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Job Number 24077822 Job Category Event Management Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management OVERVIEW Under the supervision of the Director of Convention Services Manager, coordinates and executes group assignments turned over by the Groups Sales team. HOW IT´S DONE Scope of position: Monitors and prepares all information related to contractual agreements pertaining to rooms, meeting space, beverage and food and special concessions. Coordinates all event details with Meeting Planner which are then communicated to operational departments through BEO´s (Banquet Event Orders) and GFS (Group Fact Sheet). Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling. Maintain strong client relations and follow up on deposits due, rooming list and all necessary information to organize all group needs. Verify credit information submitted in Finance department at point of turnover. Participate in insider tours and plan meetings for upcoming groups and potential affiliate business. Promote the use MI Leads as a means of referral and Marriott Bonvoy: acquire full knowledgeable understanding of the program and assist when creating reslinks. Participate in trainings and other sales-related meetings as required. SPECIFIC JOB KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES • Must be able to speak, read, write and understand Spanish and English. • Minimum of two years’ experience in hotel operations and proven experience in a similar role. • Excellent communication skills, both verbally and written. • Excellent organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative • Enjoys working as part of a team • Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems Hours: The typical working days of the Convention Services Managers depend on groups and events business. The working hours should be from 09.00 AM to 17.00 PM, but are flexible according to evening and weekend events taking place in the hotel. Role duties: Listed below is an outline of some of the duties and responsibilities of the Convention Services Manager: • Attend weekly Conventions department meeting. • Attend pre-con meetings, BEO meetings, Groups Recap meeting and coordinate post-con for exit interview. • Attend one to one meetings with Director of Conventions Services What the Convention Services Manager is not: • A replacement for the Banqueting Manager • A replacement of the W Meetings Insider Position Requirements: • University educated • Relevant experience in a sales manager role in hotels • Consistent career path to date • Excellent command of Spanish and English language (both written and spoken) • Consistent track record of achievement in hotel sales Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced People & Culture Coordinator to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Director of People & Culture, the People & Culture Coordinator ensures the everything related to the administration, HRIS and staff files of the hotel are up to date while supporting the People & Culture day-to-day tasks. The People & Culture Coordinator assures the hotel culture is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. Job Description What you’ll do We are looking for an experienced People & Culture Coordinator to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Director of People & Culture, the People & Culture Coordinator ensures the everything related to the administration, HRIS and staff files of the hotel are up to date while supporting the People & Culture day-to-day tasks. The People & Culture Coordinator assures the hotel culture is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. You will foster a positive and structured work environment which encourages the successful operation of the business. Ensuring that all files to generate the contract and 145 of the team are send to the outsource payroll company in a timely manner. Controls that team’ contracts and internal documents are signed on a timely manner. Keep up to date the team information in the HRIS (Factorial/Workplace). Be the main contact for team’ queries related to the hotel or HRIS. Communicate with the laundry department to ensure every new starter has the uniform ready. Ensure that lockers are well organized and distributed within the team. Be a true partner to the business for anything that relates to looking after their teams, providing advice & guidance. Support managers on employee relations and performance management cases. Position our brand as an employer of choice through effective recruitment strategies that attract talent and build a talent pool for effective succession planning within the business. Keep the culture of the hotel alive by embedding the SLS values, promoting a fair, safe and inclusive environment and leading initiatives that engage and empower the team. Oversee maintenance of accurate and up-to-date personnel files and records for all employees. Ensure hiring standards and applicable laws and regulations are followed. Work with the Assistant Director of People & Culture on European/Global projects and rollouts. Qualifications What we are looking for... University degree with emphasis in Human Resources. +2 years experience in hospitality within hotels/restaurants in a similar position. Knowledge of Spanish labour law. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
Buscamos un coordinador y un monitor para una excursión de fin de curso: 35 alumnos/as de de 6º de primaria, que viajan con 3 profesores a cataluña del 6 al 10 de mayo, haciendo visitas como: Barcelona centro, Girona, Illes Medes, Paraque Natural de la Garrotxa, Cadaqués... El monitor y el coordinador acompañan al grupo durante todo el viaje, se alojan en el mismo hotel 4 estrellas que el grupo (tienen todos los gastos pagados). El sueldo oscila entre los 60 - 80 €/día para el monitor/a y coordinador/a. La mayoría de las actividades son dirigidas o guiadas, de manera que la labor es de monitor / coordinador acompañantes, en algunos momentos puntuales, como después de cenar, el monitor y coordinador dinamizan la actividad. Es imprescindible la experiencia previa en campamentos de verano con pernocta. Imprescible hablar catalán (a petición del profesorado). Buscamos un perfil de persona dinámica, que transmitan buena energía al grupo al tiempo que tenga un buen control del mismo.
Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 58 venues and with presence in 17 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world. We are looking for a Regional Director of Global Sales for Europe & Turkey to be based in our Barcelona Head Office, that will spearhead our sales initiatives across the world for our properties in Europe Division, focusing on our METT Hotels & Resorts, Social Living Collection TM, and Premium Lifestyle brand. This role is pivotal in driving revenue growth, enhancing our market presence, and ensuring our brands stand out in the competitive lifestyle luxury hotel sector. We are looking for a strategic leader with a passion for luxury, innovation, and an impressive track record in sales and leadership within the hospitality industry. Main responsibilities • Develop and execute strategic sales plans for Sunset Hotels & Resorts to achieve revenue goals in our properties in the Europe Division. • Support the hotel sales team, fostering a culture of success, innovation, and excellence. • Build and maintain strong relationships with key clients across corporate, luxury travel, and MICE segments. • Manage all Global Sales Offices of Sunset Hotels & Resorts and set clear targets for each market. • Analyze market trends and competitor activity to identify opportunities for growth and innovation. • Collaborate with hotel sales, marketing, and operational teams to ensure a unified approach to brand representation and revenue generation. • Represent our brands at key industry events, enhancing visibility and strengthening our market position. • Deliver regular reports on sales performance, market insights, and strategic initiatives. • Uphold the highest standards of brand integrity and service excellence in all endeavors. Benefits • Competitive Salary • Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond. • Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions. Qualifications and requirements • Bachelor’s or master’s degree in business, Hospitality Management, or related field. • 8+ years of proven sales experience in the luxury hospitality industry, including leadership roles. • Deep understanding of the luxury hotel market dynamics in Europe and Turkey, with a network in luxury travel and hospitality. • Exceptional leadership, communication, and negotiation skills. • Have a passion for innovation, luxury, and creating exceptional guest experiences. • A willingness to travel extensively. • Fluency in English is essential; proficiency in additional European languages is highly desirable. COMMITMENT TO INNOVATION, INTEGRITY AND QUALITY IN EVERYTHING WE DO. A leading international hospitality management company delivering a blend of quality, style and service culture, in every market segment to redefine the art of dining, entertainment and lifestyle hospitality. Sunset Hospitality partners with multinational brands and implements their development and operations, whilst Sunset Hospitality also develops new pioneering home-grown concepts.
BIENVENIDOS A MIIRO En el corazón de las ciudades más vibrantes de Europa, descubre nuestra nueva y original colección de hoteles diseñados individualmente. Cada uno está inspirado en el vecindario que lo rodea, desde las historias que cuentan hasta las personas que viven allí. Miiro proviene de la palabra latina “miro”, que significa “me asombra “, y te anima a hacer una pausa, mirar a tu alrededor y saborear cada momento. En Miiro creemos que hay una forma mejor de viajar. Una forma más reflexiva y personal. Y como nuestros hoteles están en los barrios más interesantes de Europa, también animamos a los huéspedes a descubrir nuevos lugares, a su manera y de forma auténtica. En última instancia, queremos asegurarnos de que los huéspedes vuelvan a casa inspirados y revitalizados porque han disfrutado de una estancia brillantemente considerada». La esencia de nuestra marca es crear «estancias brillantemente pensadas». Estancias que acerquen a nuestros huéspedes a la cultura local y a sus historias. Apertura en París y Barcelona en el verano de 2024, además de Londres y dos propiedades en Viena en 2025. Restaurante Volta En el corazón de nuestro hotel de Barcelona se encuentra Volta, un animado restaurante de cocina abierta diseñado para reunir a huéspedes y lugareños por igual. Su nombre hace referencia a la forma arquitectónica de una curva, en homenaje a los famosos Porxos de Fontseré. Además, la palabra catalana «voltar» significa ir o pasear, un concepto que también inspira nuestra cocina. El menú, una aventura epicúrea por la costa mediterránea, es una celebración creativa de sabores vivos y diversos. Elaborados para compartir, los platos, sencillos pero deliciosos, se cocinan al fuego con ingredientes locales. Que buscamos: Desarrolle a su equipo y mejore su rendimiento a través del coaching y la retroalimentación, y cree objetivos de rendimiento y desarrollo para sus compañeros: reconozca el buen rendimiento. Impulsar un buen entorno de trabajo para que los equipos prosperen: conectar los departamentos para crear un sentimiento de equipo único. Promover el trabajo en equipo y un servicio de calidad a través de la comunicación diaria y la coordinación con otros departamentos. Comunicarse con todos los jefes de departamento del hotel para mantenerse informado de las necesidades de la cocina y garantizar respuestas oportunas a las solicitudes. Experiencia de los huéspedes Fomentar los comentarios de los huéspedes para mejorar su satisfacción Responder a las preguntas de los huéspedes sobre los platos y los servicios de cocina Ayudar al Director de Alimentos y Bebidas en la planificación de eventos Responsable de Negocio (En ausencia del Sous Chef Senior) Te asegurarás de que nuestros platos estén siempre en su mejor momento - tenemos estándares - pero depende de ti hacer que esa sala sea especial y memorable para los huéspedes Estarás atento a la actividad de la competencia y a las innovaciones del sector para desarrollar tus propias ideas en la cocina. Asegúrese de que los alimentos y las bebidas estén seguros y almacenados de forma segura; reponga siempre las existencias para minimizar el desperdicio. Asegúrese de que todos los equipos y el entorno de la cocina sean higiénicos y funcionen correctamente. Cumpla siempre la normativa gubernamental y las políticas y procedimientos de la empresa Tareas ad hoc: momentos inesperados en los que tenemos que aunar esfuerzos para realizar una tarea. Finanzas Realizar previsiones, planes e informes de producción departamentales para la dirección. Ayudar a preparar el presupuesto anual del hotel y a establecer los objetivos del departamento Mantener los costes y la documentación de todos los platos preparados y vendidos desde la cocina Habilidades y competencias clave Indicadores de rendimiento Experiencia reciente en un puesto similar de al menos 2 años Deseo y capacidad de desarrollar a otros Gran capacidad de comunicación Capacidad para dirigir y desarrollar personas Capacidad para trabajar bajo presión Experiencia demostrada en funciones anteriores para obtener resultados, presupuestos, beneficios, etc. Conocimiento de las normas, políticas y procedimientos del sector hotelero. Launching summer 2024, Borneta boasts 92 rooms, an atmospheric restaurant with an open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, Borneta invites you to discover the charms of the Ciutat Vella.
Job Number 24078389 Job Category Sales & Marketing Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Position Title: Executive, Marketing Date Created: July, 2023 Job Category: Sales & Marketing Location: Hotel Arts Barcelona, BCNRZ Functional Job Family: Field Marketing Address: C/ Marina 19-21, 08005 Barcelona, Spain Primary Job Family: Individual contributor Job Schedule: Full-time Reports to: Director, Marketing & Communications JOB SUMMARY We are looking for a passionate and audience-first mindset individual to drive the F&B Marketing implementation of strategies for all outlets on property. Responsible for developing, managing and executing all the aspects in our F&B, Rooms and Spa annual program of activities based on key initiatives and strategies while protecting and empowering the brand. Guest focused profile in charge of verifying that all activities are in alignment to provide the support needed for successful implementation of all guest and client related activities across the property, divisions and communication channels. A close team worker that will collaborate with the Digital Marketing Manager in managing the day-to-day F&B content for e-commerce, social media and offline channels. A successful Marketing Executive is to be a protector and loyal ambassador of the Hotel Arts brand and all its subsidiary brands, a proactive individual willing to drive innovation and results in a fast-paced environment. CORE RESPONSIBILITES Assist in all Marketing duties, including but not limited to: maintaining an updated media library, copywriting, creative briefing of agencies, in-house graphic designing, and 3rd party suppliers. Brief, coordinate & meet on regular basis with internal teams and potential agencies & production suppliers. Support in creating and delivering, advertisements and other marketing materials making sure that it fits the tonality, the spirit, and the overall guidelines of the Hotel Arts Barcelona brand. Assist in ensuring that all hotel related offline and online in-house information are accurate, updated and organized particularly when provided to internal and external customers. Active participation in idea generation towards developing collaterals, presentations, events, and promotions. Identify new combined opportunities / sponsorships with already established brands that fit within the overall HAB strategy. Represent the brand in all marketing activities in Hotel Arts Barcelona and Marriott International’s core values and corporate strategies, with support from the DOM. Participate in the creation and implementation of the F&B annual program to promote product and services in property outlets. Collateral production to promote the hotel, its venues and special events or offers. Collateral production for all divisions other than F&B to ensure the right operation of the hotel and meet guest expectations. Execute promotions targeting the hotel’s various market segments, where required in collaboration with the Sales team. Support Hotel Arts’ F&B photo and video library and conduct shoots where applicable including updating new images in collaboration with the Digital Marketing Manager. Coordinate F&B activities and attend F&B Marketing meetings as required. Attend all relevant meetings, ensuring active participation, timely follow up on action items and pro-active dissemination of relevant communication points back to the department. Be an early adopter and champion for innovation, to deliver relevant brand partnerships, online, channel engagement and enhanced guest experience. Establish and maintain strong working relationships with partners, suppliers, and vendors. Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Generate reports and analytics on current trends and hotel's performance. CANDIDATE PROFILE Education & Experience Required: 4-year bachelor's degree in Marketing, Digital Marketing, Business Administration, or related major; 1-year experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred. OR 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years’ experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred. Hard & Soft skills Required: Excellent communication skills and ability to network Team working skills Adaptability and ability to joggle with multiple simultaneous projects Strong attention to detail Creativity, writing and design skills Strong organizational and time-management abilities Hard skills on Adobe Package handling (InDesign, Photoshop, Illustrator mainly) MS Office package knowledge Spanish and English proficiency level, spoken and written Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Job Number 24073406 Job Category Food and Beverage & Culinary Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business • Understands financial opportunities by surveying restaurant demand. • Partners with key individuals in the local community to assess opportunities. • Identifies and analyzes competitors. • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues. Leading Significant Marketing/Public Relations/Media Activities • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. • Supports on-site/off-site public relations opportunities to promote the restaurant. • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. • Serves as the primary point of contact for restaurant events. • Participates in local networking activities, which are often off-property, in support of the restaurant. Managing Day-to-Day Restaurant Operations • Supervises and manages employees. • Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Conducts daily "taste panels" to educate, drive sales and create sales goals. • Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. • Monitors compliance with all applicable laws and regulations. • Monitors adherence to liquor control policies and procedures. • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. • Monitors alcohol beverage service for compliance with local laws. • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards. • Assists servers and hosts on the floor during meal periods and high demand times. • Advocates sound financial/business decision making. • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices. Fostering an Environment that Creates Exciting and Memorable Guest Experiences • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants.. • Addresses guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Verifies corrective action is taken to continuously improve service results. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing and Conducting Human Resource and Talent Management Activities • Actively participates in the hiring process to identify the right talent to support the outlet's concept. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Facilitates the fair and equal treatment of employees. • Strives to improve employee retention. • Monitors employee attendance of on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Encourages recognition of employees across areas of responsibility. • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team. • Establishes guidelines so employees understand expectations and the work. • Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish own work. • Monitors and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives. • Provides work-related training, supervising, follow-up and hands-on management. Additional Responsibilities • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Housekeeping Manager to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Rooms, the Housekeeping Manager is responsible for strategizing, developing, and directing the overall operation of the housekeeping department. Additionally, ensuring that the highest degree of quality is maintained at all times. Job Description What you'll do... Ensure all departmental service standards and sequences of service are being upheld. Work collaboratively with all housekeeping partners on a day-to-day basis. Maintain a close relationship with the Front Office and Engineering Team. Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary. Keep control of daily financial reports, updating profit and loss for each month end. Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs. Keep controls of purchasing system(s). Observe, teach and develop team members. Responsible for all union communication (if applicable). Ensured all grounds are maintained to SLS standard of service and design. Train and develop team to meet standards. Manage Capital Expenditure projects directed to housekeeping areas. Create new initiatives to improve efficiency of guest standards and operational improvements. Establish relationships with other companies in the hospitality industry. Qualifications What we're looking for... Minimum of five (5) years of housekeeping experience, preferably in an upscale or lifestyle brand hotel. Previous experience with pre-opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
DESCRIPCIÓN DEL PUESTO Este año, hemos creado un nuevo departamento dedicado a mejorar la experiencia de nuestros huéspedes desde el primer contacto. Como Customer Relations Agent (Telefonista), serás la primera voz y la cara amigable que nuestros huéspedes encuentren al contactar con nosotros. Serás responsable de proporcionar un servicio excepcional a través de la atención telefónica, asegurando que cada llamada se maneje con profesionalismo, cortesía y eficiencia. Tu capacidad para comunicarte de manera clara y comprensible en varios idiomas será crucial, ya que trabajamos en un entorno internacional. Además de gestionar las llamadas entrantes y salientes, tendrás la oportunidad de ser un punto de contacto clave para nuestros huéspedes, brindando información sobre nuestras instalaciones, servicios y actividades locales. Tu actitud proactiva y tu disposición para ir más allá para satisfacer las necesidades de nuestros clientes marcarán la diferencia en su experiencia con nosotros. Si tienes pasión por el servicio al cliente, habilidades comunicativas excepcionales y un espíritu colaborativo, ¡nos encantaría conocerte y que formes parte de nuestro equipo! FUNCIONES Y RESPONSABILIDADES • Gestión de la centralita telefónica del hotel. • Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de • comunicación. • Gestión de las llamadas internas y externas. • Anexo entre los departamentos de Alojamiento y Restauración. • Proporcionar información a los huéspedes sobre las características de las habitaciones, los servicios de la propiedad. • Cumplimiento de los Estándares de LQA (Leading Hotels of the World) y Forbes • Maximizar las ventas del hotel • Gestión de pedidos (Upselling) • Responder comentarios de los clientes • Coordinación interdepartamental • Apoyo al Director de F&B y Hotel Manager • Gestión de prepagos • Horario rotativo de Lunes a domingo (5 días laborales+ 2 días festivos) COMPETENCIAS PERSONALES • Excelentes habilidades de Comunicación • Comunicación empática • Trato amable y servicial • Paciente en la atención telefónica • Proactividad y trabajo en equipo • Ética y responsabilidad • Asertividad, discreción y capacidad organizativa • Enfoque a la calidad del servicio EXPERIENCIA / FORMACIÓN REQUERIDA PARA EL PUESTO • Experiencia en otras centralistas de hoteles de 5*GL • Idiomas: Castellano e inglés (otros idiomas serán valorados) • Usuario de Office • Se valorará el conocimiento del programa de “Tesipro” (blanco) DOCUMENTACIÓN NECESARIA • DNI o NIE español • Número de Seguro Social • Número de cuenta bancaria española • Dirección postal en Barcelona At El Palace Barcelona, a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.
Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Training & Development Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of People & Culture, the Training & Development Manager directs the training and development strategy of the hotel while supporting the People & Culture day-to-day tasks. The Training & Development Manager assures the hotel culture is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. Job Description What you'll do Develop a strategic training plan that aligns with business goals and addresses skill gaps. Design and deliver impactful training programs to achieve organizational goals. Deliver an effective onboarding program to support the retention of new talent and encourage a smooth transition into the business. Conduct training needs analysis and develop the employee development plan. Set up on-the-job training system, handle placement and scheduling of trainees, monitor and supervise their performance. Manage the training budget effectively, ensure cost-effective solutions without compromising the quality of programs. Administer all training records, ensure efficient records keeping and filing system. Keep the culture of the hotel alive by embedding the SLS values, promoting a fair, safe and inclusive environment and leading initiatives that engage and empower the team. Support managers on employee relations and performance management cases. Work with the Director of People & Culture on European/Global projects and rollouts. Qualifications What we are looking for... +3 years experience in hospitality within hotels/restaurants with a similar position. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
Grupo Isabella's Somos un grupo de restauración con diferentes conceptos donde restaurantes y hoteles en Barcelona, Madrid y Llafranch, buscan crear experiencias únicas combinando espacios con un diseño exclusivo, innovador y acogedor, gastronomía de calidad y un equipo humano de espíritu joven y entusiasta. En el grupo Isabella's estamos ampliando horizontes y nos mantenemos en un continuo crecimiento y expansión. Buscamos un Director/a para nuestro restaurante Harry's situado en Barcelona. ¿Te gusta trabajar en equipo? Súmate al equipo Isabella's si tu espíritu es joven, disfrutas trabajar en equipo y piensas que el trabajo no está reñido con disfrutar. Si tu sonrisa forma parte de tu uniforme y quieres crecer con nosotros en el mundo de la restauración, ¡Te estamos esperando! ¿Tu misión? Su misión será la gestión integral del restaurante asegurándote que el servicio de comida, de bebida, la apariencia física del local y la atmósfera y ambiente están en perfecto funcionamiento. Deberá conocer los protocolos de operaciones de cada departamento (sala, barra y cocina), así como sus estandartes de calidad y su objetivo es velar por el cumplimiento de ellos. Operativa: - Deberá tener un control 360º de lo que sucede en el restaurante. El servicio en sala, la calidad, presentación y timing de las bebidas y de la comida son óptimos y siguen la línea marcada. - Se asegurará que las líneas de comunicación definidas entre los departamentos de Sala, Barra y Cocina periódicamente se realizan. - Promoverá la eficiencia y eficacia en los servicios. Equipo: - Tendrá una buena apariencia, elegante y cuidada. Y un lenguaje y forma de actuar con los equipos acordes a buenos modales. - Mantendrá los estándares de la compañía en uniformidad y apariencia. - Será parte activa en el entrenamiento y on boarding del staff de sala. - Planificará los horarios de personal. - Será parte de una continua mejora y formación de los equipos, ya sea con briefings, con las formaciones organizadas por el Grupo y formaciones realizadas por tu equipo. Análisis: - Será parte activa en la revisión e implementación de protocolos que ayuden a la mejora en la satisfacción de los clientes (positivos y negativos) y otros datos para identificar áreas de mejora. - Actualizará los check-list a los cambios que se vayan realizando y adaptados a las necesidades del local. - Hará cumplir la normativa relacionada con la higiene y seguridad alimentaria, de forma que las instalaciones y alimentos & bebidas se ajustan a la regulación sanitaria vigente. ¿Qué encontrarás? - Formar parte de un Grupo donde fomentamos trabajar y disfrutar. - Desarrollo profesional dentro de la empresa y el Grupo Isabella's. Tú pon el talento, nosotros el crecimiento. - Contrato indefinido a jornada completa. - 5 días de turno y 2 días libres seguidos. - Dietas con nosotros. - Descuentos en todos los restaurantes del Grupo Isabella's Requisitos mínimos - Tienes 5 años de experiencia como Director/a en restaurantes con alto volumen de comensales. - Ha gestionado equipos de hasta 20 personas. - Experiencia en organización y gestión de personal. - Habituado/a a trabajar a un ritmo alto de trabajo y gestionar las incidencias que se puedan dar en el servicio. - Disponibilidad horaria. - Estás listo para trabajar en España y tienes toda la documentación en regla y al día. - Has trabajado atendiendo un rango, con servicio completo en mesa.. - Tienes conocimientos de las herramientas ofimáticas y usar las herramientas proporcionadas por el Grupo Isabella´s (Prezzo, Revo, ICG,Cover Manager, Factorial...).
We are looking for IT Manager to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Finance, the IT Manager is responsible for ensuring functional integration of network and LAN hardware components throughout the entire operation. Job Description What you'll do... Oversee and manage the day-to-day operations of technology including networks, workstations, POS, PMS, etc. to ensure efficient and revenue maximizing operations. Conduct capacity and performance studies recommending appropriate action to maintain standards of performance and capacity. Assist in performing hardware and software evaluation tests and determine appropriate installation or upgrade schedule. Administer, maintain and provide network level support for Hotel, Bar and Restaurant. Ensure functional integration of network and database server software and LAN hardware/software components. Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components. Conduct capacity and performance studies pertaining to network file segments and servers (when applicable). Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold. Assist in the monitoring and maintenance of process server and related network functions to ensure all components are performing optimally and in concert with each other. Perform hardware and software evaluations with individual workstations (when necessary) and determine appropriate installation and/or upgrade schedule. Maintain complete and thorough knowledge of new releases of network and server software. Document disaster recovery procedures and perform production turnover procedures with all application including but not limited to Opera, Micros, etc. Maintain department objectives and keep consistent with objective from hotel level and corporate level. Run training classes for individual workstations and new applications. Attend training classes as needed. Qualifications What we're looking for... Minimum of three (3) years of IT experience – hotel or restaurant experience preferred. Previous experience with pre-opening of a hotel or restaurant a big plus. Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.