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At Swig, we're all about fun, energy, and giving our customers an unforgettable experience. You'll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you'll be part of a team that treats every customer like family. As a Shift Lead, you'll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig's high standards. If you're passionate about leadership, teamwork, and delivering an exceptional experience, we want you to join our team! How You'll Make an Impact: • Complete store checklists, manage deposits, and ensure smooth operations., • Train, mentor, and communicate with team members to achieve success., • Stock, prep, and rotate food, supplies, and chemicals for smooth service., • Craft quality drinks and food by following Swig's procedures., • Communicate clearly with guests and teammates to ensure a smooth, seamless experience., • Keep the dining room, outdoor areas, and workspaces spotless — from wiping tables to deep cleaning as needed., • Handle prep, stocking, and staging to keep everything organized and efficient., • Assist with to-go and delivery orders, ensuring accuracy and timely service., • Maintain food rotation, cleanliness, and adhere to safety and sanitation standards., • Collaborate with your team to meet goals and create a welcoming atmosphere., • Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!, • Follow all company policies and procedures to uphold our standards and values., • Perform other duties as needed. What You'll Bring to the Role: • Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service., • Exceptional attention to detail, ensuring everything is just right., • Excellent communication skills — both verbal and written., • A collaborative, growth-focused attitude, always ready to learn and help your team succeed., • The ability to multitask and handle fast-paced situations with ease., • A food handler's permit and reliable transportation., • Regular, predictable attendance and the ability to work as part of a close-knit team., • Must be at least 16 years of age., • Previous restaurant experience is a plus! Pay & Perks: • Earn up to $13-17/hr (this includes tips!), • Discounted Drinks & Cookies, • Flexible hours and a fun, fast-paced work environment., • Opportunities for Growth, • Participate in company wide competitions for prizes and recognition!

Role Requirements To be eligible for this role, you must: • Be at least 18 years old, • Have earned the Team Member badge, showing completion of all station training and certifications, • Have earned the Shift Lead badge, showing completion of all Shift Lead training and certifications, • Maintain an average attachment percentage of 27% or higher, • Be available to work at least 25 hours per week at your home store, • Be available to work 35–40 hours during New Store Openings (NSOs), • Be available to work opening and closing shifts as needed, especially during NSOs As a CTL, you are responsible for: • Training Team Members and creating space for them to take initiative and own their journey, • Benchmarking Team Members on The First Shift, Day 30, and Day 90 certifications, • Reinforcing Swig standards, policies, and procedures through coaching, • Supporting Shift Leads as they run shifts (without taking ownership of the shift), • Helping Team Members and Shift Leads own their growth and development, • Supporting New Store Openings by coaching and training new teams, • Completing weekly inventory tracking and placing orders, • Completing EOM inventory tracking, • Meeting weekly with the GM to review:, • Training progress and certifications, • Team development and leadership growth, • Store priorities and upcoming rollouts, • Modeling all Swig Values and a growth-minded mindset In this role, you can make decisions related to: • Coach Team Members on benchmarks and certifications, • Help identify training gaps and recommend next steps, • Support accountability conversations related to training and standards, • Provide feedback and insights to the GM on team development, • Adjust training focus based on Team Member needs and performance If something comes up outside of this scope, loop in the GM. Customers • Improves the customer experience by helping ensure teams are confident and consistent, • Reduces errors by reinforcing benchmarks and standards, • Supports faster, more accurate service through strong training reinforcement Team Members • Coaches Team Members to build confidence, consistency, and ownership of their role, • Uses DIP to reinforce expectations and close skill gaps, • Encourages Team Members to take ownership of their learning and performance Shift Leads • Supports Shift Leads without taking over shift leadership, • Reinforces standards while allowing Shift Leads to lead Leadership • Provides visibility into team progress and development, • Helps prepare future leaders through consistent Team Member training, • Supports rollouts and new initiatives through coaching