Trabajos business intelligence en España

Do you have experience as a Customer Service? Do you have a native level of Dutch? If so, this offer is for you! OUR CLIENT: Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes. With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence. YOUR FUNCTIONS: In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. - Assist guests in booking accommodation, meals and leisure activities. - Manage incidents and complaints. POSITIONS REQUISITES: Formación: Bachillerato Idiomas: Holandés: C2 Conocimientos: customer serivce What we need from you: - Fluency in Dutch and English is a must. - Previous customer service experience would be an asset, preferably in a hospitality or tourism environment. - Excellent communication and interpersonal skills. - Strong problem solving skills and proactive approach to customer satisfaction. - Ability to multi-task and prioritise responsibilities in a fast-paced environment. - Proficient in basic computer applications (e.g. Microsoft Office, reservation systems). YOUR BENEFITS: What we offer: - Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards) - Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. - Saturdays from 9am to 7pm and Sundays from 10am to 5pm. - Salary: 22.000 gross euros yearly + 2K more of bonus. - Well located offices in Barcelona (between Llacuna and Bogatell)

Job Number 24072841 Job Category Sales & Marketing Location The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Drives revenue to achieve Hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place. CANDIDATE PROFILE Education and Experience Required: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: • 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry. CORE WORK ACTIVITIES Managing Sales Activities • Works with Property Sales Leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels. • Assist Property Sales Leader in identifying share shift targets. • Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales. • Manages daily Status Change reports to help close on hotel business. • May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place. • Provides property support by coordination and executing property internal mining efforts to assigned hotels • Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms. • Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads. • Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts. • Ensure Hotel has property lead generation program to identify new business. • Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate. • Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.). • Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.). • Conducts site inspections for customer accounts as appropriate. • Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information. • Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required. • Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb. • Leverages MI Leads for Out of Org, Non-Deployed Accounts. • Presents stakeholder hotel benefits and features based on customer needs. • Understands and utilizes all business processes written in support of the sales organization. • Utilizes negotiation skills and creative selling abilities to uncover new business. • Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels. • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition. • Communicates trends, opportunities, and market changes to appropriate parties, as needed. • Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues. • Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads. • Tracks weekly activities and relationship to revenue and room night production. • Sets day-today priorities to complete assigned responsibilities • Actively participates and contributes to Sales Strategy Meetings as appropriate. • Adjusts to significant variation in daily workload through independent prioritization. • Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. • Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities. • Performs other duties as appropriate. • Building Successful Relationships • Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share. • Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc). • Visits neighborhood target and local small business accounts and coordinate follow up efforts. • Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas. • Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative. • Handles customer care issues and as necessary, refers them to the appropriate owner. • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services customers to obtain and grow share of the account. • Executes and supports the company’s customer service standards. • Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.). • Performs other duties, as assigned, to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricar

Misiones: Prácticas Departamento comercial y Marketing Creación de fichas de clientes e implementación de acciones de marketing directo - Inteligencia de negocios, monitoreo de tendencias de mercado - Gestión de relaciones con los clientes, actualización del sitio web Elaboración de la estrategia de comunicación de la empresa, estudio de objetivos y elección de medios Cualidades preferidas : - Capacidad crítica, analítica y de síntesis - Excelentes habilidades de escritura y ortografía precisa - Capacidad de expresión y buena capacidad de presentación - Capacidad para liderar reuniones operativas - Dominio perfecto del software de la suite Office - Rigor y autonomía en la organización del trabajo (gestión del tiempo y prioridades) - ¡Motivado por una profesión de consultor! Tu perfil: Viniendo de una formación en gestión / marketing, necesita una pasantía de 4 a 6 meses dentro de una estructura dinámica. Competencias específicas: excelente comunicación oral/escrita, capacidad de producción independiente (informes, resúmenes, documentos escritos). Conocimientos informáticos: Pack Office, fotoshop, canva... Cualidades personales/Habilidades: Capacidad de innovación, gestión y adaptación. Lenguas extranjeras habladas: Español e inglés fluido. ¡Otros idiomas serían una ventaja! Retribución según perfil. Se requiere convenio de prácticas. Tareas : Creación de ficheros de clientes e implementación de acciones de marketing directo - Business intelligence, seguimiento de las tendencias del mercado - Gestión de la relación con los clientes, actualización de la página web Elaboración de la estrategia de comunicación de la empresa, estudio de los objetivos y elección de los medios de comunicación Cualidades requeridas: - Capacidad crítica, analítica y de síntesis. - Excelente redacción y ortografía - Capacidad de expresión y buenas dotes de presentación - Capacidad para dirigir reuniones de trabajo operativas - Perfecto dominio de los programas del paquete Office - Rigor y autonomía en la organización del trabajo (gestión del tiempo y de las prioridades) - ¡Motivado por una carrera en consultoría! Su perfil Con formación en gestión/marketing, buscas unas prácticas de 4 a 6 meses en una organización dinámica. Competencias específicas: excelente comunicación oral/escrita, capacidad para producir de forma independiente (informes, resúmenes, documentos escritos). Conocimientos informáticos: Pack Office, fotoshop, canva, etc. Cualidades/habilidades personales: Capacidad de innovación, gestión y adaptación. Idiomas hablados: Español e inglés fluido. ¡Otros idiomas serían un plus! Remuneración acorde al perfil. Se requiere convenio de prácticas. Tipo de puesto: Contrato en prácticas, Contrato para la formación y el aprendizaje, Jornada completa Duración del contrato: 4 meses

Job Summary: We are looking for a smart building IoT expert to join our team and help us design, implement, and optimize smart building solutions that leverage the Internet of Things (IoT) and cloud technology. You will be responsible for developing and managing IoT devices, sensors, gateways, platforms, and applications that enable various use cases for energy efficiency and environmental, social, and governance (ESG) reporting. You will also collaborate with internal and external stakeholders to ensure the alignment of smart building strategies with business objectives and sustainability goals. Job Responsibilities: Research, evaluate, and recommend IoT technologies and solutions for smart building applications, such as climate control, lighting, security, ventilation, heating, air-conditioning, power, and water management. Design, develop, test, and deploy IoT devices, sensors, gateways, platforms, and applications that integrate with existing building management systems (BMS) and infrastructure. Monitor, analyze, and optimize the performance, reliability, security, and scalability of smart building IoT systems and networks. Troubleshoot and resolve technical issues and provide technical support and guidance to end-users and clients. Generate and maintain documentation, reports, and dashboards on smart building IoT projects, processes, and outcomes. Ensure compliance with relevant standards, regulations, and best practices for smart building IoT solutions, such as GRI, EU Taxonomy, CSRD, and ESRS. Stay updated on the latest trends, developments, and innovations in smart building IoT and related fields, such as artificial intelligence, machine learning, big data, and blockchain. Technical Skills: Bachelor's degree or higher in computer science, engineering, or a related field. Minimum of 3 years of proven experience in smart building IoT or similar projects, preferably in the energy, construction, or real estate sectors. Proficiency in IoT technologies and protocols, such as MQTT, CoAP, LoRaWAN, Zigbee, Bluetooth, Wi-Fi, etc. Familiarity with IoT platforms and cloud services, such as AWS IoT, Azure IoT, Google Cloud IoT, SAP IoT, etc. Skills in IoT programming languages and frameworks, such as Python, Java, C#, Node.js, Arduino, etc. Knowledgeable in smart building IoT use cases, benefits, challenges, and best practices. Awareness of smart building IoT standards, regulations, and reporting frameworks, such as GRI, EU Taxonomy, CSRD, and ESRS. Location: Madrid (hybrid mode) Client office is located in Madrid (area of the four towers). Languages: English (C1) and Spanish