Dispatcher-Security (Part Time)
hace 17 días
Laguna Woods
Job Description JOB SUMMARY: Under general supervision, serves as the communications coordination link between persons needing emergency/security services and responding staff; performs a wide range of communications-centered Security Division support duties utilizing various radio, telephone and computer apparatus. Follows established policy and procedure, performs other duties as assigned. Position requires constant, decision-intensive telephone, radio and in-person contact with residents, guests, staff and outside agencies. ESSENTIAL FUNCTIONS: Assesses, assigns, monitors and documents calls for service ranging from minor requests to emergencies. Makes prompt and appropriate decisions in deploying and coordinating internal and external resources to respond to security related issues involving people and property in Laguna Woods Village. Operates a non-integrated, two-way communications system to receive, transmit and document verbal and written communications. Receives and processes calls for service, maintains contact with and keeps track of all units on assignments. Monitors emergency alarms and video surveillance systems. Enters, updates and retrieves information from computer systems. Answers phone calls for Property Services Dispatch Department outside of standard business hours. Responds to callers’ Maintenance and Landscape Division related questions and concerns; utilizes established guidelines to determine the level of response required. Obtains and analyzes information from callers, and synthesizes it into useful intelligence for responding personnel. Acquires information regarding incidents, criminal activity, fire, medical, and maintenance emergencies and assigns the appropriate responders Promptly determines and directs the appropriate initial response by security and other staff as necessary. Prioritizes requests for service based on circumstances of each call. Coordinates follow up activities and monitors status of field units for duration of the event. Redeploys resources as needed to keep up with other calls for service. Provides support to field units by making telephonic and computer inquiries and notifications. Reads and understands maps and effectively directs personnel to appropriate location of incident. Maintains a detailed and accurate computer-based radio and incident log to document and track calls for service and other staff field activity. Prepares incident reports when required. Searches records and/or computerized data; selects proper informational material; interprets information to requesting staff. Memorizes, retains and interprets policies, procedures, protocol and radio codes, and applies that information while performing duties. Monitors other audio and data communication channels including Orange County Fire Authority and Sheriff’s Department, California Highway Patrol and Village Maintenance, Transportation and Landscape Divisions, for relevant information or access. Monitors closed circuit surveillance cameras placed throughout the Village for suspicious activity or emergencies. Trains department members in all relevant duties and functions of the position. May be assigned as the designated shift lead with additional responsibilities, accountability and authority. Regular attendance required. All duties performed on-site for the Community. Works effectively with co-workers, residents, and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others; keeps commitments; keeps others informed of work progress and issues. Addresses problems and issues constructively to find mutually acceptable and practical business solutions. Addresses others by name, title, or other respectful identifier; and respects the diversity of our workforce in actions, words, and deeds. NON-ESSENTIAL FUNCTIONS: N/A EQUIPMENT OPERATED: Telephone, two-way radio base station console, headset, computer, printer, portable radio, digital pager, alarm systems monitor, closed circuit television console, front door intercom, standard office equipment and hand tools WORK ENVIRONMENT: While performing the duties of this job, the employee is in a climate-controlled indoor office, with radio equipment, receiver, closed circuit television system and fire alarm systems. DESIRABLE QUALIFICATIONS: Graduation from high school and considerable experience in emergency services communications or a customer service field emphasizing extensive phone and radio contact, or any equivalent combination of education and experience which produces the following: · Knowledge of computer and applicable software programs. · Knowledge of and ability to operate a public safety communications system. · Knowledge of the occupational hazards and safety precautions of the job. · Ability to think, communicate, and act quickly, calmly and accurately in emergency situations. · Ability to formulate and deliver, and to understand and follow oral and written directions. · Ability to handle varied and competing priority tasks simultaneously. · Ability to learn, recall and apply controlling rules, regulations and procedures. · Ability to learn the geography of Laguna Woods Village and surrounding area. · Ability to type a minimum of 35 wpm. · Ability to communicate pleasantly and effectively with residents and guests and to relate to the needs and concerns of senior citizens. · Ability to maintain effective working relationships with other employees and the public and to deal with public relations problems courteously and tactfully. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to talk, hear, and use hands to finger, grasp, feel and reach. The employee is regularly required to sit for long periods of time (up to 8 hours). The employee is occasionally required to kneel, pull, push, stoop, and lift and carry up to 10 lbs. The employee is required to visually monitor the closed circuit television system, communicate clearly and effectively on the phone and in person, and react calmly in emergency situations. MENTAL REQUIREMENTS: While performing the duties of this job the employee reads, solves problems, uses verbal and written communication skills, performs detailed work, handles multiple concurrent tasks and has frequent customer contact and interruptions. The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Rev: 06/21 #10 Company DescriptionVillage Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.
