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Job Description Graham Technologies is seeking a Sr. Applications Software Developer to support our customer. The selected candidate will design, develop, and enhance enterprise applications supporting human resources and payroll functions. This role will ensure high-quality code, adherence to security protocols, and technical excellence throughout the software lifecycle. Location: Lakewood, CO Key Responsibilities: • Design, code, and maintain software for HRD enterprise systems., • Support system integrations, data conversions, and web application enhancements., • U.S. Citizen eligible to pass a federal background investigation (NACI)., • 7+ years of professional experience in software development (Natural, Java, SQL)., • Knowledge of Section 508 compliance testing. Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives. Here are just a few highlights of what we offer: • Four Weeks of Accrued PTO in the First Year, • Eleven Paid Federal Holidays, • Comprehensive Health, Dental, Vision, and Life Insurance, • 401(k) Plan with Annual Employer Contributions, • Flexible Schedules Our core values define who we are: • Value our Customers, • Care about our Employees, • Passionate about Innovation, • Believe in a Strong Work Ethic, • Rely on Teamwork We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.

Job Description:\n\nHi 👋🏾 I’m Abhik, Ashby's Co-Founder and VP of Engineering. We’re looking for a versatile, persistent product engineer who’s not afraid to set up reusable building blocks across the stack and advocate for the time and space to do so. At Ashby, all our engineers ship features end-to-end at a high pace. Example is the best leadership. We’ll give you the room to do your best work, and you'll be our guide! If that speaks to you, read on. What Ashby gives you in return is the best of both early and growth-stage environments. The agency and no-nonsense of a seed startup: you write product specs, make product and design decisions, and build in an almost-no-meeting culture. While also the product-market fit and scale of a growth-stage startup: tens of thousands of daily users who depend on your software and eagerly await your next feature. We have notable customers like Notion, Linear, Shopify, and Snowflake. Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We’ll share more details once we meet. You’ve probably seen this role posted before, and it’s because we’re always expanding the team (we’re on track to double this year). We’re bubbling with ideas on how to support Talent Acquisition through software, and we’ve started the journey of building products beyond Talent Acquisition. We read every application and aim to respond to yours within 3-4 days (often sooner). About the Role and How We Work Our engineering culture strives to recreate the environments where we did our best work as ICs – where we had the ownership and agency to impact our users with creative and innovative software. I started my career building software for artists in the Visual Effects industry. It was a formative experience for me as a software engineer because success relied on my ability to be a product manager and designer. I talked to artists to understand their needs. I came up with ideas. I did industry research, designed interfaces, and prototyped ideas. I watched artists use what I built and decided what to tackle in the next iteration. No daily stand-ups, no t-shirt sizing, no planning meetings. I studied computer science to solve problems, not tickets, and this felt exactly like that. I not only felt creative and fulfilled but the agency and ownership we were given as engineers powered an incredible amount of innovation. Innovation came differently (or not at all) at technology startups beyond the seed stage, often through an engineer’s force of will and ability to push back against culture (rather than any encouragement from it). Engineering was narrowed to implementation and delivery, partly due to the influence of other departments and partly due to the influx of "Agile" processes like sprint planning. In those companies, I felt like a JIRA jockey. At Ashby, we’re building an environment that is optimistic about what engineers can own and achieve. An environment that embraces innovative engineers, and, frankly, often stays out of their way. As a Product Engineer, you’ll take ownership over a large portion of one of our products and own projects end-to-end (wearing hats traditionally worn by product and design). You’ll research competitors, write product specs, make wireframes, and more. To ground it with examples, product engineers at Ashby have: Designed and built automated interview scheduling. This feature automates scheduling by calculating possible times from a pool of interviewers and other constraints, and then presenting these times to the candidate for selection via our responsive web app. This solves the “Calendar Tetris” problem I talk about in "What We're Building." Built a generalized declarative filter architecture that allows users to create complex filters for any record with a consistent UI and compile it to SQL in our backend. Many user-facing features use it. Specced, designed, and implemented a feature that allows users to complete signing offers entirely within Ashby. This project involved talking to customers to understand their requirements, deciding what technologies to use, building a prototype, and working with other team members to integrate the final implementation into additional features. What We’re Building As engineers, we are used to tooling that makes us better at what we do. When we started Ashby, we saw the opposite with Talent Acquisition software. Recruiting teams were leveling up how they did their work, but instead of software meeting this new standard, it held them back. Scheduling a final round is an excellent example. Recruiting teams wanted to schedule candidates faster, track interviewer preparation and quality, and do it with half the headcount. A recruiter needed to manually collect availability from the candidate, identify qualified interviewers, perform “Calendar Tetris” to find who is available to interview the candidate, schedule on the earliest date possible, and make any last-minute adjustments as availability changed. They must do this while considering the interview load on each individual and whether interviewers need to be trained and shadowing others. 🥵 TA software didn’t help. As hiring managers, we know TA is a critical function, and as engineers, we know software can do better. So, we built and continue to build Ashby to give TA teams the highest standard of tooling. Software that’s intelligent and powerful. Software that provides insights into where they’re failing and automates or simplifies many of the tasks they’re underwater with. We want other functions and departments to be jealous of what TA teams can do with Ashby, and today they often are! Why You Should or Shouldn’t Apply Software engineers come in many flavors, not all of which fit our model. Here are some things to help you decide if this fits you and what you’re looking for: You’re not afraid to tackle any part of a technology stack. You do what’s necessary to successfully deliver a feature, whether writing frontend or choosing new infrastructure. We’ll provide a supportive environment to do it successfully (e.g., design system, SRE team). You’ve tackled projects with a lot of product and technical ambiguity, and you thrive at the intersection of the two. We’re not building a simple CRUD app, and many of the challenges we tackle require you to use your knowledge of our customers to build powerful abstractions and flexibility in the system to solve a class of problems. You know how to strike the right balance between speed and quality. Ashby wasn’t built quickly. We took four years to launch publicly because convincing customers to switch required a high-quality product. However, time isn’t infinite, especially for a startup, so we still move with urgency—we’ve built the equivalent of three or more VC-backed startups with a very small team. You are ambitious and always looking to improve your skills. For most engineers, this role will give you more freedom and responsibilities than you’ve experienced in the past. To thrive (and level up), you’ll need to be open to feedback (and we give lots of it). You’re an excellent collaborator and communicator. Ownership and freedom don’t mean you work in a vacuum. You’ll need to vet your decisions with the appropriate stakeholders, keep them up to date when necessary, and work with other engineers to get your projects across the finish line. Clear and concise communication helps a lot here! You seek to create leverage in your work. The nature of software is that you can often automate or abstract what would be tedious, time-consuming work. Your impatience usually leads to new abstractions, tools to allow Support to debug before Engineering, new lint rules to prevent common bugs, etc. Put another way, you shouldn’t apply if: To you, a tech lead, staff, or principal engineer is someone who spends most of their time project managing or doing architecture reviews. Our most tenured engineers spend most of their time building, and we often trust them with our most challenging problems. While they lead product and technical areas and help other engineers plan their most challenging work, it’s not a requirement, nor do engineers need their sign-off. You need company-driven process and structure to get your projects across the finish line. Sprint planning and well-defined project management processes are things you need or look to others to lead. You’d rather focus on the technical details and challenges. You only want to do exciting work. We’re building a team of kind, collaborative folks. Customer issues and investigations are distributed across the team, including our high-level ICs. You can get lost in the details. Once you start implementation, it can be hard to take a step back and think about the project as a whole. You like everything to be planned upfront. You haven’t led or taken ownership of projects before. You’re used to working with tech leads and taking on tasks distributed by them. You want to mentor earlier-career engineers. We rely on engineers owning their projects, so we need engineers with that experience. This requires the team to be reasonably tenured. More than 90% of the team would be considered Senior or above in the industry today, so mentorship opportunities are very limited. Engineering Culture Our engineering culture is motivated by Benji’s (my Co-founder and CEO) and my belief that a small, talented team, given the right environment, can build high-quality software fast (and work regular hours!). We do it through: Minimal process with ownership over decisions normally made by product and design Natural collaboration and deliberate communication Investing in tools and abstractions that give us leverage Putting effort into building a diverse team Minimal Process & Lots of Ownership The best engineers we’ve worked with delivered reliably magical outcomes. They took customer problems and relentlessly drove them to solutions that were not only successful but often brilliant and creative. While they did this with minimal oversight, stakeholders were never in the dark as to what was going on, and no setback was a surprise. Traditional product-development processes aren’t meant for the best engineers. Their purpose is to create consistent outcomes regardless of the engineer’s skill. But, consistency comes at the expense of an engineer’s time and freedom—both ingredients necessary to generate those magical outcomes. As a result, process stifles the best engineers and doesn’t give others the opportunity to practice the behaviors that made the best engineers the “best.” At Ashby, we want to build an environment that encourages every engineer to be their best. So, at Ashby, every Engineer runs their project. Product Managers (and Designers) build strategy, do customer research, and hand off problem briefs to Engineers. Engineers take on the rest: they research the problem, write product specs, build wireframes, and implement their solution end-to-end. We rely on engineers, not process, to push information outward to the relevant folks (e.g., Product Managers) and pull folks in to help (e.g., Designers, Infra). It’s a new level of ownership for many engineers, but we’d rather an engineer fail a bit and coach up their skills than use process as a crutch. Not everyone succeeds in our culture, but those who do thrive. Collaboration is Natural & Communication is Deliberate Our engineering team consists of lifelong learners who are talented but also humble and kind (meet them here!). These attributes create an environment where collaboration happens naturally. We combine this with research, prototyping, and written proposals to see around corners and get feedback from the team across time zones. Focus time is something that we hold sacred, and, with thoughtful and deliberate communication, engineers are in <2h meetings per week (I wrote about it here). To drive it home, here's a recent calendar of an engineer who has been with us for over 4 years: We also meet in person at least twice a year, once as a department and once as a company. You also have a small budget to meet up with folks in your city/region. Increase Leverage, not Team Size We built Ashby with the quality, breadth, and depth that many customers would expect from much larger teams over larger time scales. We’ve done this through investment in: Great developer tooling. Our CI/CD takes ~10m, and we deploy at least 15x a day. A debugger that works out of the box. Everyone on the team has contributed to our developer experience 💪🏾. Building blocks to create powerful and customizable products fast. At the core of Ashby is a set of common components (analytics modeling and query language, policy engine, workflow engine, design system) that we constantly improve. Each improvement to a common component cascades throughout our app (short video below). Here’s an impromptu quote from Arjun in our company Slack of what it’s like to build a feature at Ashby: And a demo of one of these building blocks: Put Effort into Diversity Diverse teams drive innovation and better outcomes. Having seen my mother and partner build their careers as minority women in non-diverse fields, I want to make sure Ashby creates opportunities for the next generation of engineers from underrepresented groups. Today, 21% of engineers at Ashby are from underrepresented groups. It’s not great, and we are taking conscious steps to improve, like sourcing diverse candidates, providing generous paid family leave, no leetcode interviews, and more. Interview Process At Ashby, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together via pair programming, writing product and tech specs collaboratively, and talking through decisions. There are no leetcode or whiteboard exercises. Our interview process is three rounds: Introduction call with Hiring Manager (15 to 30m, live) A technical screen where we pair in our actual codebase (1h, live) Three non-coding interviews that focus on product thinking, technical design, and infrastructure (3h 15m, live can be split across multiple days) Depending on our leadership team’s bandwidth, we may start with an additional 30m screen with a recruiter. Your hiring manager will be your main point of contact and prep you for interviews. Each round will have written guidance so you know what to expect (you’ll need minimal preparation). You’ll meet 4 to 6 people in engineering (with 5-15 minutes in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback! Your First Three Months at Ashby We want an exceptional onboarding experience for every new hire. At Ashby, your dev environment is set up with a single script, you push your first product change on day one, and you spend the rest of your time shipping product changes that give you a tour of our codebase and best practices.

Job Description Graham Technologies is seeking an Applications Software Developer (SME) to support our customer. The selected candidate will serve as the senior technical authority responsible for developing and modernizing complex HR and payroll applications that support mission-critical federal systems. This role will lead the design, architecture, and integration of enterprise software solutions, ensuring compliance with government security and performance standards. Location: Lakewood, CO Key Responsibilities: • Lead full life-cycle software development for HRD systems, including FPPS, Quicktime, and other administrative applications., • Provide architectural guidance and ensure alignment with DOI/IBC security and compliance standards., • Implement secure APIs, perform modernization of legacy systems, and oversee software quality across all development teams., • U.S. Citizen eligible to pass a federal background investigation (NACI)., • 10+ years of experience in enterprise system development (Natural, Java, SQL)., • Experience with Software AG NaturalOne, Control-M, or RACF security. Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives. Here are just a few highlights of what we offer: • Four Weeks of Accrued PTO in the First Year, • Eleven Paid Federal Holidays, • Comprehensive Health, Dental, Vision, and Life Insurance, • 401(k) Plan with Annual Employer Contributions, • Flexible Schedules Our core values define who we are: • Value our Customers, • Care about our Employees, • Passionate about Innovation, • Believe in a Strong Work Ethic, • Rely on Teamwork We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.

Job Description About Cleerly We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. About the Opportunity We are seeking a Software Engineer to join our team in developing scalable, high-performance systems that power next-generation quantitative computer-aided diagnosis applications. In this role, you'll work closely with product and infrastructure teams to design, build, and maintain robust APIs, data pipelines, and backend services that drive our core platform. Responsibilities You'll contribute to all facets of the Cleerly platform focusing on scale, performance, and reliability. You'll work with our engineers, data science team, and a variety of inter-departmental stakeholders to improve our core product experiences. We're focused on enhancing our ability to execute complex algorithms at scale and bring enterprise workflows for healthcare to life. On any given day you could be doing one of the following: • Defining and driving the technical vision and roadmap for key areas of the platform, ensuring alignment with overall company objectives., • Evaluating and recommending new technologies, architectural patterns, and development methodologies to enhance system capabilities and efficiency., • Driving architectural discussions and decisions across multiple teams, ensuring scalable, secure, and maintainable solutions., • Collaborating with product management to translate complex business requirements into robust technical designs and actionable engineering plans., • Implementing scalable solutions to complex business rules with care to drive precision heart care, • Solving highly complex and ambiguous technical challenges that span multiple systems or domains, often involving significant intangibles., • Identifying opportunities for innovation and leading initiatives to explore and implement novel solutions to critical business problems., • Developing and delivering technical presentations, workshops, or documentation to disseminate advanced knowledge and best practices across the engineering team., • Taking ultimate ownership for the successful delivery and operational excellence of critical platform components or features., • Working with the AI team to performance-tune image-based machine learning algorithms, • Performing code reviews, ensuring great unit test coverage and driving bug triage Requirements • Bachelor's degree in Computer Science, Engineering, or equivalent experience, • 8+ years of software development experience, • Excellent knowledge of Python, TypeScript, or another OO or Functional programming language, • Experience with server-side web & microservices frameworks such as Node.js and Express, • Experience in designing and evolving complex software architectures, • Ability to apply and implement best practice design patterns for code maintainability, • Demonstrable capability in designing, implementing, and securing RESTful web services, • Strong SQL developer skills, including experience in Postgres, NoSQL, Redis, or similar, • Experience with AWS, GitHub, and continuous integration pipelines, • Experience in digital health (medical devices/imaging), and familiarity with HIPAA/HITRUST security requirements., • Experience in digital health, specifically with medical devices or medical imaging, • Experience with gRPC and service-to-service communication protocols & best practices *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). Each role at Cleerly has a defined salary range based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. Working at Cleerly takes HEART. Discover our Core Values: • H: Humility- be a servant leader, • E: Excellence- deliver world-changing results, • A: Accountability- do what you say; expect the same from others, • R: Remarkable- inspire & innovate with impact OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. For more information see our Privacy Policy (). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

Job DescriptionFounded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business. Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it. Position Description:We’re seeking a Senior Software Engineer, Performance & Architecture who is passionate about building for scale and reliability. This role is ideal for engineers who think in systems, enjoy profiling and optimizing complex applications, and thrive on improving architectural design for speed, scalability, and maintainability. You will not be developing user-facing features — instead, your impact will be measured by how efficiently and reliably the platform performs. KPA’s Flex platform helps clients build comprehensive EHS programs that foster safe, productive workplaces. The platform powers real-time data collection, audits, incident management, training, and analytics — all delivered through a modern, web-based SaaS solution. If you’re an experienced software engineer with a deep understanding of distributed systems, performance tuning, and architecture best practices, this is the role for you. Responsibilities:In the first 2 weeks you will: • Establish a full local development environment and gain familiarity with KPA Flex’s existing architecture and data flows., • Review system metrics, profiling tools, and performance benchmarks to identify potential improvements., • Begin collaborating with technical leaders on architectural priorities and bottlenecks.In the first 30 days you will:, • Participate in agile ceremonies with a focus on system performance, scalability, and architecture reviews., • Document architectural patterns and recommend opportunities for optimization and simplification., • Partner with cross-functional teams (DevOps, QA, Product) to ensure consistent architectural alignment.In the first 90 days you will:, • Lead performance-focused improvements, including refactoring, caching, and load optimization., • Participate in and influence design discussions with a focus on scalability, reliability, and efficiency., • Establish performance testing frameworks and help guide engineering best practices.In the first 6 months you will:, • Define and evangelize technical standards for performance, reliability, and architectural consistency., • Support code and design reviews, mentoring other engineers on sustainable, performant patterns., • Partner with leadership to shape long-term system architecture and technical strategy.By the end of the first year you will have:, • Become a go-to subject matter expert on KPA Flex’s architecture, performance, and scalability., • Delivered measurable improvements in platform speed, stability, and maintainability., • Played a key role in future-proofing the platform’s design for continued growth.Success Criteria:, • Ability to think at the system level with optimization and performance as the main drivers., • Consistently deliver measurable improvements in system performance, scalability, and reliability., • Actively shape architectural decisions that guide platform direction and technical quality., • Collaborate across engineering teams to ensure performance-minded design at every layer., • Provide mentorship on software efficiency, architectural principles, and secure coding practices (OWASP, SDLC)., • Proactively identify and resolve system-level risks before they impact production.Job Qualifications, • Ideally 8+ years of software engineering experience, including substantial exposure to distributed system design or SaaS application architecture., • Deep expertise in NodeJS / JavaScript / TypeScript., • Strong database skills with SQL / PostgreSQL, MongoDB also preferred., • Experience analyzing and improving application performance and system scalability., • Familiarity with modern web frameworks (Vue, React, or WebPack) and cloud platforms (AWS, Azure, or GCP)., • Proficiency in profiling, benchmarking, and debugging tools.Preference for:, • Experience with mobile architecture (Objective-C, Swift, Java, Kotlin), • Familiarly with multi-tenant SaaS platformsCompensation:, • Annual base salary between $130-140k, • Bonus potential of 10% annually, • This is a full-time, exempt positionPhysical Requirements:

Job Description About VORTO Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. Learn more about our culture → Culture of Transformational Innovation Why we're hiring Our platform has grown quickly—from a single monolith to a constellation of services moving millions of dollars of freight every day. We’re midway through an ambitious migration toward an event‑driven, microservice architecture powered by Golang, GCP, and a cutting‑edge LLM stack. To keep pace with customer demand, we’re hiring senior engineers who can own problems end‑to‑end — from whiteboard to production—and who see AI as an accelerant rather than a novelty. The impact you'll make * Design, build, and operate cloud‑native services and UIs that are used daily by shippers, carriers, and drivers. * Break down a legacy codebase into loosely‑coupled, event‑driven micro‑frontends and microservices without disrupting live operations. * Embed AI/LLMs (Vertex AI, open‑source models, agentic tools) to automate decision‑making and super‑charge developer productivity. * Champion engineering excellence by introducing robust testing strategies, CI/CD automation, performance monitoring, and security best practices. * Mentor and lead cross‑functional squads, instilling a culture of ownership, radical candor, and continuous learning. What you'll work with Layer Primary Technologies Backend Golang (core), Python (LLM/ML), gRPC & REST, Pub/Sub, Cloud SQL, Firebase Frontend TypeScript, Angular (v13+) ➡ Vue 3 / SvelteKit, Tailwind, ng‑rx & pinia AI/ML Vertex AI, LangChain, fine‑tuned OSS LLMs Infra & Dev Ops GCP (GKE, Pub/Sub, GCS), GitHub Actions, Terraform, Helm What sets you up for success Must‑haves: * 5+ years of professional software engineering experience delivering production systems at scale. * Expert‑level Golang and TypeScript/JavaScript; ability to write idiomatic, testable code. * Proven experience migrating monoliths to microservices and designing event‑driven architectures in a major cloud provider (GCP preferred). * Deep knowledge of GKE/Kubernetes, container orchestration, observability, and zero‑downtime deployments. * Strong background in component‑driven front‑end engineering (Angular, Vue, React, or Svelte) and modern UX patterns. * Fluency with SQL schema design and data modeling for transactional & analytical workloads. * Track record of automated testing (unit, integration, E2E) and CI/CD pipelines (GitHub Actions or similar). * Demonstrated ability to leverage LLMs/AI agents to boost velocity and solve novel problems. * Exceptional written & verbal communication; able to align technical decisions with business outcomes. Nice‑to‑haves: * Logistics, supply‑chain, marketplace, or fintech domain experience. * Exposure to SvelteKit or Vue 3 Composition API in production. * Contributions to open‑source, technical blogging, or public speaking. * Experience with event sourcing, CQRS, Hexagonal Architecture, or domain‑driven design. How we work * Autonomy with accountability – small, mission‑focused squads own features from concept to customer value. * AI‑accelerated development – Copilot, Cursor, and our own agentic tools are part of the standard toolkit. * Continuous delivery mindset – trunk‑based Git flow, automated quality gates, and blue‑green or canary releases. * Blameless retrospectives – we learn, document, and iterate quickly. Hiring Process * Intro call — 30 min with Talent Partner * Technical deep‑dive — 90 min pair‑architecture session (Golang + system design) * Cross‑functional onsite interview — meet product, design, and ops leaders * Culture & values — chat with CEO (45 min) * Offer — typically within 48 hours of final round Compensation: $120-500k (commensurate with experience, location, and equity mix) Benefits At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers. We encourage you to visit our careers page and read this blog post to learn more about our culture. We offer a competitive benefits package as well as numerous additional perks including: • Competitive compensation package, • Health, Dental and Vision Insurance, • 401k with matching, • Company paid life and short-term disability insurance, • Company paid parking or transit pass, • Relocation offered when applicable, • Modern office space in downtown Denver, • Daily coffee, tea, drinks & snacks The Senior Software Engineer, FullStack position will be posted until a qualified candidate is hired. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Job Description Graham Technologies is seeking an Applications Software Developer to support our customer. The selected candidate will assist in the coding, testing, and maintenance of enterprise software solutions supporting federal HR operations. This position offers the opportunity to build hands-on experience in large-scale system development while contributing to essential government services. Location: Lakewood, CO Key Responsibilities: • Assist in the development, testing, and maintenance of HRD systems., • Perform coding, debugging, and unit testing under supervision., • U.S. Citizen eligible to pass a federal background investigation (NACI)., • Basic knowledge of Agile practices and version control tools. Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives. Here are just a few highlights of what we offer: • Four Weeks of Accrued PTO in the First Year, • Eleven Paid Federal Holidays, • Comprehensive Health, Dental, Vision, and Life Insurance, • 401(k) Plan with Annual Employer Contributions, • Flexible Schedules Our core values define who we are: • Value our Customers, • Care about our Employees, • Passionate about Innovation, • Believe in a Strong Work Ethic, • Rely on Teamwork We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.

Job Description:\n\nHi 👋🏾 I’m Abhik, Ashby's Co-Founder and VP of Engineering. We’re looking for a versatile, persistent product engineer who’s not afraid to set up reusable building blocks across the stack and advocate for the time and space to do so. At Ashby, all our engineers ship features end-to-end at a high pace. Example is the best leadership. We’ll give you the room to do your best work, and you'll be our guide! If that speaks to you, read on. What Ashby gives you in return is the best of both early and growth-stage environments. The agency and no-nonsense of a seed startup: you write product specs, make product and design decisions, and build in an almost-no-meeting culture. While also the product-market fit and scale of a growth-stage startup: tens of thousands of daily users who depend on your software and eagerly await your next feature. We have notable customers like Notion, Linear, Shopify, and Snowflake. Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We’ll share more details once we meet. You’ve probably seen this role posted before, and it’s because we’re always expanding the team (we’re on track to double this year). We’re bubbling with ideas on how to support Talent Acquisition through software, and we’ve started the journey of building products beyond Talent Acquisition. We read every application and aim to respond to yours within 3-4 days (often sooner). About the Role and How We Work Our engineering culture strives to recreate the environments where we did our best work as ICs – where we had the ownership and agency to impact our users with creative and innovative software. I started my career building software for artists in the Visual Effects industry. It was a formative experience for me as a software engineer because success relied on my ability to be a product manager and designer. I talked to artists to understand their needs. I came up with ideas. I did industry research, designed interfaces, and prototyped ideas. I watched artists use what I built and decided what to tackle in the next iteration. No daily stand-ups, no t-shirt sizing, no planning meetings. I studied computer science to solve problems, not tickets, and this felt exactly like that. I not only felt creative and fulfilled but the agency and ownership we were given as engineers powered an incredible amount of innovation. Innovation came differently (or not at all) at technology startups beyond the seed stage, often through an engineer’s force of will and ability to push back against culture (rather than any encouragement from it). Engineering was narrowed to implementation and delivery, partly due to the influence of other departments and partly due to the influx of "Agile" processes like sprint planning. In those companies, I felt like a JIRA jockey. At Ashby, we’re building an environment that is optimistic about what engineers can own and achieve. An environment that embraces innovative engineers, and, frankly, often stays out of their way. As a Product Engineer, you’ll take ownership over a large portion of one of our products and own projects end-to-end (wearing hats traditionally worn by product and design). You’ll research competitors, write product specs, make wireframes, and more. To ground it with examples, product engineers at Ashby have: Designed and built automated interview scheduling. This feature automates scheduling by calculating possible times from a pool of interviewers and other constraints, and then presenting these times to the candidate for selection via our responsive web app. This solves the “Calendar Tetris” problem I talk about in "What We're Building." Built a generalized declarative filter architecture that allows users to create complex filters for any record with a consistent UI and compile it to SQL in our backend. Many user-facing features use it. Specced, designed, and implemented a feature that allows users to complete signing offers entirely within Ashby. This project involved talking to customers to understand their requirements, deciding what technologies to use, building a prototype, and working with other team members to integrate the final implementation into additional features. What We’re Building As engineers, we are used to tooling that makes us better at what we do. When we started Ashby, we saw the opposite with Talent Acquisition software. Recruiting teams were leveling up how they did their work, but instead of software meeting this new standard, it held them back. Scheduling a final round is an excellent example. Recruiting teams wanted to schedule candidates faster, track interviewer preparation and quality, and do it with half the headcount. A recruiter needed to manually collect availability from the candidate, identify qualified interviewers, perform “Calendar Tetris” to find who is available to interview the candidate, schedule on the earliest date possible, and make any last-minute adjustments as availability changed. They must do this while considering the interview load on each individual and whether interviewers need to be trained and shadowing others. 🥵 TA software didn’t help. As hiring managers, we know TA is a critical function, and as engineers, we know software can do better. So, we built and continue to build Ashby to give TA teams the highest standard of tooling. Software that’s intelligent and powerful. Software that provides insights into where they’re failing and automates or simplifies many of the tasks they’re underwater with. We want other functions and departments to be jealous of what TA teams can do with Ashby, and today they often are! Why You Should or Shouldn’t Apply Software engineers come in many flavors, not all of which fit our model. Here are some things to help you decide if this fits you and what you’re looking for: You’re not afraid to tackle any part of a technology stack. You do what’s necessary to successfully deliver a feature, whether writing frontend or choosing new infrastructure. We’ll provide a supportive environment to do it successfully (e.g., design system, SRE team). You’ve tackled projects with a lot of product and technical ambiguity, and you thrive at the intersection of the two. We’re not building a simple CRUD app, and many of the challenges we tackle require you to use your knowledge of our customers to build powerful abstractions and flexibility in the system to solve a class of problems. You know how to strike the right balance between speed and quality. Ashby wasn’t built quickly. We took four years to launch publicly because convincing customers to switch required a high-quality product. However, time isn’t infinite, especially for a startup, so we still move with urgency—we’ve built the equivalent of three or more VC-backed startups with a very small team. You are ambitious and always looking to improve your skills. For most engineers, this role will give you more freedom and responsibilities than you’ve experienced in the past. To thrive (and level up), you’ll need to be open to feedback (and we give lots of it). You’re an excellent collaborator and communicator. Ownership and freedom don’t mean you work in a vacuum. You’ll need to vet your decisions with the appropriate stakeholders, keep them up to date when necessary, and work with other engineers to get your projects across the finish line. Clear and concise communication helps a lot here! You seek to create leverage in your work. The nature of software is that you can often automate or abstract what would be tedious, time-consuming work. Your impatience usually leads to new abstractions, tools to allow Support to debug before Engineering, new lint rules to prevent common bugs, etc. Put another way, you shouldn’t apply if: To you, a tech lead, staff, or principal engineer is someone who spends most of their time project managing or doing architecture reviews. Our most tenured engineers spend most of their time building, and we often trust them with our most challenging problems. While they lead product and technical areas and help other engineers plan their most challenging work, it’s not a requirement, nor do engineers need their sign-off. You need company-driven process and structure to get your projects across the finish line. Sprint planning and well-defined project management processes are things you need or look to others to lead. You’d rather focus on the technical details and challenges. You only want to do exciting work. We’re building a team of kind, collaborative folks. Customer issues and investigations are distributed across the team, including our high-level ICs. You can get lost in the details. Once you start implementation, it can be hard to take a step back and think about the project as a whole. You like everything to be planned upfront. You haven’t led or taken ownership of projects before. You’re used to working with tech leads and taking on tasks distributed by them. You want to mentor earlier-career engineers. We rely on engineers owning their projects, so we need engineers with that experience. This requires the team to be reasonably tenured. More than 90% of the team would be considered Senior or above in the industry today, so mentorship opportunities are very limited. Engineering Culture Our engineering culture is motivated by Benji’s (my Co-founder and CEO) and my belief that a small, talented team, given the right environment, can build high-quality software fast (and work regular hours!). We do it through: Minimal process with ownership over decisions normally made by product and design Natural collaboration and deliberate communication Investing in tools and abstractions that give us leverage Putting effort into building a diverse team Minimal Process & Lots of Ownership The best engineers we’ve worked with delivered reliably magical outcomes. They took customer problems and relentlessly drove them to solutions that were not only successful but often brilliant and creative. While they did this with minimal oversight, stakeholders were never in the dark as to what was going on, and no setback was a surprise. Traditional product-development processes aren’t meant for the best engineers. Their purpose is to create consistent outcomes regardless of the engineer’s skill. But, consistency comes at the expense of an engineer’s time and freedom—both ingredients necessary to generate those magical outcomes. As a result, process stifles the best engineers and doesn’t give others the opportunity to practice the behaviors that made the best engineers the “best.” At Ashby, we want to build an environment that encourages every engineer to be their best. So, at Ashby, every Engineer runs their project. Product Managers (and Designers) build strategy, do customer research, and hand off problem briefs to Engineers. Engineers take on the rest: they research the problem, write product specs, build wireframes, and implement their solution end-to-end. We rely on engineers, not process, to push information outward to the relevant folks (e.g., Product Managers) and pull folks in to help (e.g., Designers, Infra). It’s a new level of ownership for many engineers, but we’d rather an engineer fail a bit and coach up their skills than use process as a crutch. Not everyone succeeds in our culture, but those who do thrive. Collaboration is Natural & Communication is Deliberate Our engineering team consists of lifelong learners who are talented but also humble and kind (meet them here!). These attributes create an environment where collaboration happens naturally. We combine this with research, prototyping, and written proposals to see around corners and get feedback from the team across time zones. Focus time is something that we hold sacred, and, with thoughtful and deliberate communication, engineers are in <2h meetings per week (I wrote about it here). To drive it home, here's a recent calendar of an engineer who has been with us for over 4 years: We also meet in person at least twice a year, once as a department and once as a company. You also have a small budget to meet up with folks in your city/region. Increase Leverage, not Team Size We built Ashby with the quality, breadth, and depth that many customers would expect from much larger teams over larger time scales. We’ve done this through investment in: Great developer tooling. Our CI/CD takes ~10m, and we deploy at least 15x a day. A debugger that works out of the box. Everyone on the team has contributed to our developer experience 💪🏾. Building blocks to create powerful and customizable products fast. At the core of Ashby is a set of common components (analytics modeling and query language, policy engine, workflow engine, design system) that we constantly improve. Each improvement to a common component cascades throughout our app (short video below). Here’s an impromptu quote from Arjun in our company Slack of what it’s like to build a feature at Ashby: And a demo of one of these building blocks: Put Effort into Diversity Diverse teams drive innovation and better outcomes. Having seen my mother and partner build their careers as minority women in non-diverse fields, I want to make sure Ashby creates opportunities for the next generation of engineers from underrepresented groups. Today, 21% of engineers at Ashby are from underrepresented groups. It’s not great, and we are taking conscious steps to improve, like sourcing diverse candidates, providing generous paid family leave, no leetcode interviews, and more. Interview Process At Ashby, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together via pair programming, writing product and tech specs collaboratively, and talking through decisions. There are no leetcode or whiteboard exercises. Our interview process is three rounds: Introduction call with Hiring Manager (15 to 30m, live) A technical screen where we pair in our actual codebase (1h, live) Three non-coding interviews that focus on product thinking, technical design, and infrastructure (3h 15m, live can be split across multiple days) Depending on our leadership team’s bandwidth, we may start with an additional 30m screen with a recruiter. Your hiring manager will be your main point of contact and prep you for interviews. Each round will have written guidance so you know what to expect (you’ll need minimal preparation). You’ll meet 4 to 6 people in engineering (with 5-15 minutes in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback! Your First Three Months at Ashby We want an exceptional onboarding experience for every new hire. At Ashby, your dev environment is set up with a single script, you push your first product change on day one, and you spend the rest of your time shipping product changes that give you a tour of our codebase and best practices.

Job Description Our client is seeking an experienced Senior Software Engineer to join their dynamic product development team. As a member of the team, you will play a pivotal role within a team of software developers and collaborate with the Principal Engineer and Architect to ensure the successful implementation of our products and solutions for our clients. The perfect candidate will thrive in a fast-paced environment. You will be customer-focused and able to quickly learn existing software development tools. Most of all, you should love creating exceptional applications that exceed customer requirements. Here's What You'll Be Doing: • Participate in the technical design, development, and implementation of complex software solutions, ensuring high performance, scalability, and reliability., • Build highly interactive and customized mobile, web, desktop, and back-end applications., • Mentor and guide junior engineers, fostering a culture of technical excellence and continuous learning within the team., • Conduct thorough code reviews and provide constructive feedback to ensure code quality and adherence to coding standards., • Troubleshoot and debug complex software issues, applying analytical and problem-solving skills to deliver effective solutions., • Collaborate with cross-functional teams, including product managers, designers, and QA engineers, to deliver high-quality software solutions., • Collaborate with clients to understand their technical requirements and provide technical expertise and guidance throughout the project lifecycle., • Stay up to date with emerging technologies and industry trends, and proactively identify opportunities to leverage new tools and frameworks to enhance software development processes., • Continuously improve software development practices and processes, identifying areas for optimization and implementing appropriate solutions., • Bachelor, or Master’s degree in computer science, software engineering, or a related field., • 7+ years of hands-on experience in software development, with a focus on large-scale, enterprise-level applications., • Expertise in designing and developing software solutions using languages such as .NET, Angular, TypeScript, Python, and Xamarin/MAUI.,, • .NET Core/Net6/7/8/9., • Knowledge of coding patterns such as Repository, CQRS, Clean Architecture and Unit of Work a plus., • Background working with SQL Server, Oracle, Postgres or other RDBMS., • Strong knowledge of software architecture principles and design patterns., • Understanding or prior knowledge of GIS and a GIS technology stack such as Esri is preferred., • Knowledge of electric and gas utilities work processes is preferred., • Experience working with Agile methodologies and familiarity with DevOps practices., • Excellent problem-solving and analytical skills, with the ability to quickly understand and address technical challenges., • Effective communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders., • Leadership experience, including mentoring and guiding junior engineers., • Continuous learning mindset, staying updated with the latest technologies and industry trends., • Experience with cloud platforms (e.g., AWS (Amazon Web Services), Azure) and knowledge of distributed systems is a plus. Comprehensive healthcare coverage, with HSA, a 401(k) Plan with company match, generous PTO, and lifestyle perks • Medical, Dental, and Vision, • 401(k) plan with company match, • Applicants must be legally authorized to work in the United States. We are unable to sponsor visas at this time.

Job Description Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others. Please note that this is a 9-month Interim Position for an employee on leave. The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training. As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role. A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly. Essential Job Responsibilities · Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties · Troubleshoot, analyze, and resolve system issues and provide data to the user community · Lead prioritization discussions with stakeholders · Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems · Develop, execute, and lead UAT testing for assigned releases/updates · Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes · Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments. · Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements · Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met · Other duties as assigned Job Requirements: · Proven track record using analytical and problem-solving skills · Solution oriented with desire to develop, learn new skills · Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation · Willingness to jump into new issues, challenges, and systems with positivity and excitement · Able to work a schedule that may include weekends, holidays, and after-hours support · Excellent communication skills; able to facilitate communication across multiple stakeholders · Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines · Able to support cross-functional teams · Proven organizational and time management skills · In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. · Requirements gathering and documentation skills · Work order system experience, such as Heat/IT Connect, Jira, etc. · SQL and/or other relational database experience · Experience working with integrations, interfaces, and APIs · Basic understanding of Compliance, PCI, and SOX Preferred Skills: · IT schooling or equivalent job-related experience · Experience working knowledge of Vail Resorts organization and processes · Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience · Automated process and testing experience · Experience in the ski or hospitality industry The expected Total Compensation for this role is $68,545.70 - $87,110.00. Individual compensation decisions are based on a variety of factors. Job Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons, • MORE employee discounts on lodging, food, gear, and mountain shuttles, • 401(k) Retirement Plan, • Employee Assistance Program, • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours), • Free ski passes for dependents, • Critical Illness and Accident plans Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 512322 Reference Date: 10/28/2025 Job Code Function: Applications

Job DescriptionAt FRONTSTEPS, we don’t just build software—we empower communities to thrive. As the nation’s most comprehensive Community Management platform, we simplify how management companies and homeowner associations connect, operate, and optimize their communities. With cutting-edge technology and a relentless focus on user experience, we create solutions that help community leaders collaborate and succeed. But technology is only as strong as the people behind it. That’s where you come in. We’re not for everyone—only those who are ready to step up, dive in, and own their impact. Our team is built on championship-level talent, a winning mindset, and the drive to solve complex problems. At FRONTSTEPS, we challenge each other, push boundaries, and build industry-leading solutions together. If you’re looking for a place to grow, make a difference, and be part of something bigger, this is it. POSITION OVERVIEWThe Customer Support Tier II – Caliber role is responsible for the ongoing technical support of existing customers using our products as well as helping customers get the most out of our industry-leading Accounting platform. This role will be a team resource for questions and critical issues. The ideal Customer Support Tier II - Caliber candidate will have strong business acumen, experience with supporting Software-as-a-Service (SaaS) technology products and computer hardware, excellent communication skills and a track record of exceeding customer expectations. This role is the "go-to" role responsible for resolving our customer’s technical issues as you promptly respond via phone, email and/or chat platforms. ESSENTIAL FUNCTIONS • Provides customer and technical support specific to our accounting platform, • Manages multiple software/hardware products in the Accounting and SaaS ecosystem, • Mentors Level 1 and 2 representatives as a product expert, • Submits technical bug documentation to the appropriate place (Visual Studio Team Services ticket creation), • Performs data lookups for troubleshooting technical issues (including using SQL), • Works closely with partner vendors to resolve complex integration issues, • Trains and supports third-party IT specialists to resolve and update software residing on customer’s premises, • Collaborates cross-functionally with multiple teams to support the FRONTSTEPS product suite, • Addresses client questions and issues by gathering data about the problem they are experiencing, analyzing their needs, then evaluating possible resolutions and implementing the best solution to meet the customer’s specific situation, • Documents and tracks all customer issues within the appropriate tracking system, • Resolves technical issues escalated to the Technical Specialist and coordinate with the development team, • Triages, assigns, and escalates new cases to the most appropriate team member, • Coordinates with the product team on new releases and hardware changes, • Creates training documentation and resources, • Stays current with product updates, industry trends, system changes and customer support best practices, • Performs other duties as assignedSKILLS & QUALIFICATIONS, • Bachelor’s degree in accounting, business, computer science, information systems, or related field or equivalent experience 6+ years in SaaS technical customer service / support setting preferred, • 3+ years in SaaS technical customer service / support setting, • 1 – 2 years of Accounting experience preferred, • Thoroughly understand, reproduce, and solve technical issues. This includes experience with troubleshooting hardware issues on the Windows operating system, • Basic SQL proficiency required, • Needs to be able to think globally about different interacting systems, • Needs to be able to provide creative solutions to problems that need to be resolved without assistance, • Needs to be able to diagnose, document and reproduce complex issues, • Product expert on Caliber product, • Support customers via chat, email and phone with strong writing skills and excellent phone etiquette, • Handle escalated cases and customers from the Support team with a high sense of urgency and follow through, • Passionate about continual learning and sharing knowledge, • Excellent troubleshooting skills, i.e. being able to solve issues remotely, • Escalated technical troubleshooting support for customers, • Communicate technical information to non-technical customers, • Comfortable supporting software and hardware both remotely and directly, • Strong team player who understands that proactive customer service comes first before anything else, • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames, • Ability to work cross functionally with many people without being constrained by your job function, • Collaborative, upbeat work ethic, • Excellent written and verbal communication skills