Union Market Lead Esthetician
hace 2 días
New York
Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Lead Esthetician is a licensed professional who combines service excellence with leadership responsibilities, delivering Glowbar’s 30-minute facial while also serving as a coach, mentor, and manager within the studio. They create treatment plans, drive repeat client relationships, and inspire membership growth through consistent, results-driven service. In addition to service delivery, Lead Estheticians dedicate 1 day per week to leadership and administrative duties. These include training and onboarding new hires, leading continued education, shadowing treatments, giving performance feedback, and managing operational tasks such as inventory. They work closely with the Studio Manager to support studio growth and ensure team performance meets Glowbar’s high standards. As a visible leader, the Lead Esthetician models strict adherence to time and attendance and helps the team uphold the same accountability. By blending technical expertise with coaching and business acumen, Lead Estheticians elevate both client experience and team success, making them an essential part of studio leadership. A Peek Into Your Day: * Arrive early and prepared for every shift, setting the tone of professionalism and excellence for the team. * Deliver Glowbar’s signature 30-minute facial with consistency, precision, and best-in-class hospitality. * Serve as an on-shift leader (e.g MOD), providing coaching, feedback, and mentorship to estheticians while ensuring service standards are met. * Onboard and support new hires, conducting training, treatment shadowing, and performance evaluations in partnership with the Studio Manager. * Lead continued education for the studio, including receiving and observing treatments from new hires and team members to gauge performance, and providing structured weekly feedback to Studio Management in alignment with our Glowbar Training modules. May include occasional travel when needed. Dedicate time each week to administrative responsibilities, including performance feedback, operational oversight, and inventory management. * Ensure correct Glowbar product usage and communicate replenishment needs promptly. * Partner with the Studio Manager to identify opportunities for process improvement, enhance service delivery, and support studio revenue growth. * Lead by example in sanitation and cleanliness, maintaining immaculate treatment rooms and supporting overall studio upkeep. * Step into the role of Studio Guide when needed, assisting at the front desk to ensure a seamless client experience. * Embody the role of Glowbar ambassador, setting the standard in professionalism, presentation, and skincare expertise. How We Measure Success * NPS * Product Revenue * Inventory Management * Studio Client Experience If all this sounds great, these are things that are required to join: Who We’re Looking For: * Valid (temporary or permanent) state Esthetics or Master Esthetics License * 2+ years of experience as a licensed esthetician in a busy spa/salon * 1+ years of training, leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Consistently achieves $1,000+ in monthly product sales * Passion for hospitality, skincare, and client care * Flexible schedule: weekends, holidays, and varied weekday shifts * Full-Time: 5 days open availability (including both weekend days) * Part-Time: 3 days open availability (including one weekend day) * Weekend Only: Saturday & Sunday availability every week * Knowledge of salon/spa standards, policies, and procedures * Forward-thinking problem solver with compassion for clients and teammates * Enthusiasm for beauty, skincare, and continuous learning Nice To Have: * Established clientele Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligibility + Shift Differential! * Medical, dental & vision insurance (mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off(FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable.
