T-Mobile - Bilingual District Sales and Operations Manager - San Bernadino, CA
2 months ago
San Bernardino
Job Description POSITION OVERVIEW: As the District Sales Operations Manager (DSOM), you'll own the people, sales and training for a District of T-Mobile Preferred Retail locations leading a team of high-quality hands-on district sales professionals. The successful DSOM will consistently deliver sales results that meet all required sales metrics; will ensure that all stores deliver an exceptional customer experience; and ensures that all stores are fully staffed and fully trained with high quality sales professionals. The DSOM will cultivate working relationships with Retail Store Managers and Sales Representatives, as well as all other internal and external partners. RESPONSIBILITIES: • Consistently meets or exceeds sales, customer service, and operational performance expectations in each location., • Conducts required store visits per location, including visits in the evening and on weekends., • Conducts monthly 1 on 1s with Retail Store Managers and Retail Assistant Managers (RAM) to review store performance and create action plans for improvement., • Conducts regular conference calls, trainings, and meetings to foster knowledge and best practice sharing., • Works closely with store management to source, interview, and onboard new hires to ensure stores are fully staffed., • Conducts a monthly New Hire Sales Training that effectively delivers the defined United Wireless Sales Behaviors., • Manages the internal delivery of training programs and support materials, ensuring that training programs address business objectives and employee needs., • Ensures all store personnel are trained on and are following all policies and procedures., • Assess and advise management on the effectiveness of programs and practices., • Maintains and consistently communicates store performance metrics recognizing top performers., • Communicates professionally and timely, with urgency and passion, with customers, employees, leaders, support center team, vendors and co-workers via phone, chat, or email., • Upholds and partners with HR to enforce all Company and T-Mobile policies and procedures., • Ability to structure and prioritize tasks for yourself and others to ensure all aspects of sales and training initiatives are achieved timely and accurately., • Collaborates with internal and external partners to plan and execute local events and promotions consistent with United Wireless and T-Mobile marketing initiatives and branding., • Resolves customer issues., • Proactively reviews sales reporting to identify sales potentials and or sales gaps and takes appropriate action., • Maintains a positive working relationship with co-workers, vendors and partners., • Works nights and weekends. REQUIREMENTS: • Must be 18 years of age or older., • High school diploma or equivalent minimum. College degree preferred., • 2+ years wireless multi-unit store experience preferred where the focus has been on sales generation as well as sales training. T-Mobile experience preferred., • Must have Open Availability / No Schedule Restrictions., • Must have the Ability to work evenings, weekends and/or holidays., • General knowledge of all aspects of store operations., • Demonstrated successful in the selection, development and promotion of Sales Consultants, Retail Assistant Managers and Retail Store Managers., • Demonstrated success directing training and development activities of a sales team., • Demonstrated success in staffing stores with high quality, high potential candidates., • Experience utilizing a behavioral based selection processes for store level staffing., • Demonstrated success managing store-based marketing initiatives., • Experience with consistent delivery of store sales promotions., • Effective Oral & Written Communication Skills., • Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)., • Demonstrated high ethical and moral behavior, unquestionable integrity and character., • Ability to travel as needed up to 50%, • Valid Driver's License & Proof of Liability Insurance, • Strong analytical skills and ability to multi-task, • Proficiency in Microsoft Office products and general computer literacy, • Demonstrated leadership abilities and excellent interpersonal skills., • Continued good standing with the company., • Must be able to use telephone systems, tablets, copy machine, computer, keyboard, fax machine, and policies, procedures, plans, and program manuals. BENEFITS / COMPENSATION: • A competitive base salary PLUS monthly commissions!, • Additional income opportunities through contests and incentives, • Medical/Dental/Vision/PTO for Full-Time Employees Only, • Discounts on products and wireless phone service, • Monthly car allowances, • Excellent career development opportunities PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this position, the District Sales Operations Manager is regularly required to stand and lean over, use hands and fingers, handle and feel objects, pens, use telephone, talk, and hear. This person will work in a construction environment at times. Must be able to work up to a 40-55 hour work week and must be able to work nights, weekends and holidays. Must be able to stand or sit for long periods of time. Ability to use both hands in fine, gross manipulation of small tools, such as a copier, computer, and telephone. Must have the ability to see well enough to read the handwritten and typewritten material. EQUAL EMPLOYMENT OPPORTUNITY: United Wireless is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process. ABOUT UNITED WIRELESS, INC: United Wireless presently operates over one hundred T-Mobile-branded retail shops nationwide. Established in 2007 and based in Farmington Hills, Michigan. United Wireless is the fasted growing TPR in the nation. Although we have grown through leaps and limits over the last few years, our company tradition stays the same. We are a corporation with a family feel.
