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  • Support Engineer
    Support Engineer
    hace 12 días
    $70000–$80000 anual
    Jornada completa
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

    ¡Incorporación inmediata!
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  • Unpaid Film Development & Production Intern (Students Only)
    Unpaid Film Development & Production Intern (Students Only)
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Company name: Hangtime Films Internship Name: Development & Production Intern Description: Hangtime International Pictures is looking for proactive interns who are passionate about the entertainment industry for immediate incorporation. Interns will be called upon to help with a range of tasks that may include: • Write detailed script and novel coverage for our internal development team, providing valuable feedback and analysis., • Assist in creating visual pitch decks., • Research to brainstorm talent (writers, cast, directors) for upcoming/current projects., • Organize expense reports and receipts to support office administration., • Help prepare and edit weekly newsletters focused on industry news and company updates. Qualifications: • Must be seeking an internship through a university or school program., • Strong written communication skills, with the ability to provide clear, concise feedback and maintain a professional, polite tone., • A passion for storytelling and the entertainment industry., • Familiarity with visual presentation tools is a plus (e.g., Canva, Readymag)., • Organizational skills and attention to detail. The internship offers an excellent opportunity to develop practical skills and gain exposure to the inner workings of a production company. We encourage candidates from all backgrounds to apply, as we value diverse perspectives in the workplace.

    Sin experiencia
    Inscripción fácil

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