microsoft 365, Azure AD, and common business applications, • Escalate advanced issues to senior engineering staff when appropriate, • Build and maintain positive client relationships through reliable service Qualifications • 1–3 years of IT support experience (MSP experience preferred), • Strong knowledge of Windows operating systems and Microsoft 365, • Understanding of basic networking concepts (DNS, DHCP, firewalls, VPNs), • Experience with RMM/PSA platforms, • Familiarity with Active Directory and Azure AD, • Awareness of cybersecurity best practices, • Valid driver’s license and reliable transportation for occasional onsite visits Core Competencies • Professional communication and customer service skills, • Strong problem‐solving abilities and attention to detail, • Ability to prioritize tasks and manage time effectively, • Comfortable working independently and within a team, • Adaptability in a dynamic, multi‐client environment What We Offer • Professional development and certification opportunities, • Supportive team environment with room for growth, • Competitive compensation and benefits package, • Exposure to a wide range of technologies and client environments Certification(s) and/or Experience in any of these areas are a plus: • Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6 Company DescriptionViyu Network Solutions: Where Passion meets Purpose Are you an IT professional who thrives in a collaborative, supportive environment? At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office. Here's what makes Viyu special: • Challenging and rewarding work: We tackle complex IT projects that make a real difference. No getting stagnant working in a never-changing environment. • As a growing company, you will not be just another cog in the machine. You'll have the opportunity to learn, grow, and constantly push your boundaries. • Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu., • Strong emphasis on professional development: We invest in our employees by offering internal training programs, vendor certification training, conferences, and opportunities to learn new skills. • Competitive benefits package: We offer a comprehensive benefits package including medical, dental, vision insurance, 401(k), and paid time off. • Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share our values and are excited to be part of something special. Join us and build a career you can be proud of!Viyu Network Solutions: Where Passion meets Purpose\r\n\r\nAre you an IT professional who thrives in a collaborative, supportive environment?\r\n\r\nAt Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office.\r\n\r\nHere's what makes Viyu special:\r\n- Challenging and rewarding work: We tackle complex IT projects that make a real difference. No \r\n getting stagnant working in a never-changing environment.\r\n- As a growing company, you will not be just another cog in the machine. You'll have the opportunity to \r\n learn, grow, and constantly push your boundaries.\r\n- Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu.\r\n- Strong emphasis on professional development: We invest in our employees by offering internal \r\n training programs, vendor certification training, conferences, and opportunities to learn new skills. \r\n- Competitive benefits package: We offer a comprehensive benefits package including medical, dental, \r\n vision insurance, 401(k), and paid time off.\r\n- Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we \r\n encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share \r\n our values and are excited to be part of something special.\r\n\r\nJoin us and build a career you can be proud of!

Job Description The 20 is looking for a hard-working, spanish-speaking Information Technology Support Desk Technician to provide support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. Responsibilities: • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals, • Manage ticket queue to ensure timely resolution, • Provide customer support using remote connection software, • Professional Spanish fluency is required, • Provide thorough documentation on each customer interaction, • Prioritize ticketing system flow by following SOPs and KB articles for resolution, • Meet or exceed KPI goals, • Troubleshooting of the following, though not limited to:, • Advanced desktop issues, • VPN connectivity, • Entry-level server support, • Hardware issues, • Line of business support Requirements: • IT Fundamentals and A+ certifications, or equivalent professional experience, • 1+ year of professional help desk experience, • Strong customer service skills, • High attention to detail, • Ability to follow instructions and policies, • Ability to adapt to changing and fast-moving environments, • Strong phone skills Benefits: • Medical/Dental/Vision health plans, • PTO/Sick/Holiday pay, • Dependent Care FSA, • Paid Parental Leave, • Life Insurance 100% Company Paid, • Incredible company culture, • Explosive company growth, • Company sponsored Team Building Events, • State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall Physical Demands: The physical demands below describe the essential job functions needed to complete this job. • Consistent hand and finger dexterity necessary to operate computer equipment, • Consistently required to sit, stand, walk, talk, hear, and see, • Routine use of hands to type, • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch, • Occasional need to walk around the office, • Consistent vision abilities required; close vision, depth perception, and ability to focus, • May require travel dependent on company needs, • Occasional need to lift and/or move up to 30 pounds The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Job Description The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. This position is 100% onsite, in-office. Responsibilities: • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals, • Manage ticket queue to ensure timely resolution, • Provide customer support using remote connection software, • Provide thorough documentation on each customer interaction, • Prioritize ticketing system flow by following SOPs and KB articles for resolution, • Meet or exceed KPI goals, • Troubleshooting of the following, though not limited to:, • Advanced desktop issues, • VPN connectivity, • Entry-level server support, • Hardware issues, • Line of business support Requirements: • IT Fundamentals and A+ certifications, or equivalent professional experience, • 1+ year of professional help desk experience, • Strong customer service skills, • High attention to detail, • Ability to follow instructions and policies, • Ability to adapt to changing and fast-moving environments, • Strong phone skills Benefits: • Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options, • Competitive 401(k) participation with up to 4% contribution match, • Certification reimbursement to support your continued development, • Meaningful opportunities for advancement within a growing organization, • A culture built on drive, accountability, collaboration, and excellence Physical Requirements This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to: • Sit or stand for extended periods, • Use hands and fingers for typing and computer work The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Job Description Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success. Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you. Responsibilities • Provide technical support to our clients through phone, email, and remote support tools., • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system., • Install, configure, and maintain software, hardware, and peripherals as required., • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues., • Monitor systems and alert clients of potential issues or outages., • Escalate complex issues to senior engineers as required., • Provide timely updates to clients regarding ticket status and resolution. Requirements • At least 2 years of experience in a help desk or service desk support role., • Good understanding of Windows Server Administration and Active Directory., • Strong knowledge of IT security principles and best practices., • Familiarity with desktop platforms, including Windows, iOS, and Android., • Experience with G-Suite and Office 365., • Good understanding of network topologies, protocols, and architecture., • Experience with ITSM tools, such as Kaseya/ConnectWise. Benefits • Health Care Plan (Medical, Dental & Vision), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Retirement Plan (401k, IRA), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development

Job DescriptionWho Are We? At Parry Labs we believe the modern combat advantage relies on the speed and scale of open systems. We’re redefining the edge of the increasingly ever-changing battlespace by delivering game changing capabilities to our warfighters through digital engineering, software, and hardware solutions that are essential to our core of being a Digital Systems Integrator. Born digital and agile, Parry Labs is building a winning team to be the premier provider for Next Generation Mission Systems Integration across air, land, sea, space and cyber. Are you ready to be an instrumental part of experts in the industry? Join us in the innovation of integration at Parry and apply to help develop the technologies of tomorrow while reaching new heights in your career today. About The Role The Parry Labs IT Team is looking for a talented IT Support Technician to provide technical support for business users, services, and systems in our Dallas, TX office. Our IT Support Technician will handle end-user and helpdesk support of various break-fix incidents, fulfill requests, and assist with the provisioning of new workstations and software. This is a temporary (6) six-month role. Duties & Responsibilities: • Provide level-1 IT support to users at all Parry Labs locations., • Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)., • Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments., • Setup and install workstation hardware, peripherals, and software for end-users., • Grant access and assist with password resets to applications and systems as appropriate., • Provide remote end-users support to employees at other locations., • Troubleshoot connectivity issues (i.e. site internet, VPN, access to O365)· Troubleshoot hardware and software issues., • Setup and support voice and printing services for end users., • Collaborate with IT team members on high-severity incidents, IT and business projects, and scheduled maintenance., • Collaborate with Cybersecurity team members to help provide on-site response to resolve and remediate security vulnerabilities., • Input and track asset management inventory of locations assets including workstations, monitors, phones, and peripherals., • Create knowledge (how-to) articles to assist with level-0 support deflection and self-service., • Interact with end-users, leadership, and third-party contractor., • Other duties as assigned. Required Qualifications: • Associate's degree in STEM field with 3+ years related experience or High School Diploma/GED with 5+ years of experience as a help desk technician or other IT customer support role, • US Citizen with ability to obtain and maintain a security clearance, • Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL), • Experience with Microsoft Technology Stack (Windows, AD, O365, Intune, Sharepoint), • Hands-on experience supporting a large end-user community, laptops, desktops, access management, and collaboration tools, • Good understanding of computer systems, mobile devices, and other tech products, • Ability to diagnose and resolve basic IT technical issues, • Experience with Windows 10/11, • Excellent communication and customer support skills Why Join Parry Labs? At Parry Labs, we foster a culture of curiosity, collaboration, and diversity. Employees are given the autonomy to leverage their skills in creating state-of-the-art tech solutions that aid in the protection of the American Warfighter. We encourage new and bold ideas that push the status quo. It is this entrepreneurial spirit that drives us. Parry Labs will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives with benefits such as education assistance and unlimited paid time off, just to name a few. No One Has Time for Long Job Applications! We completely understand, that is why we have made the application process easy. We promise. This will be simple. Accessibility/Accommodation: If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to HR@parrylabs.com or call (256) 682-7145 to let us know the nature of your request and contact information.

Job DescriptionSalary: We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous service improvement. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you! Responsibilities: • Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner., • Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms., • Set up and configure desktops, laptops, mobile devices, printers, and peripherals., • Manage user accounts, permissions, and access rights using Active Directory and Office 365., • Escalate complex issues to Tier 2 support or relevant departments as needed., • Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows., • Document and maintain accurate records of support interactions and solutions., • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities. Qualifications: • 5+ years of proven experience in a help desk or equivalent technical support role., • In-depth knowledge of Windows operating system., • Familiarity with Active Directory, Office 365, and remote support tools., • Strong proficiency in diagnosing and troubleshooting hardware and software issues., • Exceptional problem-solving skills and attention to detail., • Excellent communication and interpersonal skills., • Relevant certifications such as CompTIA Tech+,HDI Customer Service Representative (HDI-CSR),Microsoft 365 Certified: Fundamentals (MS-900),Microsoft Azure Fundamentals (AZ-900) Benefits: Medical/Dental/Vision/Retirement Plan Required & Preferred Qualifications (if applicable): The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job. This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

Job Description TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. About the Role: The IT Help Desk Support I technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a modern SaaS‑focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer‑facing systems essential to delivering industry‑leading workforce management solutions. The technician provides expert‑level troubleshooting, leads root‑cause analysis efforts, and partners closely with internal teams to maintain smooth operations across hardware, software, network, and cloud services. This person also mentors junior technicians, contributes to process maturity, and drives continuous improvement initiatives that elevate IT service delivery across TCP Software. Responsibilities: • Provide advanced technical support for hardware, software, network, SaaS applications, and cloud‑service issues., • Troubleshoot and resolve complex incidents across Windows, macOS, mobile devices, Office 365, and TCP‑internal platforms, • Manage and prioritize service tickets in line with SLA expectations, • Collaborate with IT Operations, Security, Development, and Product teams on escalations or cross‑functional issues, • Install, configure, and maintain endpoints, peripherals, and collaboration tools used across TCP Software, • Support cloud‑based and hybrid infrastructure, including routine maintenance on systems used internally, • Monitor system performance and proactively identify user‑impacting trends, • Create and maintain documentation, knowledge base articles, and user‑friendly guides, • Deliver IT onboarding sessions and end‑user training on tools and security best practices, • Contribute to IT policy development and continuous‑improvement initiatives, • Manage user accounts, role‑based access, and permissions in Entra ID and related platforms, • Coordinate with external vendors for escalated support or hardware procurement, • Assist with license audits, asset tracking, and SaaS application compliance, • Support AV setups for internal meetings, company events, and hybrid‑work collaboration, • Maintain strict adherence to TCP’s security, confidentiality, and data‑handling standards, • Mentor junior help desk staff and contribute to a culture of excellence and teamwork Requirements • 2+ years of experience in help desk or technical support roles, preferably in a SaaS or cloud‑centric environment, • Strong knowledge of enterprise hardware, operating systems, and network fundamentals, • Hands‑on experience with Azure Active Directory / Entra ID, user lifecycle management, and MFA/identity security controls, • Proficiency with remote‑support technologies and modern endpoint‑management platforms (e.g., Intune, MDM/MAM), • Advanced troubleshooting skills for complex workstation, application, and cloud‑service issues, • Exceptional communication and customer‑service skills supporting a diverse, distributed workforce, • Experience managing ticket queues and working within ITSM frameworks, • Familiarity with audio/visual systems, Zoom / Teams Rooms, and conference‑room technology, • Knowledge of ITIL practices (preferred), • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft role‑based certifications (preferred), • Strong analytical, organizational, and documentation skills, • Ability to mentor junior staff and support after‑hours escalation rotation, • Understanding of data‑security, privacy, and confidentiality best practices relevant to SaaS organizations Physical Requirements: • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times. Benefits • Competitive salary plus uncapped commission, • 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays, • 8 hours to volunteer and impact the community, • Comprehensive benefits (Health/Dental/Vision/ 401K), • The work/life set up you need to be successful., • Employee Choice Benefit

Job DescriptionDescription: StrideCare is a fast-growing medical group committed to delivering personalized, quality, patient-centric care. Our team of providers and staff place patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. We are seeking a Desktop Engineer who is passionate about supporting clinical operations through strong technical execution and a thoughtful, methodical approach to problem solving. StrideCare is a multi-specialty physician group focused on delivering comprehensive lower extremity care across Texas. Our expert doctors specialize in the treatment of foot and ankle problems, lower extremity care, wound care, vascular and vein care. Our physicians and surgeons offer multi-disciplinary treatment for common and complex conditions including diabetes, peripheral arterial disease, neuropathy, diabetic foot ulcers, venous insufficiency, and wounds. StrideCare is headquartered in Dallas, Texas with practices across the state. Job Summary: StrideCare is seeking a skilled Desktop Engineer to serve as a senior technical resource for end-user computing across our growing clinic network. This is not a script-following help desk role. The ideal candidate is a hands-on technician who can independently diagnose problems across endpoints, identity, networking, and cloud platforms, then implement and document durable fixes. The Desktop Engineer will work directly with our infrastructure team to support day-to-day operations and contribute to integration projects as StrideCare acquires new practices. Job Duties and Responsibilities: • Serve as Tier 2 escalation point for endpoint, identity, M365, and connectivity issues across all StrideCare locations., • Diagnose and resolve complex Windows endpoint issues including profile corruption, Group Policy and Intune policy conflicts, driver and peripheral failures, performance degradation, and application compatibility., • Administer Microsoft Entra ID and Intune at the operational level: user and device lifecycle, Conditional Access troubleshooting, compliance policy issues, Autopilot enrollment, and configuration profile deployment., • Manage M365 workloads (Exchange Online, SharePoint, Teams, OneDrive) including mailbox configuration, distribution and security group management, sharing and permission troubleshooting, and license assignment., • Configure and troubleshoot RingCentral phones, users, queues, and call flows; coordinate number porting and provisioning for new sites., • Provide endpoint support for clinical applications and peripherals including scanners, label printers signature pads, and imaging devices., • Image, deploy, and decommission Windows endpoints using Intune and Autopilot; maintain hardware standards and asset records., • Troubleshoot network connectivity issues at the endpoint and clinic level including DNS, DHCP, wireless authentication, VPN clients, and basic LAN diagnostics., • Use PowerShell to perform routine administrative tasks across Entra, Exchange, and endpoint management; modify existing scripts and write straightforward new ones when needed., • Document configurations, procedures, and known issues in OneNote and internal knowledge bases., • Support integration activities for newly acquired clinics including user provisioning, endpoint migration, and on-site cutover assistance., • Participate in IT projects and initiatives as assigned., • Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security. Qualifications and Education Requirements: • Bachelor's degree or equivalent work experience in Computer Science, Information Technology, or a related field., • Minimum of 5 years in a desktop engineering, endpoint engineering, or senior help desk role supporting at least 200 users across multiple sites., • Minimum of 5 years supporting Windows 10 and Windows 11 in a domain or Entra-joined environment, including the Microsoft 365 stack (Entra ID, Exchange Online, SharePoint, Teams, OneDrive) and Microsoft Office., • Demonstrated hands-on experience administering Microsoft Intune, including policy creation, app deployment, compliance and Conditional Access, and Autopilot., • Working knowledge of PowerShell sufficient to run, modify, and troubleshoot administrative scripts against Entra, Exchange Online, and endpoints., • Practical understanding of DNS, DHCP, TCP/IP, 802.1X, and VPN concepts at a level sufficient to triage endpoint connectivity issues without escalation., • Experience supporting a UCaaS platform such as RingCentral, Zoom Phone, 8x8, or Vonage, including user and call flow administration., • Experience with RMM and remote support tooling., • Experience supporting an EHR or other clinical application in a healthcare environment., • Strong written communication skills, including the ability to produce clear technical documentation and ticket notes that another engineer can act on., • Ability to work independently, prioritize across competing demands, and exercise judgment on when to resolve, escalate, or pause for input., • Availability to travel up to 25% to clinic locations, primarily within Texas with occasional travel to other states as the company expands. Preferred: • Experience with ManageEngine ServiceDesk Plus or comparable ITSM platform., • Experience supporting FortiGate, UniFi, or Meraki networks at the site level., • Experience with M365 tenant-to-tenant migrations using ShareGate or similar tooling., • Experience supporting Citrix or other published application environments., • Familiarity with ITIL practices., • Relevant certifications such as Microsoft MD-102, AZ-104, or CompTIA Network+.Requirements:

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