Student Housing Leasing & Marketing Manager - Queens College
21 days ago
Flushing
Job Description Job Title: Student Housing Leasing & Marketing Manager Reports To: Director of Housing & Residence Life Location: The Summit Apartments at Queens College, Flushing, NY Compensation: $60,320.000-$63,240.00 per year, furnished apartment & comprehensive benefits package FLSA Status: Exempt Company Information: Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. Summary Under the direct supervision of the Director of Housing and Residence Life, the Student Housing Leasing & Marketing Manager is responsible for all aspects of marketing, leasing, summer conferences, and resident accounts. This position is expected to prioritize a superb resident/guest experience, commitment to teamwork, and administrative excellence. The Student Housing Leasing & Marketing Manager is expected to live onsite and participates in an emergency on-call rotation for after hours resident and facilities emergencies. Essential Duties and Responsibilities • Create and execute annual marketing plan in collaboration with Director, • Create and execute resident retention strategies in collaboration with Director, • Administer all licensing functions for prospective residents and renewals, • Manage assignments and room changes to maximize occupancy and operational efficiency, • Collaborate with Director and Assistant Director for Residence Life to plan and execute all administrative and guest experience activities related to move-in and move-out for all lease periods (fall, spring & summer), • Manage collection of all fees and maintain associated records, • Maintain and produce reports for company and other stakeholders, • Create and maintain content for community website and social media channels, • Develop digital and printed marketing assets, • Develop and pursue leads for summer business (conferences and interns) and other year-round venue rentals, • Partner with Queens College Office of Venue Rentals for summer conference operations, • Assist with customer service functions including package management, e-mail, phone, and in-person communications, recording work orders, and resident lock-outs., • Support the general management and administrative operations of the facility., • Assist in management of keys and locks, • Participates in management on-call duty phone rotation To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Bachelor’s degree with experience in student affairs, business adminstration, or a related field or work., • 2-3 years of experience as a full-time professional in housing administration, • Experience developing marketing content for promotional and/or sales purposes, • Ability to organize and maintain sensitive data, • Strong interpersonal, communication skills, computer competency including Microsoft Office apps, and the ability to work with a diverse population., • Confidence in managing confidential crisis issues, • Effective skills in customer service, leadership, and organization, • Critical thinking, organizational and problem solving skills., • Experience in higher education administration and/or property management., • Experience and knowledge of data management systems (e.g. StarRez, Yardi, Entrata, PeopleSoft), • Experience supervising and training professional and student staff. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not an employment contract. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.
