Account Manager, Employee Benefits
25 days ago
Scranton
Job Description Who We Are Quantas Advisors delivers "best-in-class" insurance solutions to help our clients customize a competitive benefits program to attract and retain the best talent. We hold ourselves relentlessly accountable to measurable results to maximize our client's ROI and institute a culture of well-being across the organization. At Quantas Advisors, we are deeply committed to fostering a people-first culture where every team member feels valued and accepted for who they are and celebrated for the impact they bring to our shared Purpose: delivering what matters through authentic connections and relentless accountability. We believe that exceptional results come from exceptional people, and we continually strive to cultivate a workplace that challenges and supports our team in equal measure. By encouraging individuals to step outside their comfort zones, we foster an environment that inspires creativity, drives innovation, and values active participation. Our culture is built on a solid foundation of the following core values that authentically guide how we serve, collaborate, and engage with one another each day. These principles shape our behaviors and interactions, ensuring we remain aligned with our mission and purpose. Servant's Heart Trust Accountability Curiosity Kaizen Benefits of Working at Quantas Advisors: • Holistic Growth and Support: At Quantas Advisors, we value the whole you - your professional aspirations, personal goals, and overall well-being., • Career Development Opportunities: Gain access to robust resources and full support to sharpen your skills, deepen your expertise, and unlock your potential at every step of your career journey., • Inclusive Community: Join a welcoming culture of belonging where your voice matters. You'll be encouraged to bring innovative ideas to the table and empowered to take initiative in shaping our success. Who We are Looking For We're seeking a self-motivated, open-minded, and curious individual who thrives in a service-driven culture. You are energized by being part of a team dedicated to collaboration, accountability, and continuous improvement. You naturally take a servant's approach, eager to support others and share ideas to achieve collective success. This position is part of our talent pipeline, meaning we are proactively identifying qualified candidates for future opportunities. While there may be no immediate start date, we encourage you to apply so we can consider you when a role becomes available. If you value curiosity, proactive problem-solving, and fostering authentic connections, we'd love to hear from you! Position Summary The Account Manager plays a crucial role in managing and expanding client relationships within the realm of employee benefits. This position involves understanding clients' needs, providing strategic advice, and coordinating the delivery of benefits solutions. The Account Manager serves as a liaison between clients (up to 50 lives) and insurance carriers to ensure effective communication and resolution of issues. Additionally, they collaborate with internal teams to develop innovative benefit strategies and drive business growth. Essential Responsibilities and duties The essential functions include, but are not limited to the following: • Client Relationship Management, • Cultivate relationships with internal sales and client services teams, clients, carrier representatives, and other stakeholders to enhance service for Employee Benefits clients., • Understand clients' business objectives and employee benefit needs., • Act as the primary point of contact for client inquiries and concerns., • Conduct regular meetings with clients to review benefit plans, discuss renewal strategies, and address any emerging issues., • Benefits Consulting, • Analyze client benefit plans to identify gaps and opportunities for improvement., • Provide strategic recommendations to clients on benefit plan design, cost containment, and compliance with regulations., • Stay abreast of industry trends, market developments, and legislative changes affecting employee benefits., • Proposal Development and Presentation, • Collaborate with internal teams to develop customized benefit proposals for clients., • Present benefit solutions to clients, addressing their specific needs and concerns., • Negotiate terms and conditions with insurance carriers to secure competitive benefit offerings for clients., • Account Management, • Oversee the implementation and administration of client benefit plans., • Coordinate with insurance carriers and third-party administrators to resolve customer service inquiries, claims and administrative issues., • Monitor plan performance and financial metrics, providing regular updates to clients., • Play a key role in managing annual renewal processes for assigned clients and support the team during the strategic planning process., • Aid in planning and executing Open Enrollment communication strategies. Assist with enrollment processing as needed., • Compliance and Regulatory Oversight, • Ensure clients' benefit plans comply with relevant laws and regulations, such as ERISA, ACA, and HIPAA., • Stay informed about changes in healthcare reform and other regulatory requirements impacting employee benefits. Required Knowledge, Skills, and Abilities • Demonstrated ability to behave consistently with the company's Purpose and Core Values., • Ability to develop and maintain collaborative, authentic relationships with all levels within the organization and clients., • Demonstrated time management skills, and ability to multi-task., • Excellent communication skills and interpersonal skills, with the ability to build rapport with clients and internal stakeholders., • Organized with attention to detail., • Relentless customer focus combined with a strong commitment to continuous improvement., • Ability to work independently and with a high level of autonomy and discipline., • Ability to handle difficult conversations and resolve conflict. Education/Experience • Bachelor's degree and 5+ years of client coordination or claims management experience OR High School degree and 10+ years of experience., • Licensed in Health and Life Insurance, • Understanding of the Employee Benefits insurance brokerage industry, including products, rating, underwriting, and legislative environment., • Proficiency in Microsoft Office suite and benefit administration software., • Preferred: Experience in Salesforce, Employee Navigator, Health Connect, Bernie Portal, isolved Work Environment and Physical Demands • This position can operate in a remote, home office environment., • This position routinely uses standard office equipment such as computers, phones, printers, etc., • Travel requirements: Travel within the US 10% of the time for client meetings and industry events. Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. EEO Statement: Risk Transfer Advisory Group (RTA) and its agency partners provide equal employment opportunities to all team members and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
