Retail Sleep Consultant
6 days ago
Millburn
Job DescriptionAt the Ethical Mattress Company, we’re changing the world one mattress at a time! Every mattress we sell is toxin-free and made in the USA with natural and organic materials. We sell only high-quality products and we guarantee our customers the lowest prices while providing personalized and exceptional service. Our ideal candidate will be passionate about helping others get the incredible sleep their body needs. Exceptional customer service will come naturally to them, and engaging with customers will be effortless. They will bring joy and positivity to the store, and they'll find it rewarding and meaningful to use their knowledge and experience to assist clients in finding the perfect solution for their needs. While prior experience selling mattresses would be nice, it isn’t necessary – we will teach you everything you need to know and help you become an expert on all things sleep. Prior experience in a retail, sales or customer service position of some sort is essential. Job Summary As a Retail Sleep Consultant for the Ethical Mattress Company, you will provide our customers with an outstanding shopping experience, fitting them for the best possible mattress and pillows to meet their specific needs. To be successful, you must listen closely to your customers and identify their needs, deploying your knowledge and expertise to help them find the perfect sleep solution for their situation. You will support customer interactions across our entire omni-channel business, working to provide an outstanding experience for customers in our store, on our site, or over the phone. And to recognize the role you'll play supporting sales across all channels, you will be commissioned on sales across all channels, including those customers you may not have met or interacted with. This role is located in Millburn, New Jersey, and is exclusively an on-site role at our retail store located at 387 Millburn Avenue. The position is intended as part-time to start (20-30 hours per week), but can quickly grow to a full-time position if that is what you're seeking. Whether part-time or full-time, our ideal candidate is someone looking for a long-term role and with the potential to grow with the business. Responsibilities • Consistently provide customers with genuine, friendly, personable and professional service, while going above and beyond to achieve positive outcomes for the customer and the brand., • Approach each customer interaction as an opportunity to help them achieve a more positive sleep experience for themselves and their family. Our goal isn't to sell a mattress, it is to help the customer solve their sleep problem., • Effectively utilize all tools and processes as provided and required, including both digital and offline platforms, in order to service the customer professionally while maintaining company records as needed., • Communicate opportunities and issues to leadership for immediate attention and resolution., • Provide your feedback and perspective in the development and implementation of best practices., • Support store operations effectively to ensure customer needs are met and sales are fulfilled while at all times achieving the high standards of our brand., • Your schedule will be a mix of weekday and weekend hours. Schedules are flexible and adaptable, but you will typically be asked to work 1 weekend day (either Saturday or Sunday) plus 3 to 4 weekdays., • Success will be achieved through best-in-class execution and measured by top-line sales contribution combined with feedback from your customers and teammates.Candidate Qualities & Qualifications, • A positive, upbeat and personable attitude is essential., • A passion for people, and a knack for providing outstanding customer service., • Excellent communication skills; must be well-spoken, confident, a great listener and empathetic., • A commitment to going above and beyond; a "no task too small" outlook., • A quick learner, resourceful, structured, proactive, with a high attention to detail., • Curiosity and willingness to investigate unknown topics to a deeper level., • Self-reliant, a self-starter, and have a "roll up your sleeves and get it done" mentality., • Prior mattress sales experience is a PLUS, but not required., • Prior retail sales and/or customer service experience is essential, i.e. retail store associate, restaurant, front desk, etc., • Valid Driver’s License with access to reliable transportation, • High School Diploma or equivalent is required; some college is preferred., • English-fluency is required., • Must be comfortable working with computers and have experience with Microsoft applications., • Must meet expectations for attendance and punctuality.We maintain a motivated culture of success; those who are reliable, dependable and punctual will thrive here. Benefits And Perks • This is a part time position (20 to 30 hours per week), • Benefits include paid sick time, paid vacation time, and workers compensation insurance., • Flexible scheduling options to accommodate your needs. About The Ethical Mattress Company We’re changing the world one mattress at a time. Every mattress we sell is toxin-free and made in the USA with natural and organic materials. We guarantee our customers the lowest prices without using phony discounts or high-pressure sales tactics, and we provide each customer with the personalized and exceptional service one can only get from a small business. The Ethical Mattress Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
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