Philadelphia
Job Description A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city. Position Summary Servers are responsible for delivering consistently exceptional guest experiences to patrons of City Winery. Duties include taking orders, serving food and beverage, handling all transactions, assisting guests with inquiries and anticipating needs, and all duties incidental to the guest’s experience. Overview of Responsibilities • Provide positive guest experience including greeting, conversing with, and thanking departing guests, • Interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end, • Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand, • Check tables throughout service times for guest satisfaction, resolve guest complaints, • Adhere to Steps of Service and maintain brand standards every shift, • Maintains a clean, neat and well-groomed appearance, • Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms, • Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas, • Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages, • Handle payment transactions and maintain accurate cash drawer, • Adhere to and abide by cash handling procedures as per Company standards., • Attend training courses, tastings, meetings, as needed, • Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant, • Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests, • Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance, • Perform all other reasonably assigned duties Minimum Qualifications ● 2+ years’ experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience ● Strong work ethic, team player, and exceptional guest service skills ● Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit ● Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests ● Aptitude to resolve problems ● Ability to execute professional guest service experience ● Ability to navigate venue conditions, including tight spaces, dark room and loud environment ● Ability to handle all guests with composure and hospitality ● Polished presentation ● Ability to work both independently and in a team environment ● Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS ● Ability to work a flexible schedule including days, nights, weekends, and holidays ● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs. About Us Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences. We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law. We use eVerify to confirm U.S. Employment eligibility.
