Director of Member Services
5 days ago
New York
This prestigious global luxury hospitality network is seeking a Director of Member Services – LATAM to oversee member engagement, program implementation, and regional operations across Latin America. In this strategic, hands-on role, you'll help every member property maximize the benefits of their membership while aligning regional needs with global initiatives. We're looking for a relationship-focused leader who is highly organized and experienced in cross-functional collaboration, able to balance strategic oversight with operational execution across diverse cultural and business environments throughout LATAM. • Competitive base salary up to $100,000 DOE, • Health coverage (medical, dental, vision options), • Paid time off, increases with tenure, • 401K with company match, • Employee discounts across member properties, • Travel opportunities and global networking, • Opportunity to represent a prestigious luxury hospitality brand and shape regional member experience, • Serve as the primary liaison between members in the delegation and global headquarters, ensuring alignment of regional and global objectives., • Ensure every member maximizes the value of their membership by promoting usage of all tools, services, and resources., • Collect and communicate member feedback to HQ to optimize services and programs for regional relevance., • Propose, coordinate, and implement an annual delegation action plan, managing the budget for initiatives in collaboration with the International Director of Member Services and the regional Delegate., • Organize regional meetings, including Delegation Meetings, Chefs Meetings, and Steering Committee sessions., • Support network development, including prospecting and onboarding of new members., • Collaborate with HR to provide recruitment support and establish partnerships with top hospitality universities and schools., • Work with Partnerships and Marketing teams to activate global relationships, identify new regional partners, and support promotional initiatives., • Produce editorial content and collaborate with the Publications Department on print, digital, and photo library materials., • Proofread regional-language communications and marketing materials., • Organize showcases, brand events, and other promotional activities as required, • Prepare and distribute monthly delegation e-newsletters and provide bi-weekly updates to headquarters., • Minimum 5+ years of experience in hospitality or tourism, preferably within luxury hospitality., • Home-office-based remote position with significant travel up to 60% the first year, • Strong interpersonal, communication, and relationship-building skills with the ability to engage senior-level clients and stakeholders., • Specific LATAM experience is a MUST!, • Leadership presence and excellent presentation skills., • Highly organized with exceptional project management and time management abilities., • Ability to multitask, work independently, and collaborate effectively with global teams., • Proactive problem-solving aptitude and solution-oriented mindset., • Fluency in Spanish and English (written and spoken) is strongly preferred, • Valid driving license required., • Passport required for travel