Information Technology Site Manager
15 days ago
Piney Flats
Job Description Site IT Manager – Piney Flats, Tennessee Position Title: Site IT Manager Location: Piney Flats, TN Department: Information Technology Reports To: Director of Information Technology Position Summary The Site IT Manager is responsible for providing hands-on IT leadership and operational support for Microporous' manufacturing facility in Piney Flats, Tennessee. This role serves as the primary on-site technology resource, overseeing infrastructure, cybersecurity, end-user support, manufacturing systems support, IT asset management, vendor coordination, and local project execution. The ideal candidate is a highly technical and customer-focused IT professional who can balance strategic planning with daily operational responsibilities. This position requires strong expertise in networking, systems administration, cybersecurity, help desk, and Microsoft 365. Key Responsibilities Infrastructure & Network Administration • Administer and maintain the site's network infrastructure, including:, • Firewalls, • Switches, • Wireless networks, • VLANs, • VPN connectivity, • Internet circuits, • Monitor network performance, availability, and capacity., • Troubleshoot network outages and connectivity issues., • Manage relationships with telecommunications and infrastructure vendors., • Support WAN connectivity between corporate and remote locations., • Maintain network documentation, diagrams, and inventory records. Systems Administration • Administer Microsoft Windows Server environments., • Manage Active Directory, Group Policy, DNS, DHCP, and file services., • Support virtualization platforms such as VMware., • Manage backup and disaster recovery systems., • Administer Microsoft 365 services including:, • Exchange Online, • Teams, • SharePoint, • OneDrive, • Entra ID (Azure AD), • Maintain server and workstation patching schedules. Cybersecurity & Compliance • Serve as the local cybersecurity lead for the facility., • Monitor endpoint protection, EDR/XDR, and security alerts., • Conduct vulnerability remediation activities., • Ensure compliance with company security policies and standards., • Support incident response investigations and remediation., • Manage user access reviews and privileged access controls., • Participate in security awareness training programs., • Assist with audit readiness efforts and compliance requirements. Manufacturing Technology Support • Support production-related technology systems and equipment., • Coordinate with Operations, Engineering, Quality, and Maintenance teams., • Support shop floor devices including:, • Industrial PCs, • Barcode scanners, • Label printers, • Wireless devices, • Production terminals, • Assist with ERP, MES, WMS, and manufacturing application support., • Partner with OT vendors and engineering teams while maintaining IT security standards. End User Support & Service Delivery • Resolve hardware, software, and connectivity issues., • Manage ticket queues and service requests., • Install, configure, and deploy end-user equipment., • Maintain IT asset inventory and lifecycle management., • Develop and maintain user documentation and knowledge articles., • Deliver exceptional customer service to employees across all departments. Identity, Access & Resource Administration • Manage onboarding, transfers, and offboarding processes., • Provision and deprovision:, • User accounts, • Email accounts, • Security groups, • Application access, • MFA enrollment, • Maintain least-privilege access principles., • Perform periodic access certification reviews., • Ensure accurate user and role documentation. Vendor & Project Management • Coordinate local IT vendors and service providers., • Assist with budgeting and procurement activities., • Support corporate IT initiatives and deployments., • Lead local technology projects from planning through execution., • Participate in ERP implementation, upgrades, and technology rollouts. Documentation & Continuous Improvement • Maintain accurate documentation for:, • Systems, • Networks, • Applications, • Processes, • Recovery procedures, • Identify opportunities for automation and process improvement., • Develop and maintain standard operating procedures. Required Qualifications Education • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field., • Equivalent experience may be considered in lieu of formal education. Experience • 5+ years of progressive IT support and administration experience., • 3+ years supporting manufacturing or industrial environments preferred., • Experience supporting 24/7 operations., • Experience administering Microsoft 365 and Windows Server environments., • Experience managing network infrastructure and cybersecurity tools., • Experience supporting ERP systems preferred. Preferred Certifications Candidates should possess one or more of the following certifications: Microsoft • Microsoft Certified: Azure Administrator Associate, • Microsoft 365 Administrator Expert, • Microsoft Certified: Security Operations Analyst Associate Networking • Cisco CCNA, • Cisco CCNP (Preferred), • CompTIA Network+ Infrastructure • VMware VCP, • ITIL Foundation Soft Skills & Competencies • Strong troubleshooting and analytical skills., • Excellent communication and customer service abilities., • Ability to work independently with minimal supervision., • Strong organizational and project management skills., • Ability to prioritize competing demands in a fast-paced manufacturing environment., • Proven ability to build strong relationships with business leaders and operational teams., • Hands-on, service-oriented mindset with a willingness to support all levels of the organization. Physical Requirements • Ability to lift and move IT equipment up to 50 pounds., • Ability to work in office, warehouse, and manufacturing environments., • Ability to travel occasionally between company facilities as needed., • Availability for after-hours support and emergency response when required. Success Measures (First 12 Months) • Maintain site infrastructure uptime above 99.9%., • Achieve SLA compliance for help desk requests., • Reduce recurring support incidents through root cause analysis., • Improve cybersecurity posture through remediation and patch compliance., • Support successful ERP and manufacturing technology initiatives., • Establish comprehensive documentation for all site IT systems and processes.