General Manager
hace 1 día
Mineola
Job DescriptionJob Summary: The General Manager (GM) of a MÓGŪ restaurant is responsible for overseeing and managing all aspects of the restaurant's operations. The primary function is to ensure excellent customer service, maximize profitability, and maintain a positive work environment. Supervisory Responsibilities: • The GM leads a team of employees, implements company policies and procedures, and upholds quality and safety standards. Duties/Responsibilities:, • Responsible for recruiting, hiring and supervising the leadership team in the store location., • Responsible for termination decisions in store location., • Makes final decision for approval of borrowing/sending team members to other store locations., • Reviews all regional evaluations and makes proper corrections by informing the team., • Administers performance evaluations for all team members at store location., • Monitor and analyze key performance indicators (KPIs) such as sales, labor costs, food costs, paper goods costs, gross margin, EBITDA margin, google/yelp ratings, and take appropriate actions to improve results., • Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and equipment maintenance., • Analyze financial statements, weekly store sales reports, and other performance metrics to identify areas for improvement and implement appropriate strategies., • Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving employee conflicts., • Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards., • Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity., • Responsible for approving store schedules, altering team member time clock punches as needed, and processing payroll for their store location., • Address customer inquiries, concerns, and complaints promptly and effectively, striving for customer satisfaction and loyalty., • Responsible for counting and depositing cash., • Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values., • Responsible for becoming a subject matter expert on company policies and procedures., • Understand legal and financial implications regarding the store operations., • Ensure exceptional customer service by providing a welcoming and friendly atmosphere., • Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues. Required Skills/Abilities to be Successful in this Position: • Strong leadership skills with the ability to motivate and inspire a team., • Excellent interpersonal and communication skills to interact with customers, employees, and suppliers., • Exceptional problem-solving abilities and the capacity to make sound decisions under pressure., • Should be respected by their peers., • Must be trustworthy and honest., • Must be punctual., • Understand how to delegate duties and prioritize responsibilities., • Have a high level of emotional intelligence., • Excellent communication, written, and interpersonal skills to interact with staff and customers effectively., • Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations., • Strong leadership and coaching skills with the ability to motivate and inspire a diverse team., • Exhibit excellent judgement and integrity., • Proficiency in using restaurant management software, POS systems, and other relevant tools., • Ability to work flexible hours, including evenings, weekends, and holidays., • Must work a minimum of 50 hours per week. Required Education and Experience: • In-depth knowledge & experience in restaurant operations, including front-of-house and back-of-house functions., • Previous experience in a managerial role within the quick service restaurant industry., • Strong understanding of financial management, budgeting, and profit optimization., • Thorough knowledge of food safety regulations, health codes, and sanitation standards. MÓGŪ Modern Chinese Kitchen is a pioneer in using smart tech and air-baking techniques to change the future of Chinese cuisine. We are flavor-forward, ingredient-conscious, and freshness-obsessed!