Director of Freight Brokerage Operation
hace 1 día
Lewisville
About Interstate X Interstate X is a rapidly growing transportation and logistics company headquartered in Lewisville, Texas. We specialize in providing exceptional transportation solutions and customer service to customers across the United States. Our success has been built on communication, accountability, and operational excellence. As we continue to grow, we are seeking an experienced Director of Freight Brokerage Operations who can lead multiple teams, strengthen customer relationships, improve operational processes, and help scale our organization for the future. This is not a desk-management position. We are looking for a builder—someone who can create structure, improve processes, hold teams accountable, and help take Interstate X to the next level. Position Summary The Director of Freight Brokerage Operations will oversee the daily operations of Interstate X and be responsible for ensuring the organization operates efficiently, profitably, and at a high level of customer satisfaction. This individual will lead multiple departments, manage customer relationships, drive operational improvements, create accountability across teams, and work directly with executive leadership to support company growth. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, enjoys solving problems, and takes ownership of outcomes. This role is intentionally designed as a growth opportunity into the future Vice President of Operations position at Interstate X. As the company continues to scale, the right candidate will have the opportunity to take on increasing leadership responsibilities and play a key role in shaping the long-term operational strategy of the organization. Key ResponsibilitiesLeadership & Team Management • Lead and manage multiple operational teams, including dispatch, customer service, carrier relations, account management, and support staff., • Establish performance expectations, KPIs, and accountability measures., • Coach, mentor, and develop employees to maximize performance and professional growth., • Conduct team meetings, performance reviews, and ongoing training initiatives., • Foster a culture of accountability, urgency, professionalism, and continuous improvement., • Recruit, onboard, and develop future team members as the company grows.Customer Relations, • Serve as a primary point of contact for key customers., • Build and maintain strong customer relationships through proactive communication., • Resolve escalated customer issues quickly and professionally., • Ensure customer expectations and service requirements are consistently met., • Identify opportunities to improve customer retention and satisfaction.Operations Management, • Oversee daily transportation and brokerage operations., • Monitor load execution, service performance, carrier utilization, and customer service levels., • Ensure efficient use of company resources and personnel., • Develop and implement operational procedures that improve consistency and scalability., • Work closely with leadership to identify operational inefficiencies and implement solutions., • Track operational performance and provide reporting to executive leadership.Process Improvement & Documentation, • Build, document, and maintain Standard Operating Procedures (SOPs)., • Create training materials, operational playbooks, and workflow documentation., • Standardize processes across departments to improve efficiency and consistency., • Identify bottlenecks and implement measurable improvements.Reporting & Analytics, • Monitor operational, carrier, customer service, and revenue metrics., • Build reports and dashboards that provide visibility into company performance., • Analyze trends and identify opportunities for operational improvements., • Provide regular reporting and updates to executive leadership.Problem Solving & Decision Making, • Respond to operational challenges and customer escalations., • Make informed decisions in a fast-paced environment., • Identify risks before they become problems and proactively implement solutions., • Ensure compliance with company policies, customer requirements, and industry standards.QualificationsRequired Experience & Skills, • 5 to 7 years of experience in the freight brokerage, transportation, or logistics industry. You have worked inside a brokerage operation and understand the full workflow from customer quote to final delivery., • Proven leadership experience managing multiple teams and departments simultaneously., • Strong process documentation skills. You have created Standard Operating Procedures (SOPs), training programs, process flow maps, operational playbooks, or similar documentation designed to improve efficiency and consistency., • Comfortable pulling data, analyzing operational performance, and building reports. You do not need to be a strategist, but you must be fluent in operational, carrier, customer service, and revenue metrics and able to report on what matters., • Experience with TMS, CRM platforms, and other transportation technology tools., • Proficiency with DAT, Highway, and standard freight coverage, carrier compliance, and risk management platforms., • Proficiency with ClickUp, Google Workspace, and spreadsheet modeling tools., • Exceptional customer service and relationship management skills., • Strong verbal and written communication skills., • Excellent organizational and time-management abilities., • Self-directed and highly accountable. You identify problems, create solutions, and execute without waiting for direction., • Comfortable coaching, confronting, and holding employees accountable to operational standards and company expectations., • Ability to thrive in a fast-paced environment while managing multiple priorities and deadlines.Preferred Qualifications, • Experience managing freight brokerage operations, dispatch teams, carrier sales, customer service, and account management functions., • Experience building and improving operational workflows within a growing transportation company., • Understanding of transportation regulations, carrier compliance requirements, and industry best practices., • Bachelor's degree preferred but not required for candidates with significant industry experience., • Demonstrated desire and capability to grow into an executive leadership role.What We Offer, • Competitive salary of $80,000 - $100,000 per year, • Performance-based bonus opportunities, • 100% Company-Paid Health Insurance, • Paid Time Off (PTO), • A clearly defined growth path into the Vice President of Operations role as Interstate X continues to expand, • Career advancement opportunities within a rapidly growing transportation company, • Collaborative, entrepreneurial, and growth-focused work environment, • Direct access to executive leadership, • The opportunity to make a measurable impact on company performance and growth, • A position where your ideas, leadership, and operational improvements will directly influence the future success of Interstate XReady to Apply? If you are an experienced transportation professional who enjoys building teams, improving processes, creating accountability, and delivering exceptional customer service—and are excited about the opportunity to grow into an executive leadership position—we encourage you to apply.