Service Writer
13 days ago
Highland
Job Description KEY POINT: MUST BE HAPPY, FRIENDLY and LIKE PEOPLE.....Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way. Responsibilities • Meet with customers and determine their needs for repair and/or service of their vehicle issues, • Increase customer satisfaction by building customer relations, • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations, • Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions, • Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times, • Oversee and participate in quality control, • High school diploma or equivalent, • Valid commercial driver’s license & clean driving record, • Accredited training in service advisor skills, customer satisfaction and quality control, • Automotive service advisor experience, • Ability to read, write and speak English fluently, • Ability to concentrate and accomplish tasks despite interruptions, • Multitasking skills
