Kids Salon Assistant Manager
13 days ago
New York
Job DescriptionAbout Us Sit Still Kid's Salon is a modern children's salon offering exceptional haircare services in a fun, kid-friendly atmosphere, without being anti-adult. Our goal is to provide a personalized and top-tier experience for each little client while leading the way in the children's hair industry. We offer a full-service salon experience that's both welcoming and sophisticated. We're seeking a talented, creative, and experienced Assistant Manager to join our elite team. Job Description The Salon Assistant Manager is responsible for the overall day-to-day operations of both locations of Sit Still Kids Salon – Greenpoint, Brooklyn & LIC, Queens. This includes internal and client-facing responsibilities, in service of ensuring smooth service delivery, high standards of client satisfaction, profitability, consistency in Sit Still Kids Salon’ franchise standards, and service excellence. This role is also responsible for staying up-to-date on the latest industry trends in beauty. Assistant Manager Responsibilities:The key responsibilities of this position are: 1. Provide excellent customer service • Create a positive, friendly, and fun atmosphere for children and parents., • Stay up to date on current beauty trends and new techniques to provide cutting-edge services., • Greet customers at our Front Desk and assist them with getting settled into their appointment, • Upsell services, private events & hair care products, • Conduct our check out procedures including pre-booking the next appointment, • Answer the phone & address client questions and appointment bookings, • Build lasting relationships with clients through excellent customer service and communication 2. Drive client retention and sales, • Conduct regular call backs to our sales leads, • Conduct Daily Concierge phone calls to customers we have not seen recently, to drive retention, • Offer product recommendations to clients based on individual needs and hair types3. Team Management & Schedule Optimization, • Act as the Manager on Duty during shifts, directing the team of 3+ stylists, • Optimize appointment schedules, particularly on the weekends, ensuring stylists are balanced in their appointment loads, • Lead the team toward reaching our weekly service and product sales goals and maintain the salon’s high standards of service and performance, • Address any issues that arise on site, with either stylists or customers, • Maintain a clean and organized work area to ensure a safe and professional environment4. Run our Retail programIf you like shopping & merchandising, this role is for you!, • Conduct all retail & product orders, • Maintain weekly reporting on retail & product sell-thru rates, • Understand the brands we sell and educate our stylist team on our products, • Label all our retail & products with correct SKUs & pricing, • Maintain SKUs & pricing within our point-of-sale system, • Develop the merchandising displays for our products, including seasonal features like Halloween, Holiday, Mother’s Day, Back-to-School & more 5. Run our Events programs, • Run our monthly “Teach Me How to Braid Class” end-to-end, from planning the dates and promotional materials to driving client sign-ups and hosting the class in conjunction with our stylists, • Run other events and help brainstorm event concepts, • Attend community and school pop-up events on behalf of the salon, • Host our birthday parties and private events In addition to the responsibilities above, this position is expected to participate in ongoing training and professional development to enhance skills, which at times is provided off-site requiring travel (paid for by the company) for 2 – 3 days (1 – 2 times per year). Schedule Schedule for this position is 24 - 32 hours per week total, broken down as: • 2 consecutive weekdays (Either Mon/Tues or Thurs/Fri), • On weekdays, 3 - 7 pm at a minimum (for the right candidate, this can be 11 am - 7 pm), • Weekends, 8:30 am – 4:30 pm Please do not apply if you do not have availability that matches these hours. Salary & Benefits • Competitive compensation: $24 - 28 (based on experience) per hour plus a monthly bonus tied to salon performance goals., • Great hours (no late nights!), • Access to the latest salon products, tools, and techniques, • Ongoing professional development and training, • A creative, supportive work environment that values your expertise.Qualifications:, • Excellent customer service & communication skills and a talent for building rapport with clients, • Prior salon experience and/or upscale retail experience (think DryBar, Lash Lab, European Wax Center, Disney, Nordstrom, etc.), • Strong knowledge of beauty trends, haircare products, and tools, • Strong product sales background and a willingness to learn our product lines (Amika, Eleven, Evereden), • Strong attention to detail and a passion for creativity, • Ability to work collaboratively in a team setting, • Willingness to learn and grow through ongoing training, • Experience with children is a plus, • Prior experience with retail merchandising is a plus Apply Today and take the next step in your career with Sit Still Kid’s Salon!
