Emergency Operations Dispatcher
4 days ago
Wilmer
Job Description About T1 Energy At T1 Energy, we are committed to transforming the future through clean, reliable, and innovative solar energy solutions. As a global leader in the solar energy industry, our mission is simple: to benefit humanity with solar energy. We set industry standards through cutting-edge research, development, and manufacturing of photovoltaic (PV) cells and modules. Developers and contractors around the world choose T1 Energy for our reliable technology, high-performance products, and dedication to quality. As we continue to grow, expand into new markets, and innovate our product offerings, we are seeking passionate, hard-working individuals to join our dynamic and fast-paced team. Be a part of powering a cleaner future with T1 Energy. Position Summary: The Security Operations Dispatcher is responsible for monitoring, coordinating, and responding to security-related activities within a manufacturing facility. This role functions similarly to emergency dispatch (EMS/911), serving as the central communication hub for security personnel, safety teams, and facility operations. The dispatcher ensures rapid response to incidents, maintains situational awareness, and supports the safety and security of personnel, property, and production processes. Key Responsibilities: • Monitor security systems including CCTV, alarms, access control systems, and emergency communication systems, • Receive, assess, and prioritize incoming calls, alarms, and incident reports., • Dispatch security officers and other response teams to incidents in a timely and efficient manner., • Maintain constant communication with on-site security staff, management, and emergency services when necessary., • Document all incidents, communications, and actions taken in dispatch logs and reporting systems., • Coordinate responses to emergencies such as medical incidents, fires, hazardous material events, and security breaches., • Track the location and status of security personnel and resources., • Provide clear instructions and guidance during emergency situations following established protocols., • Escalate incidents to appropriate internal leadership and external authorities when required., • Conduct routine system checks to ensure all communication and monitoring equipment is operational., • Support drills, training exercises, and continuous improvement of emergency response procedures. Qualifications: • High school diploma or equivalent (associate or bachelor's degree preferred)., • Prior experience in dispatching, security operations, emergency services, or a related field., • Strong multitasking and decision-making skills in high-pressure environments., • Excellent verbal and written communication abilities., • Proficiency with computer systems, dispatch software, and security monitoring tools., • Ability to remain calm, focused, and professional during emergencies., • Willingness to work flexible hours, including nights, weekends, and holidays. Preferred Qualifications: • Experience in a manufacturing or industrial environment., • Experience monitoring in an SOC/GSOC environment., • Certification in emergency dispatching, public safety communications, or security operations., • Knowledge of OSHA safety standards and emergency response procedures., • Bilingual (Spanish) Work Environment • Primarily based in a security operations center or control room., • Requires prolonged periods of sitting, monitoring screens, and using communication equipment., • May involve high-stress situations requiring rapid response and decision-making. Physical Requirements • Ability to sit for extended periods., • Ability to hear and respond clearly via phone and radio communications., • Visual acuity to monitor multiple screens simultaneously. Salary Range: • Competitive salary based on experience and qualifications. Benefits: • Comprehensive healthcare coverage., • Retirement plans with company match., • Paid time off and holidays., • Opportunities for career advancement within T1 Energy. T1 Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. I have received, read, and understood this job description, including all Health, Safety, and Environmental (HSE) responsibilities. I agree to perform the duties outlined and comply with company policies and procedures.