Field Coordinator-Route Dispatch (New Jersey)
2 days ago
New Brunswick
Job DescriptionField Coordinator - Route DispatchSEEL’s Appliance Recycling Program provides an incentive to public utility customers for turning in outdated, energy-inefficient appliances. Seeking an experienced Field Coordinator responsible for Route Dispatch of scheduled Recycled Appliances pickups, coordination with contact center schedulers, as well as general supervision of Route Drivers and Loaders. Pickups are routed for five (5) days a week, with occasional weekend scheduling to accommodate a statewide program. We also have events throughout the service territory that are led by the Field Coordinator. The ideal candidate will possess excellent communication skills and have extensive experience in the development and maintenance of the field crew schedules, using 'real-time' routing software and recording pickups in an online tracking application. The Field Supervisor must have a combination of proven leadership, exemplary professionalism, crystal clear communication, and a positive can-do attitude.DUTIES • Create, and monitor, and adjust daily crew routing schedules using a 'real - time' routing application., • Track and report daily and weekly route pickups, outcomes, using tracking software., • Ensure adequate staffing levels for daily routes, customer pickups., • Review and approve all time off requests., • Monitor and track all customer pickups utilizing dispatch / routing software and ensure that all pickups are recorded in the system., • Manage and investigate customer complaints, crew and vehicle incidents, including gathering incident statements, photographs, police report, and writing incident reports., • Distribute and monitor gas cards as needed., • Monitor vehicle maintenance needs, escalate concern to management or coordinate service as needed., • Distribute, monitor, and ensure all staff are wearing approved company uniforms, ID Badges., • Distribute, monitor, and route crew equipment is in operational order, including crew cell phones, power hand tools and bits, shoulder harness/dollies, hand trucks, and rigging., • Ensure all staff are wearing approved company uniforms., • Monitor time clock and resolve time record issues as necessary., • Coordinator for crew pay discrepancies., • Performs related work as required., • Support in field assignments in the event of call offs of team membersREQUIREMENTS, • Bachelor’s Degree (Preferred), • 2- 3 years of experience routing, dispatching, and supervising field service or truck drivers, and/or delivery/pick up routes., • 1-2 years coordinating routing with contact center staff, supervising field personnel, and troubleshooting routing to reduce cancellations., • Valid and unrestricted Driver’s License and a good driving record, • Ability to pass a criminal background check., • Creative problem-solving ability in a fast-paced, customer-focused environment., • Proficient computer skills in MS Office, especially Outlook and Excel spreadsheets., • Exemplary communication skills (written and oral), along with the ability to manage multiple tasks., • Ability to respond to diverse sets of challenges in the field and do whatever it takes to meet project deliverables on schedule., • Prioritize and assign resources to address needs in real time., • Knowledge and understanding of energy audits and the direct install measures being carried out in this program is desired., • Able to meet project deadlines within the program's budget., • Valid Chauffeur's license., • Recent or able to obtain DOT Medical Examiner's Certificate ‘Health Card.’The Field Coordinator position offers:, • Competitive compensation, based on experience., • Paid Time Off (PTO) & Paid Holidays, • Excellent health, dental, optical, and life insurance benefit program, with a significant portion of premiums paid by the company., • Company-sponsored training and Tuition Reimbursement program., • 401 K Match Program