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Job Description OPERATIONS & STUDENT SUPPORT COORDINATOR Detroit Who We Are and What We Believe: Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing one-on-one guidance during the college application process through college graduation and the successful launch of their careers. Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates. When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do. What You Will Do: Reporting to the Program Director, the Operations and Student Support Coordinator is an exciting role to support the operations of a thriving, fast-paced non-profit organization serving first-generation college students from low-income backgrounds. The Operations and Student Support Coordinator will have the opportunity to work with our students, staff, leadership, and external vendors. The ideal candidate is someone who can manage multiple tasks and competing priorities with tact and a high attention to detail. The main areas of responsibility are office operations, administrative and student support, event coordination, customer service, and IT support. Primary Responsibilities: Office Operations – 50% • Oversee the proper use, functionality and cleanliness of the Bottom Line office space and equipment, • Maintain Bottom Line office spaces at partner sites, • Ensure proper maintenance and availability of office furniture, • Manage inventory and ordering of all office materials and supplies, • Deliver best-in-class support to all members of the Bottom Line community by answering questions, directing them to the appropriate parties, and/or taking detailed messages, • Manage student sign-in process and have knowledge of students in the office at all times., • Confirm appointments for Access students, • Maintain a welcoming environment as the primary front desk staff person, • Order and maintain inventories for all sites including programming snacks, • Accept and distribute packages and mail deliveries, • Maintain relationships with landlord, external vendors and other facilities personnel, • Serve as the technology point person for all IT issues, troubleshooting where appropriate and contacting vendors as needed, • Maintain regular contact with Bottom Line Operations and Technology Department, • Ensure equipment is functioning and ready for use each day, including Computers, Phones, Network, Copiers/Printers, and Mailing Machine etc. Direct Student Support – up to 25% • Serve as a back-up advisor for staff vacations, departures, and overflow students., • Provide one-on-one guidance to a back-up caseload of high school seniors:, • College Lists, • Coach each student towards a college list that meets Access Program standards, is individualized to that student, and is in line with admissions and affordability data., • Essays, • Help each student brainstorm, revise, and finalize college essays by utilizing both in-person and remote support tools., • Applications, • Design individualized service plans to ensure each student submits complete, high-quality college applications by institutional priority deadlines., • Support students in identifying and completing missing/additional application materials throughout the Winter and Spring., • Financial Aid/Decision Making, • Guide students (in person or remotely) to submit FAFSA and/or CSS Profile by institutional priority deadlines., • Support students with submitting a deposit to a college by May 1st., • Maintain ongoing communication with students, • Lead 60-minute meetings when needed at the Bottom Line office, a high school campus, or other off-site locations throughout the region., • Respond to all student text/calls/emails within 2 business days., • Develop individualized communication plans to ensure students remain engaged with the program and meet deadlines., • Reschedule student appointments for all advisors., • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills., • Track and record student progress in our database, using both quantitative and qualitative measures. After-hours Programmatic Support – 30% • Greet and meet students as they arrive from their bus drop-off at Wayne State’s campus, • Complete sign-in and sign-out for all students in attendance, • Ensure snacks are available for students at every program or workshop, • Wait for parent pick-up after programming has ended, • Greet and oversee students at partner sites after school hours, • Facilitate one-to-many after-hours programming at Bottom Line Detroit headquarters and partner sites, including workshops, handling arrangements for guest speakers, participating in college tours, and other field trips, • Ensure all students complete an exit ticket before their departure, • Maintaining a safe, welcoming, and productive environment for students Secondary Responsibilities: • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community. Duties, responsibilities, and activities may change at any time with or without advanced notice. Work Schedule: Monday and Friday 9a-5:30p, Tuesday-Thursday 10a-6:30p, Saturdays (4-5 out of the year). Direct Reports: None Expected Travel: 20-30%, to school sites. Who Should Apply: Required: • Associate’s degree, or progress towards a degree., • Work authorization and at least 3 years of relevant work experience, • Demonstrated comfort level with technology and ability to troubleshoot, • Ability to work both autonomously and collaboratively, • Customer service orientation and approach, both in working with our students and staff, • Strong attention to detail and project management skills, • Ability to manage competing priorities and timelines, • Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values Preferred: All applications must be submitted via Bottom Line’s Career Page. Please share your resume and cover letter. The application deadline is October 31, 2025. Start Date: November/December 2025 Compensation: $44,200 Benefits: Learn about our benefits here.