Lead Front Desk
21 days ago
Monroe
Job Description We’re seeking a confident and experienced Dental Front Office Lead who thrives in a patient-focused, fast-paced environment and is excited to take on a leadership role across two locations—Monroe and Brick, New Jersey. The ideal candidate is highly organized, skilled in dental front office operations, and comfortable mentoring a team while ensuring a seamless patient experience. Experience in implant dentistry is a plus, but not required. Candidates who are cross-trained on the clinical side or able to take dental X-rays are strongly encouraged to apply. If you're a proactive team player who enjoys making a meaningful impact in patients’ lives, we’d love to hear from you. Job Title: Lead Front Desk Department: Operations Reports to: Dental Practice Manager FLSA Status: Non-Exempt Locations: Monroe and Brick New Jersey Company Overview We are a patient-centered dental organization focused on improving the lives of those who entrust us with their care. Unlike larger corporate clinics, our practice prioritizes personalized attention and compassionate service to deliver an exceptional experience. We believe in building a team that’s passionate about helping people regain confidence through transformative dental care. Position Summary As the Lead Front Desk, you will play a key role in the day-to-day operations of the dental front office. You will manage patient scheduling, oversee front desk staff, ensure a seamless patient experience, and support the clinical team by maintaining accurate records and handling administrative tasks with efficiency and professionalism. Duties and Responsibilities • Oversee daily front desk operations including patient check-in/check-out, appointment scheduling, insurance verification, and collections., • Serve as the lead liaison between patients, front desk staff, and clinical team to ensure communication is clear, timely, and professional., • Mentor, train, and develop front office team members, fostering a collaborative and high-performing team environment., • Implement and maintain front desk protocols that support efficiency, HIPAA compliance, and exceptional patient service., • Ensure accuracy of patient records, insurance details, and financial documentation in the practice management software., • Monitor, manage, and optimize appointment schedules to support productivity goals and minimize downtime., • Proactively resolve patient concerns or scheduling conflicts with professionalism and empathy., • Support and contribute to recall, marketing, and patient engagement initiatives., • Track front office inventory and place orders to ensure necessary supplies are available at all times., • Collaborate with leadership to identify areas for process improvement and implement solutions., • High school diploma or equivalent required., • Minimum 2–3 years of dental front office experience required, including insurance and billing., • Prior leadership or supervisory experience in a dental setting strongly preferred., • Proficiency in dental practice management software (e.g., Dentrix, Denticon, etc.)., • Strong knowledge of dental terminology, insurance plans, billing procedures, and HIPAA compliance., • Excellent interpersonal, organizational, and problem-solving skills., • Ability to multitask in a fast-paced environment with a calm and professional demeanor., • Commitment to delivering exceptional patient experiences and maintaining a team-first mindset. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Powered by JazzHR IBO8wqjqkR