Company Description F45 Training is a boutique fitness franchise platform. F45 is a high-intensity interval training workout that offers a new workout experience each day by leveraging a rich content database of thousands of unique functional training movements. Role Description This is a part-time role for a Group Fitness Trainer. The Group Fitness Trainer will be responsible for leading F45 Training classes to ensure clients are performing exercises safely and effectively. The Group Fitness Trainer must also be comfortable providing excellent customer service to clients and creating a dynamic and fun team environment. This is an on-site role located in Waterside Fort Worth, TX. Qualifications -Fitness Instruction, and Fitness Training skills -Knowledge of the Fitness Industry -Excellent customer service skills -Certified Personal Trainer, or Group Fitness Instructor or related certification -Comfortable working with clients at all levels of fitness and ability -Experience with modifying exercises to suit different levels of fitness and ability is a plus -Experience leading group fitness classes is a plus CPR/CPT certified Loves F45
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. - Building lasting relationships with clients and other call center team members based on trust and reliability. - Utilizing software, databases, scripts, and tools appropriately. - Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. - Making sales or recommendations for products or services that may better suit client needs. - Taking part in training and other learning opportunities to expand knowledge of company and position. - Adhering to all company policies and procedures.
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