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Job Description JOB TITLE: Operations, Fulfillment & Customer Service Coordinator DEPARTMENT: Operations POSITION SUMMARY: The Operations, Fulfillment & Customer Service Coordinator runs and improves the operational backbone of the business—owning the systems and processes that move orders from intake to shipment across WooCommerce, ERP, and carrier platforms. ESSENTIAL FUNCTIONS / RESPONSIBILITIES: • Lead improvements to operational systems and processes across order management, fulfillment, shipping, and inventory., • Support implementation of improved inventory controls, including Just-In-Time (JIT) inventory practices, forecasting enhancements, and data-driven replenishment methods., • Assist in evaluating and implementing technology solutions, including AI-enabled inventory and planning tools, to improve operational efficiency and accuracy., • Execute and coordinate order intake, order processing, fulfillment, shipping, and returns to ensure timely and accurate order-to-shipment execution., • Serve as the primary point of contact for customer inquiries related to order status, fulfillment timelines, shipping issues, backorders, and returns., • Enter and manage customer orders and purchase orders (POs) in WooCommerce and the ERP, ensuring accuracy of pricing, quantities, and shipping requirements., • Coordinate picking, packing, shipping, and carrier activity, including management of FedEx and UPS accounts., • Receive and process inbound inventory, maintain inventory accuracy, and support cycle counts and physical inventory activities., • Prepare and manage international shipping documentation, including Bills of Lading (BOLs), and maintain HTS codes for German and Canadian shipments to ensure customs compliance., • Coordinate with Sales, Finance, and Operations to support seamless order execution, inventory accuracy, and customer satisfaction., • Perform other operational duties as required to support business needs. FLSA CLASSIFICATION: Exempt REQUIRED TRAVEL: Minimum Travel required SUBORDINATE POSITIONS: None IMMEDIATE SUPERVISOR’S TITLE: Director of Business Operations LOCATION: Hauppauge Office REQUIRED SKILLS AND EXPERIENCE: • 5+ years of experience in operations, fulfillment, supply chain, customer service, or a related field within a distribution, logistics, or 3PL environment., • Direct experience managing order intake and order-to-shipment workflows for a distribution company or third-party logistics (3PL) provider., • Strong working knowledge of ERP systems and order management platforms, with hands-on responsibility for order entry, fulfillment coordination, inventory updates, and shipping execution., • High level of accuracy and attention to detail, with the ability to identify and resolve order, inventory, or shipping discrepancies., • Proven ability to manage high order volume, competing priorities, and time-sensitive customer requirements in a fast-paced operational environment., • Excellent written and verbal communication skills, with experience interacting directly with customers, carriers, and internal teams., • Strong organizational, analytical, and problem-solving skills, with a demonstrated mindset toward continuous improvement and operational efficiency. PREFERRED SKILLS AND EXPERIENCE: • Prior experience working for a 3PL, distribution center, or logistics-driven organization., • Experience supporting or leading process improvement initiatives related to order intake, fulfillment workflows, or inventory management., • Exposure to inventory optimization concepts, including Just-In-Time (JIT), forecasting, demand planning, or inventory accuracy programs., • Experience with international shipping, customs documentation, and HTS codes (German and/or Canadian experience a plus)., • Familiarity with carrier systems such as FedEx and UPS, including daily shipping operations and account management., • Experience evaluating or working with technology-enabled solutions, including automation or AI-supported inventory and planning tools. REQUIRED CERTIFICATIONS AND LICENSES: 1. Bachelor’s degree in operations, Supply Chain, Logistics, Business, or a related field preferred, or equivalent combination of education and relevant experience. PHYSICAL DEMANDS: • Ability to lift 50 lbs. +, • Capable of physical movement throughout the warehouse as well as ability to manually operate lift equipment. This job description defines the extent and limitations of the function, authority, supervision and physical assets necessary to perform the job. Incumbents are required to inform their immediate Manager in case this description is or becomes inaccurate in any significant respect. The Manager has the discretion to assign additional responsibilities, which are related to the function or necessary due to the course of business. vhf,Inc. reserves the right to modify this job description as necessary.

Job DescriptionLHH Recruitment Solutions is currently seeking a detail-oriented Supply Chain Coordinator to support day-to-day operations across procurement, logistics, and inventory management. This role is responsible for coordinating the movement of goods, maintaining accurate system data, and ensuring timely delivery while supporting cross-functional teams. Responsibilities: • Coordinate and track shipments, deliveries, and inventory across multiple locations, • Create and manage purchase orders, transfer orders, and related documentation, • Monitor inventory levels and assist with demand planning and forecasting, • Maintain and update ERP/CRM systems with accurate order, shipment, and inventory data, • Communicate order status, delays, and issues to internal teams and external vendors, • Act as a liaison between sales, operations, logistics, and finance to ensure smooth order fulfillment, • Review and resolve discrepancies related to shipments, orders, and inventory, • Support vendor and supplier relationships, including follow-ups on orders and timelines, • Assist with reporting, data analysis, and process improvements to support operational efficiency, • Ensure compliance with company procedures and supply chain best practicesQualifications:, • 2+ years of experience in supply chain, logistics, operations, or a related field, • Proficiency in Microsoft Excel and experience with ERP systems (NetSuite, SAP, or similar), • Strong attention to detail and organizational skills, • Ability to manage multiple priorities in a fast-paced environment, • Strong communication and problem-solving skills, • Experience working cross-functionally with internal teams and external partnersHours:, • 9:00am-5:00pm, • Monday through FridayWorksite Type:, • HybridEmployment Type:, • Contract to HireAt LHH Recruitment Solutions, our colleagues specialize in eight different practice areas including Human Resources. Connect with a Recruitment Specialist today by submitting your resume via the Apply button. Pay Details: $25.00 to $30.00 per hour Search managed by: Coral Dunn Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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