Office Manager - Weight Loss Clinic
hace 4 días
Mineola
Job Description 1. Scheduling & Clinic Operations * Manage day-to-day scheduling for consultations, follow-ups, and in-clinic appointments. * Ensure optimal provider and staff utilization while maintaining a seamless patient flow. * Reduce no-shows, fill gaps in the schedule, and maintain high patient throughput. * Oversee front desk operations and maintain a clean, professional environment. 2. Sales & KPI Management * Responsible for achieving clinic sales targets, conversion goals, and related KPIs. * Monitor daily/weekly/monthly sales performance and proactively adjust strategies. * Oversee team execution of sales scripts, lead follow-ups, and patient conversions. * Collaborate with leadership to create promotions, campaigns, and outreach initiatives. * Conduct performance reviews tied to sales outcomes and lead management. 3. CRM Management, Lead Pipeline & Sales Enablement * Manage multiple CRMs to ensure accurate lead tracking and consistent follow-ups. * Develop workflows, templates, and automation to maximize sales efficiency. * Monitor outreach activity, lead pipeline stages, and conversion health. * Train team members on sales communication tactics and CRM best practices. * Analyze CRM data to identify trends and optimization opportunities. 4. Inventory & Product Management * Order, track, and manage inventory of medical supplies, weight loss products, and office materials. * Maintain accurate stock levels and conduct routine audits. * Reconcile inventory discrepancies and manage vendor relationships. * Ensure all products (e.g., medication, IV supplies, supplements) are consistently available. 5. Team Leadership, Hiring & Staff Management * Hire, onboard, train, and manage front office and patient coordination staff. * Set performance expectations and KPIs for the team. * Conduct coaching sessions, training refreshers, and staff evaluations. * Maintain staff schedules, coverage, and workflow coordination. * Foster a positive, collaborative, and high-performing clinic culture. 6. Patient Experience & Communication * Ensure high-quality patient interactions across phone, text, email, and in-person communication. * Resolve escalated patient concerns professionally and promptly. * Improve patient scripts, messaging, and communication standards. * Support a welcoming, patient-centered environment throughout the clinic. 7. Administrative & Compliance Support * Maintain accurate logs, documentation, and compliance records. * Support HR processes while upholding clinic policies, confidentiality, and safety standards. * Assist with rollout of new services, operational improvements, and workflow updates. Company DescriptionCompany is growing tremendously and continues to add new wellness products for our patients!Company is growing tremendously and continues to add new wellness products for our patients!
