Customer Service Representative (CSR)
2 months ago
Owego
About us
Started in 1973, Home Central is a family-owned and operated home center with three NY locations in Candor, Owego and Vestal. Full-fledged hardware store, meets professional contractor lumberyard make Home Central well-suited to service projects big or small. The Home Central team will help customers find a fix for their plumbing problems, custom mix paint or do a takeoff on an apartment complex. Products sold include: Lumber, Plywood, Insulation, Roofing, Siding, Trusses & Engineered Wood, Metal Studs, Decking & Treated Lumber, Masonry Products including Styrofoam Forms, Hand & Power Tools, Hardware, Kitchens & Baths, Windows & Doors, Moulding, Paint & Sundries, Housewares & Cleaning Supplies, Lawn & Garden Supplies, Plumbing, Heating & Electrical supplies Our mission is to serve customers with the same level of care and respect no matter whether they are fixing up their first apartment, building a dream kitchen or purchasing supplies for an industrial complex. Honest answers and dedication to figuring out problems is part of the fabric of this company. We value relationships with our customers, our community and our team. Responsibilities
Provide information and assistance to customers in a friendly and professional manner Answer incoming customer inquiries via phone, email, and in-person Resolve customer complaints and issues in a timely and satisfactory manner Process customer orders and returns Assist customers in locating products and providing product recommendations Upsell and cross-sell products and services to maximize sales Maintain accurate and up-to-date customer records in the CRM system Collaborate with team members and other departments to ensure customer satisfaction Stay current on product knowledge and industry trends Handle customer inquiries and complaints with empathy and professionalism Requirements
Previous experience in customer service or a related field
Strong communication and interpersonal skills
Excellent problem-solving and conflict resolution abilities
Attention to detail and accuracy in data entry and record keeping
Ability to multi-task and prioritize in a fast-paced environment
Positive and friendly attitude towards customers and team members Proficient computer skills and experience with CRM systems Ability to work independently and as part of a team
Flexibility to work evenings, weekends, and holidays as needed
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