Home Care Bilingual Spanish Quality Control & Personnel Coordinator
24 days ago
Fordham Heights, The Bronx
Heart to Heart Home Care is seeking for an exceptional customer service professional who is enthusiastic and motivated to join our Quality Control Coordination/Personnel team!
Job Description:
The Quality Control department oversees complaints and claims received by our customers, as well investigate and review each communication the department receives, to be able to find resolution. The department is responsible for maintaining accurate records.
Responsibility:
Must be fluent in Spanish
Excellent customer service
Great communication, writing, and grammar skills
Ability to identify and resolve arising issues
Ability to investigate, track and document all received complaints to ensure timely follow up
Exceptional attention to detail and customer service skills
HHA Exchange experience a + but not required!
What we offer:
**Supportive management team
Growth opportunities
401K Retirement Benefit
Sick day and PTO benefits
Employee of the month incentive
Job Type: Full-time