Engaging with Prospective Residents: Respond to inquiries from potential residents via internet leads, phone calls, or walk-ins. Schedule appointments and provide guided tours of the community to showcase its features and benefits. Managing Leasing Processes: Assist with processing leasing applications, preparing lease agreements, collecting security deposits, and ensuring leaseholders complete all necessary paperwork. Providing Outstanding Customer Service: Support current residents by addressing their needs, answering questions, and helping resolve any concerns to ensure a positive living experience. This role is perfect for individuals who enjoy working with people, have a passion for delivering excellent service, and are eager to grow in the property management industry.
- Provide outstanding customer service to our residents and assist them with various needs, such as reviewing their lease renewal, processing notices to vacate, handling early terminations, adding pets, transferring to another apartment, and answering questions about their accounts. - Collaborate with the maintenance team, inspect apartments to ensure they are ready for new residents, monitor property conditions, and follow up with residents regarding work orders or maintenance requests. - Create a positive experience for residents upon move-in. - Assist residents during the move-out process, including managing the move-out procedures and handling security deposit dispositions. - Post rent payments and follow up on any outstanding balances. - Plan, prepare, and host resident activities.