Daytona Beach Shores
The Night Auditor Hampton Inn Daytona Shores - Oceanfront is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: • Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy., • Maintain proper operation of the telephone switchboard., • Answer guest inquiries about hotel service, facilities, and hours of operation., • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel., • Respond to guest requests in a timely and professional manner., • Maintain confidentiality and security of all guests and hotel information., • Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction., • Be aware of all rates, packages, and special promotions., • Be familiar with all in-house groups and high demand/restricted dates., • Take all necessary information when taking room reservations and follow rate quoting scenario., • Be knowledgeable of the front desk computer system., • Log and deliver packages, mail, and messages., • Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel., • Accurately complete the check-in and checkout process., • Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction., • Restocks front desk area and supplies as required or assigned by immediate supervisor., • Ability to follow a checklist., • Perform other duties as assigned. MINIMUM QUALIFICATIONS: • Must have a positive attitude and willingness to learn., • Demonstrate the ability to multi-task., • Demonstrate the ability to be detail oriented., • Demonstrate the ability to problem solve to effectively deal with internal and external customers., • Must have basic English verbal and written communication skills., • Must work well in stressful, high-pressure situations., • Basic math skills., • Must have the ability to obtain alcohol awareness certification as required by the State., • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays., • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must have a desire to serve all guests., • Must meet the legal age to serve alcoholic beverages (at select properties). PREFERRED QUALIFICATIONS: • Experience in a hotel or a related field. 3135 S. Atlantic Ave Daytona Beach Shores, FL 32118 Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members