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To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus virtual clients through hands-on and help desk ...
... help desk procedures and log all interactions • Hardware and software inventory and asset management • Prepare activity reports • Documentation and organization • Networking (cabling, network ...
Experience in use of routine and advanced Service Desk tools and techniques (remote assistance, PC Imaging, ticketing and knowledgebase systems). * Experience supporting smart phones, tablets ...
Experience in use of routine and advanced Service Desk tools and techniques (remote assistance, PC Imaging, ticketing, and knowledgebase systems). * Experience supporting smartphones, tablets ...
... facing remote support role at a high-capacity helpdesk/call center environment * 3-4 years of experience documenting resolutions in Zendesk or a similar ticketing systems * Excellent attention to ...
Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...
Handle end user technical support cases on a daily basis on-site and via TeamViewer remote control * Provide technical support for company Intranet * Monitor Druva backups of Microsoft 365 accounts
... Remote Desktop/Chromebooks. MUST have a car and a valid driver's license.
Remote access solution (VPN) implementation and support * Document and update the client environment * Escalate service issues when required * Communication with customers as required, keeping them ...
Minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support. * Excellent verbal and written communication skills. * Strong trouble shooting and ...