Guest Service/Sales Associate
14 days ago
Bedford Hills
Job Description Position Overview: Turn your passion for taking care of others into a rewarding role with the growing team at EWC Growth! The prime responsibility of a Guest Service Associate is creating an exceptional guest experience, achieving sales goals, and willingness to initiate genuine conversation and recommendations with our guests on European Wax Center services and products. Benefits: • We are committed to recognizing your exceptional performance with earnings ranging from $17.50 to $25.00 or more per hour. Our compensation structure includes a $17.50 base pay complemented by commissions and incentives, to ensure that those who achieve their goals consistently often may surpass this range., • Free Waxing., • Discounts on all Retail Products., • Industry Renowned Paid Training., • Medical, Dental, Vision insurance., • Company paid Short Term Disability and Life Insurance, • 401K and Employer Match., • Vacation and Sick Time start accruing from day one of employment., • Paid Parental Leave., • Free Uniforms at Hire., • Career Growth Opportunities., • Employee Assistance Program., • Commuter Benefits., • Anniversary Awards., • Being part of a Successful Team and Positive Company Culture., • Strong attention to detail, • Ability to communicate with guests to discuss their needs and preferences, • Ability to work flexible days and hours, including weekends, • A positive, friendly, and personable demeanor, • Ability to receive and provide feedback, • An ability to work independently with limited supervision, • Ability to work in a fun, fast-paced environment, • Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook, • Develop a thorough understanding of European Wax Center services and products, • Arrive to work timely following the appropriate dress code, including wearing of the required name tag, • Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location, • Confirm each guest service(s) and offer recommended/related add on service(s), • Administer check-ins and check-outs, processing payments, refunds and reservation requests, • Inform the guest of the prebooking benefits and how to utilize the app to reschedule, • Educate guests on benefits and savings of Wax Passes, • Organize the reservation book based on guest requests and associate availability, • Perform opening and closing procedures for the center, • Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms, • High school diploma or GED, • 2+ years customer service experience or sales experience is preferred., • Exceptional interpersonal skills., • Excellent written and verbal communication., • Good time management and organizational skills. While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds. About EWC Growth European Wax Center (EWC) is the #1 waxing brand in the beauty industry, with over 1,000 locations nationwide. Known for delivering consistent, high-quality services and empowering confidence through smooth skin, EWC has set the standard in waxing and skincare. EWC Growth (EWCG) is one of the largest and most successful franchise groups within the EWC network, operating 50+ centers across five states. Our mission is to positively impact everyone who walks through our doors, guests and associates alike. We offer a supportive, growth-driven environment where career development, recognition, and team success are at the core of what we do. Equal Opportunity Employer We’re committed to fostering a workplace where diversity is celebrated, equity is the standard, and inclusion is a daily practice—a place where every team member feels valued, respected, and empowered to be their authentic self and part of something bigger. All employment decisions are made based on merit, qualifications, and business needs. EEO Statement: EWC Growth is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. EWC Growth is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process. Step Into a Role That’s as Bold as You Are Apply now at or upload your resume. Let’s grow, glow, and strut forward — together.
