Boulud Sud Server
21 days ago
Miami
Job Description Job Summary: The Server’s responsibility is to serve guests in an accommodating and professional manner and to ensure total guest satisfaction. The Server is responsible for a specific station and should always be present on the floor making sure that service runs smoothly. The Server will not only be knowledgeable and passionate about food, wine, and service in general, but they will also possess a commanding knowledge of the food, wine, and service specific to Boulud Sud. He/she will be the main personal contact and ambassador to guide guests through their meals. An ability to lead their team will control the pace and flow of all the tables in their station. The Server will answer any questions, take all the orders from a table, and be available when dishes are being delivered to ensure they are correct and enjoyed by our guests. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters)., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures., • Maintain confidentiality of proprietary materials and information., • Protect company tools, equipment, machines, or other assets by company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible., • Thank guests with genuine appreciation and provide a fond farewell., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Assist individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Assist other employees to ensure proper coverage and prompt guest service. Communication • Speak to guests and co-workers using clear, appropriate, and professional language., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others • Support all co-workers and treat them with dignity and respect., • Develop and maintain positive and productive working relationships with other employees and departments., • Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards. Physical Tasks • Stand, sit, or walk for an extended period or an entire work shift., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. General Food and Beverage Services • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures., • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen., • Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards., • Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively))., • Assist your and other departments when needed to ensure optimum service to guests. Assists Management • Communicate with guests, other employees, or departments to ensure guest needs are met. Greeting and Seating • Thank every guest upon departure, invite them to return, and wish them a fond farewell. Closing • Set up, stock, and maintain work areas., • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Beverage/Coffee Cart • Inspect the cleanliness and presentation of all china, glass, and silver before use. Cash/Bank Handling • Record transactions in the MICROS system at the time of order. Steps of Service • Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity., • Check in with guests to ensure satisfaction with each food course and/or beverage., • Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary., • Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. Critical Competencies: Interpersonal Skills • Customer Service Orientation, • Team Work, • Interpersonal Skills, • Communication, • Listening, • Presentation, • Safety Orientation, • Stress Tolerance, • Positive Demeanor, • Integrity, • Dependability, • Safety Orientation, • Stress Tolerance Organization • Information Retention Education: High school diploma/G.E.D. equivalent Related Work Experience: At least 3 years of related work experience Supervisory Experience: No supervisory experience is required License: N/A
