Front of House & Reservations Assistant
hace 29 días
Douglasville
Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Vision insurance Imagine a place where nutrition science meets culinary artistry, where every touchpoint inspires people to live longer, healthier and more vibrantly. Nutrition Nest at Preserve Life is a revolutionary integrated wellness destination combining a longevity clinic, beauty boutique, retail store, and experiential restaurant under one roof. Located on 1,200+ acres of pristine forest with spring-fed lakes, just West of Atlanta, we are redefining how health is experienced. Guided by evidence-based nutrition science, functional medicine pathways, curated healthy aging products, and transformative dining, Nutrition Nest is designed to help people not just live but come alive. Opening December 2025. THE OPPORTUNITY Were seeking a Front of House & Reservations Assistant to act as the vital connection between our guests initial booking and their wellness dining journey. This role blends guest communications, reservations management, and personalized service, ensuring a seamless and memorable experience from the first call to the final farewell. Your Mission: Curate exceptional guest experiences through proactive reservations management and front-of-house support. Your Impact: Anticipate guest needs, optimize reservations, and contribute to revenue growth through upselling and repeat visits. Your Stage: Experiential Kitchen an interactive dining environment where guests engage in transformative wellness pathways. WHAT YOULL DO Guest Experience & Reservations (40%) • Contact guests pre-visit to confirm meal pathways and document preferences, • Record allergy/dietary information in guest notes for safety, • Greet guests warmly, confirm details, and serve welcome drinks with educational context, • Maintain reservation system and optimize table allocationsAdministrative Support (25%), • Manage reservation platforms and guest profiles, • Support FOH management with guest reports and correspondence, • Utilize POS and data portal for guest tracking and reportingCustomer Service Excellence (20%), • Provide personalized upselling based on visit history, • Collect guest feedback to support continuous improvement, • Collaborate with hosts and FOH team for smooth guest flowOther Contributions (15%), • Participate in training and assist with events/promotions, • Maintain organized front-of-house areas, • Support onboarding of FOH staff WHAT WERE LOOKING FOR Required Qualifications • 2+ years in high-end hospitality (luxury hotel, fine dining, or similar), • Reservations management or host role experience preferred, • High school diploma required, • Strong organizational and detail orientation, • Professional verbal and written communication skillsPreferred Qualifications, • Hospitality degree or related education, • Fine dining or luxury reservations background, • Knowledge of dietary restrictions and allergy management, • Experience in wellness-focused hospitalityCore Competencies, • Exceptional organizational and guest data management skills, • Warm, polished communication abilities, • Comfort with reservation and POS systems, • Sales and upselling instincts with guest-centered approach, • Empathy, relationship building, and passion for wellness WHY JOIN NUTRITION NEST AT PRESERVE LIFE • Join a first-of-its-kind wellness hospitality concept, • Help deliver transformative dining rooted in science and nutrition, • Clear advancement path to Guest Experience Manager or FOH Supervisor, • Training in luxury hospitality, wellness, and guest relations, • Be the first point of connection for guests on their wellness journey, • Contribute directly to memorable and safe guest experiences