Security Host - Tessie's Cocktails & Chords
26 days ago
Stateline
Job Description JOB OVERVIEW: Security Hosts will be accountable for ensuring positive guest experiences across Clique Hospitality venues in relation to events and/or venue security, while upholding the highest standards of security and safety of patrons, team members, and property. Success in this role is demonstrated by maintaining security, safety, and compliance strategies in a fast-paced environment without sacrificing exceptional guest experience, committing to continuous learning and development and achieving results. In addition, Security Hosts are responsible for ensuring all policies and procedures are followed in accordance with Clique Hospitality values and standards. This position will report to Security Management. JOB EXPECTATIONS: Responsibilities include, but are not limited to, the following: • Maintain Clique Hospitality standards of exceptional service to patrons and team members., • Monitor and patrol assigned areas to ensure a safe environment., • Maintain a professional appearance., • Always promote a positive guest experience., • Be positive and respectful to all guests and team members., • Minimize loss and/or damage by anticipating and communicating potential problems., • Respond to incidents where there are threats or acts of violence against either patrons or team, • members., • Work and communicate clearly with staff in multiple departments., • Control security incident scenes safely and de-escalate situations discreetly and professionally., • Flexibility to perform related tasks as deemed necessary by management., • Attend required trainings or mandatory meetings; incorporate the knowledge gained into daily work, • practices., • Monitor magnetometers for the presence of metal, indicating possible weapons to include knives,, • electronic control devices (i.e., Taser), and firearms. Utilize hand-held magnetometers to detect, • metal on a person., • Navigate the property efficiently with the ability to conduct escorts using the fastest or most discrete, • routes possible by leveraging exceptional knowledge of property layout., • Complete detailed Incident Reports and/or any other event reports necessary., • Perform ID checks to confirm compliance with state laws and Clique Hospitality policies., • Maintain current knowledge of authorities and emergency contacts., • Perform Security Lost and Found procedures., • Communicate via radio in a clear/concise manner using clear language and radio codes., • Perform crowd control and scene management., • Maintain security and crowd control in areas of operation and report any potential or actual security, • violations to management; request additional security support as needed., • Monitor event passes/badges and restrict access to areas prohibited where applicable., • Gather all initial and applicable information from persons involved in security or safety related, • incidents and/or altercations., • Respond to calls for service, evaluate the situation, work towards a successful resolution and, • communicate status with management., • Practice and promote efficient safety strategies, adhering to all safety standards., • Be alert and vigilant of any suspicious guests and/or activity., • Consistently following SOPs outlined be Security and Venue Management, • Look for opportunities to assist peers, patrons, team members, or leaders., • Maintain knowledge state and city laws., • Other duties assigned. SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities REQUIREMENTS • Must be able to work a flexible schedule and extended hours, inclusive of weekends, nights, and holidays required., • Ability to work alone or as part of a team in a high stress & high-volume environment., • Demonstrate ability to work in a dynamic environment that includes frequent change, • Good communication skills., • Second language preferred but not required., • Must have proficient oral and written English language skills., • Current working knowledge and/or ability to learn MS Word, Office, and Excel., • Physically able to stand, sit, kneel, lift, and walk indoors and outdoors for extended periods of time., • Strong customer services skills., • Perform essential job functions with attention to detail., • Professionally groomed in a manner consistent with department grooming standards., • Must maintain confidentiality of patron, team member, and company information., • Must have oral and written English language skills., • High school diploma or equivalent, • Must be at least 21 years of age. CERTIFICATIONS, LICENSES, REGISTRATIONS • Must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL REQUIREMENTS • Must be able to walk, stand, sit or stoop (more than 90% of time); Jog or run on occasional basis;, • sit at a desk or table (up to 10% of the time); occasionally lift, carry, push, pull or otherwise move objects weighing up to 50-100 lbs., • Must be able to work under time constraints and within established deadlines. WORKING CONDITIONS • Work is performed indoors and outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke. Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.
